VTech CS6114 Complete User's Manual page 33

Appendix
Troubleshooting
• Test a workng telephone at the telephone wall jack. If another telephone has the
same problem, the problem s n the telephone wall jack. Contact your telephone
servce provder (charges may apply).
• The telephone lne cord may be defectve. Install a new telephone lne cord.
• Remove and nstall the battery agan and place the handset n the telephone base.
• Wat for the handset to synchronze wth the telephone base. Allow up to one
mnute for ths to take place.
My handset beeps and is not performing normally.
• Make sure the power cord s securely plugged nto the telephone base. Plug
the telephone base nto a dfferent workng electrcal outlet not controlled by a
wall swtch.
• Move the handset closer to the telephone base. It may be out of range.
• Reset the telephone base by unpluggng the electrcal power to the base. Wat
for 15 seconds and plug t back n agan. Allow up to one mnute for the cordless
handset and the telephone base to synchronze.
• Other electronc products such as HAM rados and other DECT phones can cause
nterference wth your cordless phone. Try nstallng your phone as far away as
possble from these types of electronc devces.
There is interference during a telephone conversation. My calls fade
out when I am using the cordless handset.
• The handset may be out of range. Move t closer to the telephone base.
• If you subscrbe to hgh-speed Internet servce (DSL - dgtal subscrber lne)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL nterference. Contact your DSL servce provder for more
information about DSL filters.
• Applances or other cordless telephones plugged nto the same crcut as the
telephone base can cause nterference. Try movng the applance or telephone
base to another outlet.
• Other electronc products such as HAM rados and other DECT phones can cause
nterference wth your cordless phone. Try nstallng your phone as far away as
possble from these types of electronc devces.
• If your telephone s plugged n wth a modem or a surge protector, plug the
telephone (or modem/surge protector) nto a dfferent locaton. If ths doesn't solve
the problem, relocate your telephone or modem farther apart from each other, or
use a dfferent surge protector.
• The locaton of your telephone base can mpact the performance of your cordless
phone. For better recepton, nstall the telephone base n a centralzed locaton
within your home or office, away from walls or other obstructions. In many
envronments, elevatng the telephone base mproves overall performance.
• Dsconnect the telephone base from the telephone wall jack and plug n a corded
telephone. If calls are stll not clear, the problem s probably n the wrng or local
telephone servce. Contact your telephone servce provder (charges may apply).
• If other telephones n your home are havng the same problem, the problem s
n the wrng or local telephone servce. Contact your telephone servce provder
(charges may apply).
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