Troubleshooting Steps - Lopi Heritage Owner's Manual

Troubleshooting Steps

Problem:
Pilot Will Not Flame
Main Burners Will Not
Start
Remote Control Does
Not Work
Thermostat Does Not
Work
Blower Does Not
O p e r a t e
Flames Are Too Blue
Flames Are Too Short
(Under 6")
Travis Industries
Maintenance
Possible Cause:
A gas shut off valve is turned off ......................
The gas control knob isn't turned to "PILOT" .......
The valve control knob isn't pushed in ...............
The igniter wasn't pressed repeatedly ...............
No spark from igniter......................................
The pilot flame has gone out ............................
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF" ...............
The remote control is not working correctly.........
The thermostat is disconnected or set too high ...
The pilot light has gone out..............................
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF" ...............
The remote is too far away from the heater .........
The remote control receiver is turned "OFF" ........
One of the two remote control batteries is dead ...
The pilot flame has gone out ............................
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF" ...............
The thermostat is set too high..........................
Make sure blower control is turned "ON"
The heater is not getting electricity ...................
The heater is not up to temperature...................
The heater has just been started ......................
The flame height may be turned too low..............
100-01135
Remedy:
Check all gas shut off valves
See "Starting the Pilot Flame" Pg 21
See "Starting the Pilot Flame" Pg 21
See "Starting the Pilot Flame" Pg 21
Igniter Faulty - Contact your Dealer
See "Starting the Pilot Flame" Pg 21
See "Starting the Pilot Flame" Pg 21
Turn the ON/OFF switch to "ON"
Replace the batteries
Set the thermostat to a lower
temperature
See "Starting the Pilot Flame" Pg 21
See "Starting the Pilot Flame" Pg 21
Turn the ON/OFF switch to "ON"
Use the remote closer to the heater
See the remote control instructions
See the remote control instructions
See "Starting the Pilot Flame" Pg 21
See "Starting the Pilot Flame" Pg 21
Turn the ON/OFF switch to "ON"
Set the thermostat to a lower
temperature
See "Adjusting Blower Speed" Pg. 23
Make sure it is plugged in and the
outlet is providing electricity
See "Operating Your Heater"
This is normal - see "Starting the
Heater for the First Time"
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
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