Frequently Asked Questions - Napoleon NPS45 Installation And Operating Instructions Manual

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FREqUENTLY ASkEd qUESTIONS

Before calling a service technician, read the following guide for answers to frequently asked questions.
Q. When I first light the heater, pellets were not feeding and the heater turned off?
A. When first starting this heater or when you completely empty the hopper of pellets, the auger feed screw is empty. If
proof of fire has not been established the heater will turn off. Simply push the ON / OFF button again.
Q. My heater stopped and the #2 red light (feed light) is flashing?
A. The flashing red light indicates a vacuum switch alarm. There are several issues that may cause this alarm.
1. The main door is open.
2. The ash drawer is open.
3. The vacuum switch is defective.
4. The combustion fan is not running.
5. The vent system is plugged.
Q. My heater stopped and the #3 red light (feed light) is flashing?
A. The flashing red light indicates a low limit failure (proof of fire). Usually this alarm is caused by running out of fuel.
Check to see if there are pellets in the hopper. This switch will automatically reset.
Q. My heater stopped and the #4 red light (feed light) is flashing?
A. The flashing red light indicates a high limit failure. This is a manual re-set switch but should be done by a qualified
technician once the cause of failure has been determined.
Q. Why is my glass getting so dirty?
A. It is normal for the glass on a pellet burning heater to accumulate a tan colour build-up of fly ash. Burning on the low
settings will produce a darker colour. A heavy dark build-up could indicate a problem.
Q. Sometimes I notice a flashing green light on the control board. Why does this happen?
A. The green ON / OFF light will flash when the heater is in start-up or shut down and stay solid during normal operation.
TP - TROUblE ShOOTING_PEllET q&A
W415-0702 / 10.30.08