Line Queuing / Line Callback; Using Line Queuing And Line Callback - NEC DSX Feature Handbook

Features
126 | DSX |

Line Queuing / Line Callback

Use Line Queuing to wait in line for a line to become free.
Line Callback will automatically call you back when a line is available.
Line Queuing
Line Queueing permits you to to queue (wait in line) on hook for a busy line or Line Group to become free. You will be
automatically connected as soon as the line is available. You do not have to manually retry the line later.
Line Callback
After queuing for a line, you can just hang up to convert the Line Queue into a Line Callback. When the line becomes free,
your extension is automatically recalled. When you answer the callback ring, you are connected to the line. You can leave a
Line Callback for many lines. If you leave a Line Callback request and then fail to answer the callback ring, the system cancels
the Callback.

Using Line Queuing and Line Callback

To queue or leave a callback for a busy line:
1. Do one of the following.
a) Press the line key for the busy line.
b) Press
INTERCOM
2. Dial and do one of the following.
2
a) Wait on the line without hanging up for Line Queuing.
b) Hang up for Line Callback.
3. When the line becomes free, do one of the following.
a) For Line Queuing, listen for outside dial tone and then place your call again.
b) For Line Callback, you hear the Line Callback ring. If you answer the ring:
Listen for outside dial tone and then place your call again.
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