VTech CS6114 Complete User's Manual page 34

Appendix
Troubleshooting
I hear other calls when using the telephone.
• Dsconnect the telephone base from the telephone wall jack. Plug n a dfferent
telephone. If you stll hear other calls, the problem s probably n the wrng or local
telephone servce. Contact your telephone servce provder.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone lne cord s plugged n securely.
My caller ID features are not working properly.
• Caller ID s a subscrpton servce. You must subscrbe to ths servce from your
telephone servce provder for ths feature to work on your telephone.
• The caller may not be callng from an area whch supports caller ID.
• Both your and the caller's telephone servce provders must use equpment
compatble wth the caller ID servce.
• The caller ID information displays after the first or second ring.
• If you subscrbe to hgh-speed Internet servce (DSL - dgtal subscrber lne)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL nterference. Contact your DSL servce provder for more
information about DSL filters.
The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
• Make sure you subscrbe to caller ID wth call watng features provded by your
telephone servce provder.
• The caller may not be callng from an area whch supports caller ID.
• Both your and the caller's telephone servce provders must use equpment
compatble wth caller ID servce.
• If you subscrbe to hgh-speed Internet servce (DSL - dgtal subscrber lne)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL nterference. Contact your DSL servce provder for more
information about DSL filters.
Out of range or no pwr at base shows on the handset screen.
• The handset may be out of range. Move t closer to the telephone base.
• Make sure the power cord s securely plugged nto the telephone base. Use a
workng electrcal outlet not controlled by a wall swtch.
• Reset your telephone by unpluggng the power adapter from the telephone base.
Dsconnect the battery from the cordless handset. Wat for 15 seconds, then
plug n the power adapter and nstall the battery agan. Place the handset n the
telephone base and allow up to one mnute for the handset and telephone base to
synchronze.
• Other electronc products such as HAM rados and other DECT phones can cause
nterference wth your cordless phone. Try nstallng your phone as far away as
possble from these types of electronc devces.
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