Vodavi StarPlus Basic Station User Manual page 10

2. Enter the supervisor code (0000-9999). At the confirmation tone, supervisor is logged in.
To Log out:
Repeat steps above.
Note: The system will not verify supervisor codes other than requiring four digits be entered.
Supervisor Monitor with Barge-In:
Allows supervisor to monitor a call in progress in either listen-only mode or conference mode. A
warning tone may or may not be used. Note: Please check local laws before employing. Most areas
require that the outside caller be notified of call monitoring or recording.
Listen-Only Mode:
1. Dial the 3-digit station number of the agent's station. At the busy tone, press the pre-
programmed Barge-In flex button.
Note: the supervisor's MUTE button LED will be lighted. Pressing the MUTE button allows the
supervisor to join the conversation.
Supervisor Queue Status Display
A supervisor logged in to an ACD group may view the queue status by dialing 577 plus the ACD
group number. Information will be displayed as follows:
5xx: CIQ: xx AL: xx OC: MMM
MM/DD/YY HH:MM am
Where 5xx=Group,
CIQ: xx = Number of calls in queue
AL: xx = Number of agents logged in
OC:MMM = Oldest call (in minutes)
Group Status:
Allows any supervisor or agent to view the status of all ACD groups in the system. The display
shows which stations are logged in to a particular group as well as the status of the station
(available/unavailable, out-of-service, DND or busy). To view:
1. Dial 573 or press the pre-programmed flex button. The display shows ACD group 550. The
status of the ACD agents will be displayed alongside the station number. Display will look
like:
ACD5xx: 1IOA 111A 112A
1130 114U 115D 116B 117N
Where:
- (N) = Not Equipped
- (D) = Do not Disturb
- (0) = Out of service
- (U) = Unavailable
- (B) = Busy on a-call
- (A) = Available
2. Dial * to view the next ACD group or # to view the previous group.
UNIFORM CALL DlSTRlBUTlON (UCD)
Up to eight UCD groups with up to eight 3-digit station numbers may be programmed and assigned a
pilot number. When the number is dialed, the first available agent in that group, who has been idle
for the longest period of time will receive the call.
UCD Available / Unavailable
Place your station in available mode by pressing 566 or the programmed Available/Unavailable
button. Press 566 or the Available/Unavailable button again to become unavailable.
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