Acd Call Record While Monitoring; Acd Group Night; Acd Supervisor Programming - Iwatsu ENTERPROSE-CS Owner's Manual

 The Supervisor Log key [S. LOG] will flash red and display will read
Enter ID#.
 Press .
 Dial Supervisor ID Code [ ][ ].
 Supervisor Log key [S. LOG] lamp is solid red.
Simultaneous Supervisor / Agent Log-In
 While logged in as an agent follow the supervisor log-in instructions
above, or,
 While logged in as a supervisor follow the agent log-in instructions on
page 234.
Supervisor Log-Out:
 Press the Speaker key.
 Press the Supervisor Log key [S. LOG].
 The lamp will turn off.
 Press the Speaker key.

ACD Call Record While Monitoring

This feature enables an ACD agent or ACD supervisor to record an ACD call
that he/she is monitoring using the [Monitor n] or [Monitor] key. The call is
recorded to voice mail using the [Record] key.
 Press the [AGENTn] or [MONITOR] key to begin monitor.
 Press the [RECORD] key to start and stop recording.

ACD Group Night

The supervisor has the ability to switch the call sequence Table between the
day and night mode for each group that they are responsible for. The mode
change can be programmed to take place automatically, at a defined time of
day or can be manually activated by the supervisor.

ACD Supervisor Programming

The ACD supervisor has the ability to program the ACD parameters in the
ECS system. This procedure requires the supervisor to press the feature key
programmed as A.DATA and dial a five-digit security code. ECS ACD allows
eight telephones to be assigned an A.DATA key. When the supervisor's
telephone is in the programming mode only ACD data setting operations may
be performed. The supervisor may program the data settings for the following
items:
ACD GROUP: ACD Group Name, ACD Group Overflow Priority, Call
ECS ACD USER GUIDE - 243