Further Steps You Can Take And How To Get More Information; Getting Service Under The California Emission Warranties - Mercedes-Benz Sprinter 2011 Service And Warranty Information

Further Steps You Can Take and How to
Get More Information
If you think your authorized Sprinter Dealer
has wrongly denied you emission-warranty
coverage, follow the steps described on
( Page 23).
The vehicle warrantor will reply to you in
writing within 30 days after receiving your
complaint (or within the time limit required
by local or state law). If the owner is not
notified within 30 days that a performance
warranty claim is denied, the vehicle war-
rantor must repair the vehicle free of
charge.
If you want more information about getting
service under the Federal Emission War-
ranty, or if you want to report what you
think is a violation of these warranties, you
can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
Service and Warranty
How to Get Warranty Service
Getting Service Under the California
Emission Warranty
A. What to Do If You Fail a Smog Check
If a vehicle fails a state Smog Check test
during the coverage period, the vehicle
warrantor will repair the vehicle so that it
will pass a State Smog Check re-test. The
owner should take the vehicle to any au-
thorized Sprinter Dealer for warranty re-
pairs and give a copy of the failed Smog
Check test report to the authorized Sprint-
er Dealer. If the owner is not notified within
30 days that a performance warranty claim
is denied, the vehicle warrantor must re-
pair the vehicle free of charge.
B. What to Do to Get Warranty Service
To get warranty service - even if you're
traveling - take your vehicle to any author-
ized Sprinter Dealer. (The vehicle warran-
tor recommends that you take your vehicle
to an authorized Sprinter Dealer who sells
the same make of vehicle as yours.) That
authorized Sprinter Dealer will perform any
warranty service without charging you for
diagnosis, parts or labor.
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