Contents Quick Help ..............................9 Getting started: Your smartphone ......................... 9 Popular topics ............................28 Popular tips ..............................32 Common troubleshooting ........................... 40 Tips and shortcuts ............................46 Tips: Doing things quickly ........................... 46 Tips: Extending battery life .......................... 47 Tips: Finding apps ............................
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Voice commands ............................85 How to: Voice commands ........................... 85 Troubleshooting: Voice commands ......................87 Messages ..............................89 How to: Messages application ........................89 Troubleshooting: Messages application ....................125 Files and attachments ..........................131 How to: Files ............................131 Troubleshooting: Files ..........................138 Media ..............................
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How to: Clock ............................205 Troubleshooting: Clock ..........................209 Tasks and memos ............................ 210 Create a task or memo ..........................210 Send a task or memo ..........................210 Change or delete a task or memo ......................210 Change the status of a task ........................211 Hide completed tasks ..........................
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Troubleshooting: Applications ........................247 BlackBerry ID ............................251 How to: BlackBerry ID ..........................251 BlackBerry Device Software ........................253 How to: BlackBerry Device Software ......................253 Troubleshooting: BlackBerry Device Software ................... 255 Manage Connections ..........................257 Mobile network ............................257 Wi-Fi technology ............................
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Accept, delete, or restore a service book ....................353 Set a default recipient for diagnostic reports ..................... 354 Find your smartphone model number and version of the BlackBerry Device Software ........ 354 I can't run or submit a diagnostic report ....................354 Synchronization ............................
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Calculator ..............................371 Use the calculator ............................ 371 Convert a measurement ........................... 371 Glossary ..............................372 Legal notice ............................. 374...
Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance Inserting the SIM card, media card, and battery Remove the battery door...
User Guide Quick Help Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery...
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. BlackBerry Tag Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see BlackBerry Tag.
BlackBerry ID A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide Quick Help Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
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End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock your keyboard. Keys on the right side of your smartphone Volume/Mute •...
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Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones...
Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones...
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
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NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
User Guide Quick Help Message has been read Battery power level icons These icons appear at the top of the home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type.
User Guide Quick Help Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode...
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> Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Options icon. Click Device > Software Updates. Highlight a software version. Press key > Hide. • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.
On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
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BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Your wireless service provider website: Find information about your wireless network or wireless service plan. Popular topics BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones. Set up an email address On the Home screen, click the Setup icon.
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About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,...
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Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
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Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
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Quick Help Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
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Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
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Keep an application running in the background and switch to another application, Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
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User Guide Quick Help Shortcuts: Phone Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1.
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
User Guide Quick Help Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns Pictures Zoom in Press I...
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• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only...
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The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
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If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
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User Guide Quick Help Change the amount of time before the media player screen closes,...
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
On the home screen, start typing the app name. Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon.
User Guide Tips and shortcuts Shortcuts: Messages Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F...
User Guide Tips and shortcuts View call logs Press the key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the key and the key. Move down a screen Press the key.
User Guide Tips and shortcuts In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide Press N view Move to the previous slide when viewing a presentation in Press P slide view Move to the last cursor position after closing and reopening Press G a presentation that you were viewing in text view or in text...
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
User Guide Tips and shortcuts Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key.
User Guide Tips and shortcuts On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K...
User Guide Tips and shortcuts Search for an item on your BlackBerry Start typing on the home screen. smartphone Search for text in a message Press S Search for text in a file or an Press F attachment Search for text on a webpage...
User Guide Tips and shortcuts Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the...
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message...
My phone number appears as Unknown in the Phone application, Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key >...
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Press the X key. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted.
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Call waiting, call forwarding, and call blocking Turn on or turn off call waiting Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. From the home screen, press the...
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the home screen, press the key.
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the key >...
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Change how you answer or end calls with the holster From the home screen, press the key. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.
Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
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My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the home screen or in a folder, click the Options icon.
User Guide Phone My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the home screen or in a folder, click the Voice Dialing icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
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User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
To show text messages, in the Other Message Types section, selct the Text Messages checkbox. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key.
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Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
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User Guide Messages Set how long your smartphone stores messages On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, Open a new message automatically when you remove...
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
• To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.
I can't attach a file to a text message, Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
User Guide Messages Change the Importance field. Press the key > Save. Viewing and replying to email View saved messages On the home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key >...
User Guide Messages • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key >...
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Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
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Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
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Set the importance level of email that the email filter applies Sensitivity Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is...
About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
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Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
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Delete a message, Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen, click the Messages icon.
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
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> Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the home screen, click the Messages icon.
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
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User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
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If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
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About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
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User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth or NFC technology.
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
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About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
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Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
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User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, Attachment indicators in S/MIME and PGP protected messages...
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Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
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You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP...
About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
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Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
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Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported.
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
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Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
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For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. On the home screen or in a folder, click the Files icon.
User Guide Files and attachments Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon.
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Hide a file or folder, Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
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User Guide Files and attachments In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
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User Guide Files and attachments • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key.
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Supported picture file extensions, Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
> Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
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Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than...
Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
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For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions, Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.
Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
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User Guide Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera.
Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the home screen, click the Camera icon.
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User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
I receive an error message after I rotate a picture, Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
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Turn on or turn off scan mode When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.
Email Preferences screen. If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.
Media If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
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If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
All Alerts Off profile About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
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Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
• To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm,...
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.
User Guide Browser On a webpage, press the key. Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...
User Guide Browser • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key >...
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User Guide Browser Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. On the home screen, click the Browser icon. Click Bookmarks. Highlight a bookmark. Press the key.
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen. On the home screen, click the Browser icon.
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New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the home screen, click the Browser icon. Press the key >...
> Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache.
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
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User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.
User Guide Browser Add an RSS feed from the browser In the browser, on a webpage with an RSS feed, press the key. Click Subscribe to RSS Feed. Select the checkbox beside each feed that you want to add. Click Subscribe. Click OK.
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User Guide Browser On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page Press H Open the bookmark folder Press K Bookmark a webpage...
Before, clear the Switching to Carrier Network for Streaming Media checkbox. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Calendar icon.
Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
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> Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
User Guide Calendar • To email the meeting organizer, click Email Organizer. • To emaill all meeting participants, including the organizer, click Email All Attendees. Calendar options Change how the calendar is displayed On the home screen, click the Calendar icon. Press the key >...
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. On the home screen, click the Calendar icon.
I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information...
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Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again.
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
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User Guide Contacts When you are composing a message, press the key > Attach > Contact. Find and highlight a contact. Press the key > Continue. Related information I can't attach a file to a text message, Add a contact picture for caller ID On the home screen, click the Contacts icon.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the home screen, click the Contacts icon.
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
User Guide Contacts If necessary, click General Options. Clear the Confirm Delete checkbox. Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. On the home screen or in a folder, click the Options icon.
SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
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The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...
• To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. •...
User Guide Clock Use the stopwatch On the home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press key >...
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
User Guide Tasks and memos Change the status of a task On the home screen or in the Applications folder, click the Tasks icon. Highlight a task. Press the key. • To mark the task as complete, click Mark Completed. •...
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
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About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
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> Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. On the home screen or in a folder, click the Options icon.
Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations.
User Guide Typing In the With field, do one of the following: • Type replacement text. • To insert a macro (for example, the current date or time), press the key > Insert Macro. Do one of the following: • To capitalize the entry exactly as you typed it, change the Using field to Specified Case.
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
User Guide Typing Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
User Guide Keyboard Turn on key tones On the home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Select the Key Tone checkbox. Press the key > Save. Turn on or turn off trackpad sounds On the home screen or in a folder, click the Options icon.
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User Guide Keyboard Assign an application to a convenience key,...
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
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User Guide Screen display Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...
Screen display Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the home screen or in a folder, click the Options icon.
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
> Save. Turn on GPS technology Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
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Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
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To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
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User Guide Maps Change the information for a location in your list of favorites On the home screen, click the Maps icon. Press the key > Favorites. Highlight a location. Press the key > Edit Favorite. Do any of the following: •...
User Guide Maps View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application. On the home screen, click the Maps icon.
User Guide Maps Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. On a map, press the key > Options. Click Set Global Map Services. Perform any of the following actions: •...
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following:...
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User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
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If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process Reset your smartphone.
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BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
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On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
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Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges.
Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list.
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
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About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
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SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS IP address and DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access...
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User Guide Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
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Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
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When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
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About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
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If your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Mobile Network Only. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. •...
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My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...
About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
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If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
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Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power.
Verify that your mobile network connection and your Wi-Fi connection are both turned on. • Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in the connections area at the top of the home screen.
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
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Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
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User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, Share contacts with a paired Bluetooth enabled car kit On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Delete Device. Make your smartphone discoverable If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control...
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server.
Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks, or memos, Restrict outgoing calls On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
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I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals, and NFC-enabled access points. You can also use NFC technology to save, view, create, or change smart tags.
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If necessary, enter your smartphone password or your accessory's PIN. Send a file using BlackBerry Tag You can use BlackBerry Tag to send files such as pictures, songs, videos, documents, and voice notes between two NFC- enabled devices. Do one of the following: •...
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About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags application.
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Align the back of your BlackBerry smartphone with an NFC-enabled device. Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. In the Applications folder, click the Smart Tags icon.
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Copy Bluetooth pairing information to a writeable smart tag Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled device. To make pairing faster between NFC-enabled devices and a Bluetooth enabled device that does not have NFC, you can copy the Bluetooth enabled device's pairing information from your smartphone to a writeable smart tag.
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Play a sound alert when NFC technology makes a connection You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, reads a smart tag, or exchanges information with an NFC-enabled electronic payment terminal or NFC-enabled access point.
I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
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User Guide NFC technology • Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.
Share media files using the media server Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the same Wi-Fi network as the device you want to share media files with.
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The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. On the home screen, click the Media icon. Press the key > Media Server. Click Preferences > Edit. Type a display name for your BlackBerry smartphone. Click OK.
About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Change a dock profile Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone.
How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.
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User Guide Power and battery Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted.
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
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Turn on or turn off battery saving mode When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are restored.
My battery life is shorter than I expected Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed below.
About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
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User Guide Storage space and media cards Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot. Insert the media card and battery...
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Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Restore smartphone data from your media card, Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the home screen, click the Setup icon.
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
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User Guide Storage space and media cards Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen.
Change the amount of storage space available for media files To optimize the performance of your BlackBerry smartphone, you can change the amount of storage space that your smartphone allocates for media files. Depending on your BlackBerry smartphone model, this feature might not be supported.
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The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Change what happens when you type on the Home screen, Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages.
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results In the search results, highlight a message. Press the key.
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
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User Guide Search Related information Turn on, turn off, or check the status of a network connection,...
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
My smartphone prompts me to make an emergency call when I type a password, Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Security Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: •...
Security Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
To allow access to Twitter, select the Twitter checkbox. • To allow picture taking, select the Camera checkbox. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox. Press the key > Options. Press the key > Save.
User Guide Security Press the key > Save. Enter your four-digit PIN. Click OK. Related information I forgot the PIN for Parental Controls, Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password.
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User Guide Security Copy a password On the home screen or in the Applications folder, click the Password Keeper icon. Highlight a password. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.
About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
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Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Security SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider.
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On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. •...
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically.
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If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
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Key. Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the home screen or in a folder, click the Options icon.
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Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
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User Guide Security Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later.
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Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
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Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the home screen or in a folder, click the Options icon.
> Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. On the home screen or in a folder, click the Options icon.
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server On the home screen or in a folder, click the Options icon.
> Change Key Store Password. Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically.
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Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. On the home screen or in a folder, click the Options icon.
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Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
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You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
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About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
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About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
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Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your...
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Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
User Guide Security I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, Turn off Parental Controls, Delete smartphone data, third-party applications, or media card files,...
I can't run or submit a diagnostic report, Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
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User Guide Service books and diagnostic reports • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run, view, send, or delete a diagnostic report,...
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
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Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the home screen, click the Media icon. Press the key >...
BlackBerry Screen Reader About the BlackBerry Screen Reader The BlackBerry Screen Reader is an application that provides audible output of the visual information displayed on a BlackBerry smartphone, allowing anyone to access and operate the smartphone without the use of sight.
Start the BlackBerry Screen Reader automatically after a phone reset. Mute on Keypad Lock Mute the BlackBerry Screen Reader when the keypad is locked and prevent the application from reading the unlock information each time you press a key. Secret Editor Mode Controls whether passwords are read back as you type in the information.
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To turn on Key Describer mode, press the right convenience key twice and press any button or key on your smartphone. The BlackBerry Screen Reader will echo the key pressed and help you create a map of the key layout from memory.
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Text messages or BBM bubble conversations ranging from the latest to the oldest in a conversation Change the speech options Change the pitch elevations of the BlackBerry Screen Press the right convenience key and the 1 key to decrease Reader voice the pitch or the 2 key to increase the pitch.
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
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"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the home screen or in the Applications folder, click the Calculator icon.
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
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User Guide Glossary BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority.
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Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer ® Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for...
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RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
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User Guide Legal notice National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: •...
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This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. BlackBerry Curve 9360 smartphone model number: RDC71UW, RDC72UW, RDD71UW, REM71UW, or RDX71UW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.