VTech CD1281 User Manual page 51

Appendix
Troubleshooting
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port
on your computer. Do not plug into a multiple port USB hub (USB splitter)
that is not powered.
• In a few rare instances, the USB port on your computer may not have
enough power. In these instances, try using a USB hub with its own external
power supply.
• If you are using a firewall, it may prevent access to your nontraditional
telephone service. Contact your service provider for more information.
Common cure for electronic equipment.
• If the telephone is not responding normally, try resetting the telephone. Do the
following in the order listed:
1. Disconnect the telephone line cord to the telephone base.
2. Disconnect the power adapter to the telephone base.
3. Wait a few minutes before connecting the telephone line cord and the power
adapter to the telephone base.
4. Wait for the telephone to synchronize its connection. This might take up to
one minute.
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