How To Get Tow Service - U.s. Or Canada Only; Emergency Warranty Repairs - Mercedes-Benz Sprinter 2011 Service And Warranty Information

Service and Warranty
20
How to Get Warranty Service
Where to Take Your Vehicle (cont'd)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mili-
tary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and a
description of the problem.
You will be given the name of the service
provider and an estimated time of arrival. If
you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.
B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing serv-
ices on your own, you may submit your
original receipts from the licensed towing
or service facility, for services rendered
within 30 days of the occurrence. Be sure
to include your vehicle identification
number, odometer mileage at the time of
service and current mailing address. We
will process the claim based on vehicle and
service eligibility. If eligible, we will reim-
burse you for the reasonable amounts you
actually paid, based on the usual and cus-
tomary charges for that service in the area
where they were provided. The vehicle dis-
tributor's determination relating to reim-
bursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267

Emergency Warranty Repairs

If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
( Page 19) (C).