Troubleshooting Your Phone - Polycom SoundStation IP 6000 User Manual

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the SoundStation IP 6000
conference phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and recommended corrective actions to
take. Problems are grouped as follows:
• Installation Configuration
• Power and Startup
• Controls on page 5-3
• Access to Screens and Systems
• Calling on page 5-5
• Displays on page 5-6
• Audio on page 5-6
• Overall Functioning
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware
If your phone is unable to perform certain tasks, a warning icon,
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see
page 5-7.
on page 5-2
on page 5-2
on page 5-4
on page 5-7
on page 5-7.
Investigating Phone Warnings
5
, will
on
5 - 1