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Duplex Option Service Check
Do the following steps before proceeding with this service check:
1.
2.
3.
Duplex not recognized as being installed
Step
Action and Questions
1
Is Duplex the only option installed beneath the base printer?
2
Except for the Duplex Option remove any other paper
options installed beneath the base printer.
Does the printer recognize the Duplex Option as being
installed?
3
Check to make sure that the Duplex Option is correctly
installed.
Is the Duplex Option installed correctly?
4
Check to make sure that the bottom option cable connector
is snapped firmly into the bottom of the base machine.
Is the cable connector mounted correctly?
5
Check to make sure that the Options Option Cable is
installed correctly to Engine Board connector J5.
Is the cable installed correctly?
6
Check the voltages on the on connector J5 on the engine
board. The voltages are with the printer in standby mode.
J5-1 measures approximately +24 Vdc
J5-3 measures approximately +5 Vdc
J5-5 measures approximately +5 Vdc
J5-6 measures approximately +5 Vdc
J5-8 measures approximately +5 Vdc
Are the voltages correct?
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Service Manual
Check for any pieces of media or obstructions in the duplex paper path that might
cause a paper jam.
Check for correct installation of the Front Duplex Jam Tray and Right Side Clearance
Tray.
Check the Duplex for any signs of loose, damaged, contaminated or warped parts
that might cause the media to jam.
5060-XXX
Yes
Go to step 3
The problem is
in one of the
option(s) that
is installed
beneath the
printer. Try to
isolate which
of the options
is causing the
problem.
Go to step 4
Go to step 5
Go to step 6
Go to step 7
No
Go to step 2
Go to step 3
Install the
Duplex Option
correctly
Install the
cable correctly
Install the
cable correctly
Replace the
Engine Board
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