Vodavi StarPlus Basic Station User Manual
Executive, enhanced and basic station
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Also See for StarPlus Basic Station:
- User manual (19 pages) ,
- Installation and maintenance manual (560 pages)
Table of Contents
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Vodavi StarPlus Executive, Enhanced and Basic Station
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Labeled Executive Phone
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Executive and Enhanced Model Features
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Courtesy of Main Resource, Inc. Visit us at
User Guide
www.MainResource.com
or call 800 362-6740 for all
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Table of Contents
Related Manuals for Vodavi StarPlus Basic Station
Summary of Contents for Vodavi StarPlus Basic Station
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Page 1: Table Of Contents
Vodavi StarPlus Executive, Enhanced and Basic Station User Guide Contents: Labeled Executive Phone • Executive and Enhanced Model Features • Basic Model Features • Default flex features • Fixed feature buttons • Call Answering and Handling • Account Codes •... - Page 2 Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your telecom needs.
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Page 3: Basic Model Features
Enhanced and Executive Model Features (Our Part Numbers VODAV1412-xx and VODAV1414-xx where xx is color – 60, 70 or 71): 12-key dial pad • Thirty-four buttons with LEDs • 28 Flexible buttons, including: • Camp-On Line Queue Call Back Pick-up CONF 6 Fixed feature buttons •... -
Page 4: Default Flex Features
SPEED MUTE ON/OFF Speakerphone – activated with ON/OFF button • MUTE – used with speakerphone, press to activate • Volume Controls – SPKR VOC for all speaker voice signals and RING VOL for all tone signals. • H-T-P Switch – Controls how intercom calls are received. H- Intercom call announce with •... - Page 5 Unanswered Call Management Table Requires optional software. Starplus SPD 4896 system maintains a 100-entry capacity call management table. The call information, including the name and number is recorded when the call is abandoned. This table may be accessed from any station. Only the 1 attendant station can delete an entry from the table.
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Page 6: Account Codes
Camp-On Camp-On Alerts an agent to a waiting call. 1. Press the CAMP-ON button. 2. Wait for response. 3. When the party answers, speak with them about the call or hang up to transfer the call. Answering a Camp-On While you are on a call, if you hear one burst of muted ringing and your station’s CAMP-On button is flashing: 1. -
Page 7: Paging
2. Press the “#” key. The system will select the outside line last used (if available) and will dial the last number dialed. If no lines are available in the same group, the station user will get a busy tone and can queue for a line. If a line is preselected, the preselect overrides the selection of the line used for the original call. -
Page 8: Conference Calls
Conference Calls (if enabled): Allowed Combinations include up to four internal and one external party, 5 internal parties or one internal party and two external parties. Place a Conference Call: 1. Lift the handset. 2. Dial the desired party. 3. Press the pre-programmed CONF button when the party answers. 4. - Page 9 the “HELP” flex button and the override feature button to place an intercom call to the agent’s station. If an agent goes back to their call before the supervisor can respond, the HELP message will be converted to a message wait indication. To Request Supervisor Assistance: Press the programmed “HELP”...
- Page 10 2. Enter the supervisor code (0000-9999). At the confirmation tone, supervisor is logged in. To Log out: Repeat steps above. Note: The system will not verify supervisor codes other than requiring four digits be entered. Supervisor Monitor with Barge-In: Allows supervisor to monitor a call in progress in either listen-only mode or conference mode. A warning tone may or may not be used.
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Page 11: Background Music
Background Music 1. Dial 632 or the pre-programmed flexible button. 2. Repeat, lift the handset or press the ON/OFF button to turn off. Call Forwarding Forward Calls (if enabled): 1. Lift the handset. 2. Press the pre-programmed FWD button. 3. Dial the desired code: 7= no answer calls 8= busy calls 9= busy and no answer calls. -
Page 12: Call Park
Call Park Call Park allows an agent to put a caller while a page announcement is made or an internal party called. While connected to an outside calls: 1. Press TRANS. 2. Dial park location (430-437). If a busy tone sounds, press TRANS twice and try another location. - Page 13 Handset Receiver Gain (Volume Control) Use a pre-programmed handset receiver gain flex button to adjust the volume while on a CO or intercom call. While on a Call: 1. Press the Handset Receiver Gain button. 2. Dial 0 (lowest) to 9 (loudest) or press “#” to increase or “a” to decrease. 3.
- Page 14 ON BREAK UNTIL: HH:MM xm • AT LUNCH UNTIL: HH:MM xm • Then, enter the date and/or time using the following keys: Character Enter Character Enter Keys Keys Space ‘ “ & Or, enter a System Message. The first attendant programs the messages and should provide a list of messages to each station user.
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Page 15: Off Hook Preference And Ohva (Off Hook Voice Announce)
Character Enter Character Enter Keys Keys ‘ “ & 3. Press the SPEED button to complete. 4. Dial 690 and SPEED to erase. Station Relocation Station Relocation allows a user to unplug their station, plug it in a new location that has been designated as out of service and then retrieve all the previous station attributes (extension number, button mapping, speed dial and class of service) to the new location. -
Page 16: Flexible Button Assignment
2. Use silent text messaging (only available when both parties have a display terminal) by pressing a pre-programmed message button (shown below) without leaving the current call. For example, pressing the pre-programmed “IN MEETING” key will display that message on the calling stations’... - Page 17 Flexible Button Programming Codes 100-195 Station intercom numbers 633+[ZZ] Personalized Messages 43[C] Call Park Location 1-7 633+00 Clear Personalized Messages Personal Park Headset Mode 44[V] Voice Mail* Group Pilot number 0-7 ICLID* Display (unanswered calls) 45[H] Hunt Group Pilot Numbers 0-7 638+[0] Handset Receiver Gain w/Display...
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Page 18: Keyset Test
Keyset Test Use this function to test the unit while it is disconnected from the switch. The test will verify the Keyset and DSS, LED, LCD and keyboard button operations. 1. Enter the test mode by taking the handset off hook. 2.