Troubleshooting Guide - Brady BMP 71 User Manual

130
Appendix C
Problem
Power ON/OFF (Printer not working) (continued)
Printer frequently powers OFF.
Printer frequently powers OFF.
Printer not responding
Error while printing
Print Quality
Poor quality printing
Poor quality printing
Poor print quality.
Poor print quality.
Poor print quality.
BMP71 User's Manual

Troubleshooting Guide

Cause
Battery is low.
Auto shutoff timing.
Battery is dead.
(Other?)
Printer cover was opened during
printing/feeding function.
Incorrect label material/ribbon
combination.
Battery pack may be worn out and
not properly holding a charge.
Ribbon and label media are
incompatible.
Ribbon or label media are installed
incorrectly.
Dust or adhesives accumulated on
the print head.
Corrective Action
Attach the AC Adapter to the
printer and plug into an electrical
outlet. This will supply immediate
power while charging the battery
at the same time.
Adjust the Shut Off Delay timing
in the Setup>Config menu. (See
page 32.)
Attach the AC adapter to provide
power to the printer and charge the
battery.
OR
Install a new battery.
Reinstall ribbon and label/
1.
media.
Press [CLEAR/ESC] key to
2.
clear error.
Verify the correct ribbon for the
label roll is loaded in the printer.
Refer to the Ribbon Cross
Reference Guide (Appendix B) for
the proper ribbon selection.
Battery life is approximately one
to three years, depending on its
use and care. Order a replacement
battery pack.
Change the ribbon or label
combination. (See Appendix B for
a list of compatible media.)
Review the instructions for
loading the ribbon (page
loading the labels (page
Clean the print head. (Refer to
page 32 for instructions on
cleaning the printer.)
11) or
13).