VTech CD1281 User Manual page 50

Appendix
Troubleshooting
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your telephone.
• The caller might not be calling from an area which supports caller ID.
• Both your and the caller's telephone service providers must use equipment
compatible with the caller ID service.
• The caller ID information will be displayed after the first or second ring.
Caller ID data may not be displayed on your telephone if you answer a call
at or before the second ring. This would also apply to an answering device
that answers the call at or before the second ring.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise
and caller ID problems caused by DSL interference. Contact your DSL
service provider for more information about DSL filters.
The telephone does not receive caller ID or the system does not display
caller ID during call waiting.
• Make sure you subscribe to caller ID with call waiting features provided by
the telephone service provider.
• The caller might not be calling from an area which supports caller ID.
• Both your and the caller's telephone service providers must use equipment
compatible with caller ID service.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack. The filter prevents noise and caller ID
problems caused by DSL interference. Contact your DSL service provider
for more information about DSL filters.
Caller ID entries do not match the numbers I need to dial.
• Although the call log entries you receive have 10 digits (area code plus the
seven-digit number), in some areas, you might need to dial only the seven
digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.
You can change the number of digits that you dial from or store in the call log.
Make sure the area codes are set correctly in the telephone (see Home
•
area code on page 19 and Local area code on page 20).
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