Call Forwarding; Diverting Calls - Avaya 4610 User Manual

Call Forwarding

Your calls can be forwarded to another extension or an external number when:

You are away from your desk (on no answer).
or

Your extension is busy (on all Call Appearance keys).
or

You are away from the office (e.g. when you are on holiday).
The following options are available for call forwarding:

To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).

To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. A D is displayed. To switch it
off, dial *02.

To switch Forward On Busy On, dial *03. To switch it off, dial *04.

To switch Forward On No Answer On, dial *05. To switch it off, dial *06.

To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for
Forward Unconditional On only.

Diverting Calls

You can divert your calls to another extension. In the examples below, N is the extension to which you
want your calls diverted.
Note

If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or
call forwarding number.
To divert calls at another extension:

Dial *12*N# from the extension you are temporarily using.

Dial *13*N# to re-direct the calls back to your own extension, before you return to it.
To divert calls at your own extension:

Dial *14*N# from your own extension.

Dial *14*# to cancel either feature from your own extension.
4610 and 5610 User Guide
IP Office 3.2
System Features
[15-601080] Issue [3] (5 June 2006)
Page 37