Page 1: Troubleshooting Guide
IntelliStation A Pro Type 6224 Hardware Maintenance Manual and Troubleshooting Guide...
Page 3 IntelliStation A Pro Type 6224 Hardware Maintenance Manual and Troubleshooting Guide...
Page 4: Appendix B, "Safety Information," On
Before using this information and the product it supports, read the general information in Appendix B, “Safety information,” on page 117, and Appendix C, “Notices,” on page 151. v The most recent version of this document is available at http://www.ibm.com/pc/support. Fifth Edition (November 2005) ©...
Page 5: About This Document
(CRUs) can be replaced by the customer. See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine whether the component being replaced is a CRU or a FRU. Before servicing an IBM product, be sure to review Appendix B, “Safety information,” on page 117.
Page 6 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 8 Cabling an optional SCSI adapter ....33 Internal drives ......34 Replacing a drive in bays 1 or 2 .
Page 9 System ......108 Keyboard CRUs ......110 Product recovery CDs .
Page 10 viii IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 11: Chapter 1. Introduction
Chapter 1. Introduction The IBM IntelliStation A Pro Type 6224 incorporates many of the latest advances in computing technology and can be expanded and upgraded. You can obtain up-to-date information about the computer and other IBM computer products at http://www.ibm.com/pc/intellistation/.
Page 12: Notices And Statements Used In This Document
Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM IntelliStation Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Page 13: Features And Specifications
Features and specifications The following table provides a summary of the features and specifications of the computer. Depending on the model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Integrated functions: Heat output: v Supports up to two AMD Opteron v Broadcom 5703 10/100/1000 Ethernet...
Page 14: Controls, Leds, Connectors, And Power
Controls, LEDs, connectors, and power This section describes the controls, light-emitting diodes (LEDs), and front connectors on the computer, as well as how to turn the computer on and off. Controls, LEDs, and connectors Figure 1 shows the controls, LEDs, and front connectors on the IntelliStation A Pro Type 6224 computer.
Page 15: Computer Power Features
System-error LED When this LED is lit, it indicates that a system error has occurred. An LED on the system board is also lit to help isolate the error. IEEE 1394A (FireWire) connectors Use these connectors (four-pin on the front and six-pin on the rear) to connect FireWire devices, such as digital video cameras and external hard disk drives.
Page 16 Some operating systems require an orderly shutdown before you turn off the computer. See the operating-system documentation for information about shutting down the operating system. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 17: Chapter 2. Configuring The Computer
Chapter 2. Configuring the computer Detailed information about configuring the computer is in the IBM IntelliStation A Pro Type 6224 User’s Guide on the IBM IntelliStation Documentation CD. The latest information on these programs and the most recent device-driver files are available at www.ibm.com/pc/support.
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Page 19: Chapter 3. Diagnostics
“POST error codes” on page 86. If the computer is suspended and no error message is displayed, see “Error symptoms” on page 92 and “Undetermined problems” on page 104. 5. For information about power-supply problems, see “Power checkout” on page © Copyright IBM Corp. 2004...
Page 20 6. For intermittent problems, check the error log; see “Diagnostic programs and error messages” on page 12. Complete the following steps to perform the checkout procedure: IS THE COMPUTER PART OF A CLUSTER? YES. Schedule maintenance for the computer. Shut down all computers related to the cluster.
Page 21: Diagnostic Tools Overview
Diagnostic tools overview The following tools are available to help you diagnose and solve hardware-related problems: v POST beep codes and error messages The power-on self-test (POST) generates beep codes and messages to indicate successful test completion or the detection of a problem. See “Power-on self-test” for more information.
Page 22: Diagnostic Programs And Error Messages
These programs are the primary method of testing the major components of the computer. You can also download the latest version of the diagnostics programs from http://www/ibm.com/pc/support/ and use the downloaded file to create an IBM Enhanced Diagnostics diskette. See “Creating an Enhanced Diagnostics diskette” on page 14 for instructions.
Page 23: Starting The Diagnostic Programs And Viewing The Test Log
Preload Recovery & Diagnostics. c. Select Run diagnostics to start the diagnostics programs. v To start the Enhanced Diagnostics programs using a diskette, insert the IBM Enhanced Diagnostics diskette and restart the computer (see “Using the Enhanced Diagnostics diskette” on page 14).
Page 24: Creating An Enhanced Diagnostics Diskette
3. Select System utilities. 4. Select Create IBM Enhanced Diagnostics Diskette. 5. Follow the instructions on the screen. Complete the following steps to download the latest image of the IBM Enhanced Diagnostics and create a startable Enhanced Diagnostics diskette: 1. Go to http://www.ibm.com/pc/support.
Page 25: Emergency Recovery-Repair Diskettes (Windows)
Notes: a. To save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette can contain other data.
Page 26: Using The Recovery-Repair Diskette In Windows
4. From the Product Recovery main menu, use the arrow keys to select System utilities, and then press Enter. 5. Use the arrow keys to select Create a Recovery Repair diskette, and then press Enter. 6. Follow the instructions on the screen. Using the recovery-repair diskette in Windows In some circumstances, files on the hard disk might become damaged so that the F11 prompt is not displayed when you start the computer.
Page 27: Diagnostic Leds
Diagnostic LEDs The system board and microprocessor board have LEDs that help isolate errors. System-board diagnostic LEDs Figure 2 shows the diagnostic LEDs on the system board. Rear system fan 1 error LED Front Ethernet activity LED Rear system fan 2 System power LED error LED DIMM 1...
Page 28: Microprocessor-Board Diagnostic Leds
If the hard disk drive, including the partition that contains the Product Recovery program, becomes damaged or if you replace the hard disk drive, use the IBM Product Recovery CD to recover the preinstalled operating system, application programs, and device drivers (see “Product recovery CDs”...
Page 29: Recovering Or Installing Device Drivers
Make sure that you have the documentation and software media for the device before you start recovering or installing device drivers. Device drivers for IBM devices and the instructions to install them (readme.txt) are on the Device Drivers CD and in the c:\ibmtools\drivers\ directory.
Page 30: Small Computer System Interface (Scsi) Messages (Some Models)
BIOS code is not installed. Updating (flash-updating) the BIOS code on the computer Periodically, IBM might post new levels of BIOS code on the Web. Always check the IBM Support Web site at http://www.ibm.com/pc/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips.
Page 31: Recovering From A Post/Bios Update Failure
Recovering from a POST/BIOS update failure Note: You can download a file to create the POST/BIOS flash CD from http://www.ibm.com/pc/support/. If power to the computer is interrupted while POST/BIOS code is being updated (flash update), the computer might not restart (reboot) correctly. If this happens, complete the following steps to recover: 1.
Page 32: Erasing A Lost Or Forgotten Password (Clearing Cmos)
This section applies to lost or forgotten passwords. More information about lost or forgotten passwords is available in Access IBM. If the user or administrator password is lost or forgotten, you can regain access to the computer through one of...
Page 33: Power Checkout
Power checkout Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power-distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. A general procedure for troubleshooting power problems is as follows: 1.
Page 34 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 35: Chapter 4. Customer Replaceable Units
This chapter provides instructions for installing and replacing certain hardware components in the computer. These instructions are intended for users who are experienced with setting up IBM computer hardware. For a list of supported options for the computer, go to http://www.ibm.com/pc/support/; then, navigate to the list of options for the computer.
Page 36: Major Components Of The Computer
v While the device is still in its static-protective package, touch it to an unpainted metal part of the computer for at least 2 seconds. This drains static electricity from the package and from your body. v Remove the device from its package and install it directly into the computer without setting down the device.
Page 37: Replacing The Side Cover
Replacing the side cover To remove the side cover, you might find it easier to lay the computer on its side. Complete the following steps to remove the side cover of the computer: 1. Read the safety information in Appendix B, “Safety information,” on page 117, and the guidelines in “Handling static-sensitive devices”...
Page 38 3. Install the side cover by placing it into position on the computer. Make sure that the lip on the bottom of the cover rests on the ledge on the bottom of the chassis before rotating the cover up to the vertical position. Press down on the cover-release latch as you slide the side cover forward (see Figure 7) to lock the side cover.
Page 39: Replacing The Support Bracket
Replacing the support bracket When working with some devices, such as hard disk drives, adapters, and memory modules, you must first remove the support bracket to access the device. Complete the following steps to remove the support bracket: 1. Read the safety information in Appendix B, “Safety information,” on page 117, and the guidelines in “Handling static-sensitive devices”...
Page 40: Replacing The Bezel
Replacing the bezel When working with some devices, such as additional optical drives, you must first remove the bezel to access the device. Complete the following steps to remove the bezel: 1. Unlock the side-cover lock. 2. Remove the side cover (see “Replacing the side cover” on page 27). 3.
Page 41: Installing And Removing An Adapter
(IDE), Serial ATA (SATA), or small computer system interface (SCSI) devices; and then PCI-X slots 2 through 6. v For a list of supported options for the computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for the computer.
Page 42 If the slot is empty, remove the expansion-slot cover. From the rear of the computer, press on the slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe place for future use. Attention: Expansion-slot covers must be installed on all vacant slots.
Page 43: Cabling An Optional Scsi Adapter
adapters with screws. You cannot use both the screws and the retention brackets to secure adapters. You must use one method or the other. 12. Reinstall the rear adapter-retention bracket; then, rotate the bracket to the closed (locked) position. Note: The rear retention bracket rests against the computer side cover. You might find it easier to lay the computer on its side to replace the side cover.
Page 44: Internal Drives
SCSI signal cable Rear adapter- support bracket SCSI signal cable connector SCSI adapter SCSI Front adapter- support bracket Figure 10. SCSI signal cable placement 3. Complete the installation of the optional SCSI adapter. Internal drives This section describes the installation and removal of internal drives. Bay 1 Bay 2 Bay 3...
Page 45: Replacing A Drive In Bays 1 Or 2
If you fail to observe these restrictions, the computer will usually disable the BIOS for the last subsystem that is loaded, which typically is SCSI. For more information about HostRAID, see the User’s Guide on the IBM IntelliStation Documentation CD.
Page 46 6. Remove the front bezel (see “Replacing the bezel” on page 30). 7. Remove the support bracket (see “Replacing the support bracket” on page 29). 8. If the bay does not yet contain a drive, use a screwdriver to pry the filler panel and EMC shield away from the computer (see Figure 12 on page 37).
Page 47 EMC shield Filler panel Figure 12. Preparing to install a drive in bay 2 10. Touch the static-protective package containing the drive to any unpainted metal surface on the computer; then, remove the drive from the package and place it on a static-protective surface.
Page 48 Drive clip Figure 13. Drive clips on removable-media drives 14. Push the drive into the bay. 15. Determine whether the drive is an IDE or SCSI device; then, connect one end of the applicable signal cable into the back of the drive and the other end of this cable into the applicable IDE or SCSI connector on the system board.
Page 49: Replacing A Drive In Bay 3
Replacing a drive in bay 3 Note: Only a 3.5-in. SCSI device can be installed in bay 3. Complete the following steps to install a drive in bay 3: 1. Read the safety information in Appendix B, “Safety information,” on page 117, the guidelines in “Handling static-sensitive devices”...
Page 50 Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 51: Replacing A Hard Disk Drive In Bay 4, 5, Or 6
11. Touch the static-protective package containing the drive to any unpainted metal surface on the computer; then, remove the drive from the package and place it on a static-protective surface. 12. Follow the instructions that come with the drive to set jumpers or switches, if any.
Page 52 3. Select the bay in which you want to install the drive. 4. Check the instructions that come with the drive to determine whether you must set any switches or jumpers on the drive. If you are installing a SCSI device, make sure that you set the SCSI ID for that device.
Page 53 Figure 16. Attaching the drive to the drive tray b. Remove the drive from the drive tray by gently pulling both sides of the drive tray outward until the mounting pins are disengaged from the holes on the drive; then, lift the drive out of the drive tray. 11.
Page 54: Power And Signal Cables For Internal Drives
20. Replace the support bracket (see “Replacing the support bracket” on page 29). 21. Replace the side cover (see “Replacing the side cover” on page 27). 22. Reconnect the external cables and power cords; then, turn on the attached devices and the computer. Power and signal cables for internal drives The computer uses cables to connect IDE, Serial ATA, and SCSI devices to the power supply and to the system board.
Page 55: Replacing Memory Modules
(ECC) DIMMs. These DIMMs must be compatible with the latest PC3200 SDRAM buffered DIMM specification. For a list of supported options for the computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for the computer.
Page 56 v If you install a second microprocessor (microprocessor 2), install the first pair of DIMMs for the microprocessor in DIMM connectors 5 and 6 on the microprocessor board. If you install a second pair of DIMMs for the microprocessor, install the pair in DIMM connectors 7 and 8 on the microprocessor board.
Page 57 9. Touch the static-protective package containing the new DIMM to any unpainted metal surface on the computer. Then, remove the new DIMM from the package. 10. Turn the DIMM so that the contacts align correctly with the connector. 11. Insert the DIMM into the connector (see Figure 17). Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously.
Page 58: Installing A Second Microprocessor
The most current level of BIOS code for the computer is available from http://www.ibm.com/pc/support/. v For a list of supported microprocessor options for the computer, go to http://www.ibm.com/pc/; then, select your country and navigate to the list of options for the computer Before you begin, obtain the following items:...
Page 59 5. Touch the static-protective package containing the microprocessor board to any unpainted metal surface on the computer. Then, remove the microprocessor board from the package. Option screws (captive) Microrpocessor Alignment board holes Short screws Press points Alignment pins System board Second-microprocessor connectors Figure 18.
Page 60 12. Lift the microprocessor-release lever (see Figure 19) to the fully open position (90°). Lever open Figure 19. Opening the microprocessor locking lever Attention: You must make sure that the locking lever on the microprocessor socket is in the fully open position before you insert the microprocessor in the socket.
Page 61 15. Install the fan sink. Fan sink Fan sink cable Microprocessor Retention spring clips Figure 21. Installing the fan sink a. Remove the fan sink from its package and remove the cover from the bottom of the fan sink. Make sure that the thermal material is still on the bottom of the fan sink.
Page 62: Installing An External Scsi Cable
To install an external SCSI connector on the rear of the computer, install an external SCSI interface option. For a list of supported external SCSI interface options for the computer, go to http://www.ibm.com/pc/. The external SCSI interface option contains a SCSI cable with a connector at one end and on the other end another connector or an expansion-slot cover with an embedded connector.
Page 63: Replacing The Battery
Replacing the battery Important: In servers containing the optional microprocessor board, the battery must be replaced by a trained servicer who is familiar with IBM products. When replacing the battery, you must replace it with a lithium battery of the same type from the same manufacturer.
Page 64 Complete the following steps to replace the battery: 1. Read the safety information in Appendix B, “Safety information,” on page 117, “Installation guidelines” on page 25, and “Handling static-sensitive devices” on page 25. 2. Follow any special handling and installation instructions that come with the replacement battery.
Page 65: Cabling The Computer
See the User’s Guide on the IBM IntelliStation Documentation CD and the documentation that comes with the monitor for additional information.
Page 66: Input/Output Connectors
Input/output connectors Connect optional external devices to the connectors on the front and rear of the computer. The computer has the following input/output (I/O) connectors: v One audio line in v One auxiliary-device (pointing device) v Two audio line out v Two audio microphone v One Ethernet v Two IEEE 1394A (FireWire)
Page 67: Audio Connectors
Audio connectors Use the audio connectors to connect external audio equipment to the computer. The following illustration shows the audio connectors. Line out Line in (green) (blue) (pink) Line in There is one line-in connector on the rear of the computer. The computer receives audio signals through this connector from an external audio device.
Page 68: Ieee 1394A (Firewire) Connector
IEEE 1284-compliant cable that does not exceed 3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallel connector as bidirectional.
Page 69: Serial Connectors
SCSI channel B connector on the system board to this opening. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. See “System-board internal connectors” on page 77 for the locations of the SCSI connectors.
Page 70: Universal Serial Bus Connectors
Universal Serial Bus connectors There are five Universal Serial Bus (USB) 2.0 connectors, two on the front and three on the rear of the computer. Use the USB connectors to connect optional telephony and multimedia devices. USB 2.0 technology transfers data at up to 480 Mb per second (Mbps) with a maximum of 127 external devices and a maximum signal distance of 5 meters (16 ft) per segment (if the device that is attached to the computer is a USB 2.0 device).
Page 71 Some models come with a digital video interface (DVI) connector for connecting a digital monitor. If you have problems viewing information with a second monitor, see the User’s Guide on the IBM IntelliStation Documentation CD for information about changing monitor settings.
Page 72 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 73: Chapter 5. Field Replaceable Units
Important The field replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM products. Customer replacement units (CRUs) can be replaced by the customer. See the parts listing in Chapter 7, “Parts listing, Type 6224,” on page 107 to determine whether the component being replaced is a CRU or a FRU.
Page 74: Speaker
Speaker v Read “Installation guidelines” on page 25. v Read Appendix B, “Safety information,” on page 117. v Read “Handling static-sensitive devices” on page 25. Important: Before you begin, make sure that you have a flat work surface available next to the computer on which you can set down the drive cage (see step Complete the following steps to remove the speaker: 1.
Page 75: Fan Assembly
6. Remove the four screws that secure the drive cage and PCI support cage to the chassis and set the screws in a safe place. Important: When the screws are removed, the drive cage is not secure. 7. Disengage the two alignment pins on the drive cage from the chassis and the PCI support cage.
Page 76: Control Panel Assembly
Note: The illustrations in this document might differ slightly from your hardware. Rubber extensions Figure 27. Fan assembly replacement 4. Pull the fan assembly slightly toward the interior of the chassis, stretching one of the rubber grommets. 5. From the outside of the chassis, grasp the grommet and stretch it; then, pull the grommet through either the hole in the chassis or the hole in the fan assembly.
Page 77: Audio Card/Firewire Assembly
4. Slide the hard disk drives out of the drive cage and set them in a safe place, disconnecting any drive cables that impede this procedure. Note the placement of the cables for later reinstallation. 5. Pivot the drive cage until it locks in position. 6.
Page 78: Front Usb Connector Assembly
4. Remove the bezel (see “Replacing the bezel” on page 30). 5. Rotate the drive cage up. 6. Slide the hard disk drives out of the drive cage and set them in a safe place, disconnecting any drive cables that impede this procedure. Note the placement of the cables for later reinstallation.
Page 79 2. Remove the cover and support bracket (see “Replacing the side cover” on page 27 and “Replacing the support bracket” on page 29). 3. Remove the front bezel (see “Replacing the bezel” on page 30). 4. Pivot the drive cage until it locks in position. 5.
Page 80: Power Supply
Power supply Note: v Read “Installation guidelines” on page 25. v Read Appendix B, “Safety information,” on page 117. v Read “Handling static-sensitive devices” on page 25. Complete the following steps to remove the power supply: 1. Turn off the computer and attached devices; then, disconnect all power cords and external cables.
Page 81 Note: The illustrations in this document might differ slightly from your hardware. Figure 32. Removing the power supply 5. Remove the four screws that secure the power supply to the chassis. 6. Lift the power supply out of the chassis, disengaging it from the two connectors. Chapter 5.
Page 82: Microprocessor And Fan Sink
Note: The illustrations in this document might differ slightly from your hardware. Figure 33. Replacing the power supply To replace the power supply, reverse the previous steps, making sure to engage the hooks on the power supply to the slots on the chassis. Microprocessor and fan sink Note: v Read “Installation guidelines”...
Page 83 Microprocessor fan DIMM 8 DIMM 7 DIMM 6 DIMM 5 Figure 34. Connector locations on microprocessor board 6. Disconnect any cables that impede access to the microprocessor. Note: The illustrations in this document might differ slightly from your hardware. Fan sink Fan sink cable Microprocessor...
Page 84 7. Loosen the two captive screws on either side (in leaf spring enclosures) of the fan sink. 8. With the two captive screws loosened, pivot the leaf-spring assemblies outward and out of the notches on the fan-sink assembly. Attention: Before attempting to remove the fan sink from the microprocessor, note that the heat-conducting grease between the fan sink and the microprocessor might have formed a strong bond.
Page 85: Microprocessor Board
Microprocessor board Note: v Read “Installation guidelines” on page 25. v Read Appendix B, “Safety information,” on page 117. v Read “Handling static-sensitive devices” on page 25. Complete the following steps to remove the microprocessor board: 1. Turn off the computer and attached devices; then, disconnect all power cords and external cables.
Page 86: System Board
microprocessor 1). This will free the board from the second-microprocessor connectors and the two plastic alignment pins. The alignment pins will stay with either the system board or the microprocessor board. Note: If the pins remain attached to the microprocessor board, remove them, using needle-nosed pliers if necessary, and push them back into place on the system board for later reinstallation of the microprocessor board.
Page 87: System-Board Internal Connectors
System-board internal connectors Figure 39 shows the internal connectors and LEDs on the system board. Diskette Front 1394 (FireWire) SATA 0 LAN activity (front) SATA 1 Front USB connector Primary IDE Power Secondary IDE Front panel Rear system fan 1 Rear system Microprocessor 1 fan fan 2...
Page 88: System-Board Leds
System-board LEDs Figure 41 shows the system-board LEDs. Rear system fan 1 error LED Front Ethernet activity LED Rear system fan 2 System power LED error LED DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Microprocessor 1 fan error LED...
Page 89: System-Board Jumpers
System-board jumpers Figure 42 shows the jumper blocks on the system board. 1 2 3 Recovery Boot block recovery jumper (JP2) 1 2 3 Normal 1 2 3 Normal 1 2 3 Reset Clear CMOS jumper (JP1) Figure 42. System-board jumpers Any jumper blocks on the system board that are not shown in the illustration are reserved.
Page 90: System Board Removal
System board removal Notes: 1. Read “Installation guidelines” on page 25, “Handling static-sensitive devices” on page 25, and Appendix B, “Safety information,” on page 117. 2. When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 91 Figure 43. System board removal 8. Remove the two screws at the each fan sink and set them in a safe place. 9. Remove the four screws at the fan sink retention module for microprocessor one and set them in a safe place. 10.
Page 92 Important: If you are reinstalling the microprocessor board, be sure to do so after all of the necessary system board cables have been connected. Once the microprocessor board has been installed, it will be difficult to connect some of these cables.
Page 93: Chapter 6. Symptom-To-Fru Index
2. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 3. For IBM devices not supported by this index, refer to the manuals for those devices. 4. Always start with “General checkout” on page 9.
Page 94: Beep Symptoms
Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the examples in the following table. Beeps Description 1-2-3 v One beep v A pause (or break) v Two beeps v A pause (or break) v Three beeps Four continuous beeps...
Page 95: No-Beep Symptoms
Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Beep/symptom FRU/action 3-1-1 v System board (Timer tick interrupt failed) 3-1-2 v System board (Interval timer channel 2 failed)
Page 96: Post Error Codes
POST error codes In the following error codes, x can be any number or letter. Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 1.
Page 97 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program, if the DIMM was (DIMM disabled by POST or user) disabled by the user.
Page 98 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 00012000 1. Microprocessor (Machine check architecture error) 2.
Page 99: Diagnostic Error Codes
Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to stop the test. Warning;...
Page 100 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 035-253-s99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status and see the ServeRAID Hardware Maintenance Manual for more information.
Page 101: System Board Error Leds
Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Error code/symptom FRU/action 206-XXX-000 1. Rerun the test using another diskette. (Failed diskette drive test) 2.
Page 102: Microprocessor Board Leds
Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). FRU/action System fan 2 1. Fan 2 2.
Page 103 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). CD-ROM drive problems Symptom FRU/action CD-ROM drive is not 1.
Page 104 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Hard disk drive problems Symptom FRU/action System stops responding during 1.
Page 105 (CRU), and which components must be replaced by a field service technician (FRU). Monitor problems Symptom FRU/action Testing the monitor. v See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) Chapter 6. Symptom-to-FRU index...
Page 106 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.
Page 107 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
Page 108 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Power problems Symptom FRU/action The computer does not turn on. 1. Verify that: v The power cables are properly connected to the computer.
Page 109: Serveraid Error Codes
Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Serial port problems Symptom FRU/action A serial device does not work. 1.
Page 110 Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer, and which components must be replaced by a field service technician. Error code/symptom FRU/action 3300 (ServeRAID-5i only) 1. Install ServeRAID-5i controller in an extended PCI expansion slot.
Page 111: Post (Ispr) Error Procedures
Note: See Chapter 7, “Parts listing, Type 6224,” on page 107 to determine which components are replaceable by the customer, and which components must be replaced by a field service technician. Error code/symptom FRU/action FFFF or other code not listed 1.
Page 112 Table 5. SCSI identifier (continued) SCSI Channel Code (z) Descriptions Channel 1 and 3 Channel 2 and 3 Channel 1, 2, and 3 Channel 4 Channel 1 and 4 Channel 2 and 4 Channel 1, 2, and 4 Channel 3 and 4 Channel 1, 3, and 4 Channel 2, 3, and 4 Channel 1, 2, 3, and 4...
Page 113: Scsi Error Codes
d. Replace SCSI cable attached to channel identified in step 2a on page 102. e. Replace backplane attached to channel identified in step 2a on page 102. 3. If original ISPR code is still present after disconnecting all SCSI cables and restarting, perform the following actions until the error is no longer present: v Reseat the controller v Replace the controller...
Page 114: Undetermined Problems
(turn on the computer and reconfigure each time): v Any external devices v Surge suppressor device (on the computer) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = two 512 MB DIMM) Note: Minimum operating requirements are: a.
Page 115: Problem Determination Tips
Problem determination tips Because of the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
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Page 117: Chapter 7. Parts Listing, Type 6224
Web, complete the following steps: 1. Go to http://www.ibm.com/support/ Under Search technical support, type 8872 or 8874 and click Search. 3. Under Document type, select Parts information and click Go. Figure 44. Parts, Type 6224 © Copyright IBM Corp. 2004...
Page 118: System
System Index System (Type 6224) FRU No. CRU/FRU Cover, side/top (all models) 49P1965 Holder assembly, LEDs (all models) 59P8500 CD-ROM drive, 48X (models 10X, 20X, A0X, B0X) 71P7375 CD-RW drive, 48X (models 30X, 33X, 37X, 40X, 42X, 45X, 48X, C0X, 71P7347 C3X, D0X, D2X) CD-RW/DVD-RW drive (models 36X, C6X)
Page 119 Index System (Type 6224) FRU No. CRU/FRU Cable, SCSI, U320, 4-drop (models 33X, 35X, 37X, 38X, 39X, 45X, 59P2614 46X, 49X, C3X, C5X) Cable, VGA pigtail (models 10X, 20X, 30X, 37X, 40X, 45X, A0X, B0X, 48P7586 C0X, D0X, 1PU, 2PU, 3PU, 4PU) Card, NVIDIA Q FX1100 (models 33X, 36X, 38X, 42X, 46X, 48X, C3X, 73P9613 C6X, D2X)
Page 120: Keyboard Crus
System (Type 6224) FRU No. CRU/FRU Miscellaneous parts kit (all models) 59P4204 v Bezel, IBM logo (1) v Brackets, I/O blank tabs (5) v Brackets, ser. num. mount (2) v Clamp assembly (1) v Clamp assembly (1) v Clamps, diskette cable (5) v Clamps, LED cable (5) v Clips, 0.005 EMC (5)
Page 121: Product Recovery Cds
Windows XP Swedish / SV (“G” models) 24R8462 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 122 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 123 IBM power cord part number Used in these countries and regions 36L8880 Argentina, Paraguay, Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El...
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Page 125: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...
Page 126: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.
Page 127: Appendix B. Safety Information
The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 128: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 129: Safety Inspection Guide
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 130: Handling Electrostatic Discharge-Sensitive Devices
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 131: Safety Notices (Multilingual Translations)
Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 132 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 133 Statement 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 134 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 135 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
Page 136 Instrução 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
Page 137 Appendix B. Safety information...
Page 138 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 139 Appendix B. Safety information...
Page 140 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 141 Appendix B. Safety information...
Page 142 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 143 Appendix B. Safety information...
Page 144 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 145 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 146 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
Page 147 Notice n° 4 ≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
Page 148 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 149 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
Page 150 Hinweis 4 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen.
Page 151 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 152 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 153 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
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Page 155 Appendix B. Safety information...
Page 156 IntelliStation A Pro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide...
Page 157 Appendix B. Safety information...
Page 158 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 159 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 160 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
Page 161: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 162: Trademarks
Chipkill ThinkPad EtherJet Tivoli e-business logo Tivoli Enterprise Eserver Update Connector FlashCopy Wake on LAN XA-32 IBM (logo) XA-64 IntelliStation X-Architecture NetBAY XceL4 Netfinity XpandOnDemand NetView xSeries OS/2 WARP Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 163: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 164: Electronic Emission Notices
Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 165: Avis De Conformité À La Réglementation D'industrie Canada
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022.
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Page 167: Index
CRU, defined iii customer replaceable unit, defined iii cables drive 44 internal connector 77 internal drives 44 Device Drivers and IBM Diagnostics CD 19 USB 60 device drivers, recovering 19 cabling diagnostic connectors on rear of computer 55 diskette, creating 14...
Page 168 drive (continued) IEEE 1394 (FireWire) connectors 58 installation, bays 1-2 35 indicators and controls 4 installation, hard disk 41 input/output connectors 56 installing, bay 3 39 installation order, memory modules 45, 46 optical 34 installing drive cage, rotating 42 adapters 31 air baffle 52 battery 53 drive, bay 3 39...
Page 169 monitor problems 95 mouse connector 57 rear connectors 56 mouse problems 94 recovering device drivers 19 operating system 18 POST/BIOS update failure 21 no-beep symptoms 85 preinstalled software 18 notes, important 152 recovery-repair diskette 15, 16 notices, types of 2 reliability, system 25 removable media drives, installing 34 removing...
Page 170 system board (continued) option connectors 76 removing 80 system reliability 25 system specifications 3 tape drive, installing 35 test log, diagnostic, viewing 13 trademarks 152 Ultra320 SCSI connector 59 undetermined problems 104 universal serial bus. See USB USB connectors and cables 60 USB front connector assembly, removing 68 video connectors 60 video controller 3...
Page 172 Part Number: 25K8104 Printed in USA (1P) P/N: 25K8104...

IBM IntelliStation A Pro 6224 Hardware Maintenance Manual And Troubleshooting Manual

Appendix B, "Safety Information," on

About this Document

Chapter 1. Introduction

Chapter 2. Configuring the Computer

Chapter 3. Diagnostics

Chapter 4. Customer Replaceable Units

Chapter 5. Field Replaceable Units

Chapter 6. Symptom-To-FRU Index

Chapter 7. Parts Listing, Type 6224

Appendix A. Getting Help and Technical Assistance

Appendix B. Safety Information

Appendix C. Notices

Index

Quick Links

Troubleshooting Guide

Troubleshooting

Related Manuals for IBM IntelliStation A Pro 6224

Summary of Contents for IBM IntelliStation A Pro 6224

Table of Contents