Blackberry 9360 Help Manual page 119

RIM Confidential and Proprietary Information - Approved Third Parties
Type
Video
Troubleshooting: Music
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related information
Feature availability, 0
I can't save media files
Your BlackBerry® smartphone or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related information
Delete a message, 56
Move, rename, or delete a file, 107
Change the size of pictures that you take, 137
Change the video size and format, 132
File format
• 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
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