Acd Supervisor Features; Acd Supervisor Keys; Acd Supervisor Log-In - Iwatsu ENTERPROSE-CS Owner's Manual

ACD Supervisor Features

ACD Supervisor Keys

ECS ACD offers special station feature keys for ACD operation. These
features are only active when programmed on a supervisor's telephone. The
list below highlights these additional features.
FEATURE NAME
ACD nnn / ACD All
Queue nnn
Night n
Super Login
Agent Login
Sequence nnn / Sequence
Chg
A.DATA
ACD Msg Record
Monitor n
* n=1-250 for individual ACD Groups and 255 for all ACD Groups

ACD Supervisor Log-In

ECS ACD supervisor log-in allows ACD supervisors to login to an ECS ACD
group with supervisor status. ECS ACD supervisors can login to an ACD
group using the single group login feature. Additionally, ECS ACD
supervisors can login to all ACD groups using the All Group Login feature.
When logged in supervisors will receive help calls and emergency help calls
from agents.
To login as a supervisor to a group
 Press the Speaker key.
 Press the Supervisor Log [S. LOG] key.
 The [S. LOG] key will flash red and display will read Enter ID#.
 Dial Supervisor ID Code [ ][ ].

[S. LOG] key lamp is solid red.
Supervisor All Group Log-In
 Press the Speaker key.
 Press the Supervisor Log [S. LOG] key.
FUNCTION
ACD Call status (n=1-250/255)*
Queue status for group (n=1-250)
ACD Group Night status (n=1-250)
Supervisor Log-in/Log-out status
Supervisor as Agent Log-in/Log-out status
Call Sequence Table Change (n=1-250) / 255
ACD Supervisor Data Programming
ACD Message Recording
Agent Call Monitoring by Agent ID (n=Agent number)
ECS ACD USER GUIDE - 242