Troubleshooting Your Phone; Installation Configuration - Polycom SoundStation IP 6000 User Manual

Troubleshooting Your Phone

Installation Configuration

Symptom
The display shows:
"General configuration error
Unsupported configuration
Undo last configuration change."
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the SoundStation IP 6000
conference phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and recommended corrective actions to
take. Problems are grouped as follows:
• Installation Configuration
• Power and Startup
• Controls on page 5-3
• Access to Screens and Systems
• Calling on page 5-5
• Displays on page 5-6
Audio on page 5-6
•
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware
If you require more information or assistance, contact your system
administrator.
Problem
The phone installation
configuration is not supported.
on page 5-1
on page 5-2
on page 5-4
on page 5-6.
Corrective Action
Verify that you have installed the phone
and any components correctly:
• See
• Check that no more than two
microphones are installed.
• Contact your system administrator.
Installing the Phone on page 1-2.
5
5 - 1