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Level 1 and 2 Service Manual
Troubleshooting
Table 3. Level 1 and 2 Troubleshooting Chart
SYMPTOM
1. Telephone will not turn on or stay on.
2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.
3. Display is erratic, or provides partial or
no display.
6809493A67-O
PROBABLE CAUSE
a) Battery either discharged or
defective.
b) Battery connectors open or
misaligned.
c) Transceiver board assembly
defective.
d) keyboard assembly failure.
a) Antenna assembly defective.
b) Transceiver board assembly
defective.
a) Transceiver board connections
faulty.
b) Flip assembly defective.
c) Transceiver board assembly
defective.
March 06, 2006
VERIFICATION AND REMEDY
Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.
Visually inspect the battery connectors on both
the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for battery connector
replacement. If battery connectors are not at
fault, proceed to c.
Remove the transceiver board assembly.
Substitute a known good assembly and
temporarily reassemble. Press and hold the
PWR button; if the phone turns on and stays on,
disconnect the dc power source and
reassemble with the new transceiver board
assembly. Verify that the fault has been cleared.
If the fault has not been cleared then proceed to
d.
Replace the keyboard assembly. Temporarily
connect a +3.6 Vdc supply to the battery
connectors. Press and hold the PWR button. If
the phone turns on and stays on, disconnect the
dc power source and reassemble with the new
keyboard assembly.
Check to make sure that the antenna pin is
properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Remove rear chassis assembly from the phone,
check general condition of FPC (flex). If the flex
is good, check that the flex connector is fully
pressed down. If not, check connector to
transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.
Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
Troubleshooting
65
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