TroubleshootNg - VTech CS6114 Complete User's Manual

Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions
below. For customer servce, vst our webste at www.vtechphones.com
or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My telephone does not work at all.
• Make sure the battery s nstalled and charged correctly (from pages 3 to 5). For
optmum daly performance, return the handset to the telephone base or charger
after use.
• Make sure the power adapter s securely plugged nto an outlet not controlled by a
wall swtch.
• Make sure the telephone line cord is plugged firmly into the telephone base and
the wall jack.
• Unplug the electrcal power to the telephone base. Wat for approxmately
15 seconds, then plug t back n. Allow up to one mnute for the cordless handset
and telephone base to synchronze.
• Charge the battery n the handset for up to 16 hours.
• If the battery s completely depleted, charge the handset for at least 30 mnutes
before use. (page 5).
• Remove and nstall the battery agan. If that stll does not work, t may be
necessary to purchase a new battery.
• Dsconnect the telephone base from the telephone wall jack and plug n a workng
telephone. If the other telephone does not work, the problem s probably n the
wrng or the local telephone servce. Contact your telephone servce provder.
There is no dial tone.
• Try all the above suggestons.
• Move the handset closer to the telephone base. It may be out of range.
• The telephone lne cord may be defectve. Install a new telephone lne cord.
• Dsconnect the telephone base from the telephone wall jack and connect a
dfferent telephone. If there s no dal tone on ths telephone ether, the problem s
n your wrng or local telephone servce. Contact your telephone servce provder.
• Dsconnect the telephone base from the telephone wall jack and plug n a workng
telephone. If the other telephone does not work, the problem s probably n the
wrng or telephone servce. Contact your telephone servce provder.
• If you have changed your telephone servce to dgtal servce from a cable
company or a VoIP servce provder, the telephone lne may need to be rewred
to allow all exstng telephone jacks to work. Contact your servce provder for
more nformaton.
I cannot dial out.
• Try all the above suggestons.
• Make sure there s a dal tone before dalng. It s normal f the handset takes a
second or two to synchronze wth the telephone base before producng a dal
tone. Wat an extra second before dalng.
• If other telephones n your home are havng the same problem, the problem s
n the wrng or local telephone servce. Contact your telephone servce provder
(charges may apply).
• Elmnate any background nose. Mute the cordless handset before dalng, or dal
from another room n your home wth less background nose.
• If you have changed your telephone servce to dgtal servce from a cable
company or a VoIP servce provder, the telephone lne may need to be rewred
to allow all exstng telephone jacks to work. Contact your servce provder for
more nformaton.
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