Management And Troubleshooting; Overview; Testing Your Phone - Avaya 4610 User Manual

Management and Troubleshooting

Overview

This section provides helpful information for:

Testing your phone to be sure it is operating correctly.

Basic Troubleshooting; this chart provides the most common problems an end user might
encounter and suggested resolutions.

Application-specific troubleshooting; this chart describes problems and solutions specific to
phone application (Speed Dial, Call Log, or Web Access).

Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Testing Your Phone

The test function enables you to verify that your phone's lights and display are operating properly.
To test the phone's lights and display:
1. With the phone idle (on-hook), press and release
the dial pad: 8 3 7 8 # (which stands for TEST).
The display should indicate the self-test has started. If the test is successful, the message "Self
test Passed #=end" displays; if the test is not successful, the message "Self test Failed #=end"
displays instead.
2. To return to the phone screen, press #.
If nothing appears on the display and the phone is receiving power, your phone may need to be
replaced. Contact your system administrator for assistance or additional troubleshooting
information.
4610 and 5610 User Guide
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[15-601080] Issue [3] (5 June 2006)
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