Blackberry 9360 Help Manual page 312

RIM Confidential and Proprietary Information - Approved Third Parties
My smartphone prompts me to make an emergency call when I type a
password
If your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number,
your smartphone might prompt you to make an emergency call when you type your smartphone password.
To continue typing your smartphone password, press the
Related information
Change the smartphone password, 280
I can't unlock my smartphone using my smart card
Try the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your
smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a certificate
If you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML-
enabled server, try switching to the default connection type.
I can't download a PGP key from an LDAP-enabled server
Try the following actions:
• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information,
contact your administrator.
• If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, try
using the default connection type.
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key.