Troubleshooting: Applications - Blackberry 9360 Help Manual

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View properties for an application
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Application Management.
3. Click an application.
View the size of an application database
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Device and Status Information.
3. Press the
key > Database Sizes.

Troubleshooting: Applications

I can't add, update, or return to the previous version of an app
If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update
smartphone apps. For more information, contact your administrator.
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that your smartphone has enough storage space to add or update the app.
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry® smartphone.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the checkbox beside a connection type.
• To turn off a network connection, clear the checkbox beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
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