Common Problems And Solutions; Tips For Troubleshooting - BenQ PX9600 User Manual

LED
INDICATOR
Lamp indicator
Troubleshooting

Common Problems and Solutions

These guidelines provide tips to deal with problems you may encounter while using the projector.
If the problem remains unsolved, contact your dealer for assistance.
Often the problem is something as simple as a loose connection. Check the following before
proceeding to the problem-specific solutions.
• Use some other electrical device to confirm that the electrical outlet is working.
• Ensure the projector is turned on.
• Ensure all connections are securely attached.
• Ensure the attached device is turned on.
• Ensure a connected PC is not in suspend mode.
• Ensure a connected notebook computer is configured for an external display. (This is usually
done by pressing an Fn-key combination on the notebook.)

Tips for Troubleshooting

In each problem-specific section, try the steps in the order suggested. This may help you to solve
the problem more quickly.
Try to pinpoint the problem to avoid replacing non-defective parts.
For example, if you replace batteries and the problem remains, put the original batteries back and
go to the next step.
Keep a record of the steps you take when troubleshooting: The information may be useful when
calling for technical support or for passing on to service personnel.
LED
POSSIBLE CAUSE
STATUS
The lamp does not illuminate
‧ No lamp is installed or lamp should be replaced.
Red blinks
‧ Install the lamp or check if the lamp is installed
properly.
The lamp does not illuminate
‧ The lamp is shut down abnormally.
Red blinks 2 times
‧ The lamp is burnt out
(Repeatedly)
‧ Lamp circuit failure
Contact with your nearest authorized dealer or
service center.
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