Appendix C Troubleshooting - Zoom PCI User Manual

Appendix C
Troubleshooting
Our Technical Support staff is ready to help with any questions
you may have about your ADSL modem. You may, however,
find an easy solution to your problem by referring to this
troubleshooting section.
You should also refer to the Frequently Asked Questions
(FAQs) on the CD (click on Support
the latest tips: www.zoom.com.
PROBLEM:
I installed the software and connected the
DSL modem to my phone line, but I cannot
connect to the Internet.
SOLUTION:
Make sure you've securely connected the RJ-11
phone cord from the wall jack to the DSL modem
connector on the back of your computer.
SOLUTION:
Make sure you've connected the RJ-11 phone cord
to a DSL line, not a standard telephone jack. You
cannot use a standard telephone jack for DSL service
unless that phone line has been enabled for DSL by
your phone service provider.
SOLUTION:
Make sure, if you are using phone filters, that they
are installed correctly (see page 18 for instructions if
necessary).
SOLUTION:
Make sure you have typed your Username and
Password correctly.
SOLUTION:
Contact your service provider to ensure that the DSL
connection is functioning properly.
20
Support Support), and visit our web site for Support
Zoom ADSL Modem User's Manual