Mercedes-Benz Sprinter 2011 Service And Warranty Information page 24

Service and Warranty
22
How to Get Warranty Service
Getting Service Under the California
Emission Warranty (cont'd)
C. Emergency Emission Warranty
Service
If you need emergency service under this
limited warranty and an authorized Sprint-
er Dealer is not readily available, you may
have your vehicle repaired by anyone using
any brand of repair parts. However, the ve-
hicle warrantor recommends that you do
the following before having repairs made:
• Contact the Customer Assistance Cent-
er and ask for help with emission warran-
ty service. You'll find the address and
telephone number of the Customer As-
sistance Center on ( Page 24)
• The Customer Assistance Center will
recommend an authorized servicing
Sprinter Dealer or help you find a quali-
fied independent servicing dealer.
• If you are going to have to use an inde-
pendent servicing dealer, make arrange-
ments during your first contact with the
Customer Assistance Center for getting
reimbursed for emergency repairs (in-
cluding labor and diagnosis). You will
need to get and keep the replaced parts,
as well as the original invoice marked
"paid".
• You should review with the Customer As-
sistance Center any questions you have
about the emission warranty.
Reimbursement for parts will be based on
the parts distributor's suggested retail
price. Reimbursement for labor will be
based on the vehicle warrantor's
recommended time allowance for the
repair and on the appropriate hourly labor
rate in the geographic area where you had
the work done.
Before the vehicle warrantor will reimburse
you for emergency repairs under this war-
ranty, you will have to provide the vehicle
warrantor with details on why the situation
was an emergency and why authorized
Sprinter Dealer service was unavailable.
Under this warranty, an emergency occurs
if a part will not be available within 30 days
or if a repair cannot be completed within
30 days.
D. How to Get More Information
If you want more information about getting
service under the California Emission War-
ranty, you can contact one of the following:
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite 4,
El Monte, CA 91731.