Remote Connectivity Trouble Shooting - Digimerge DH200 SERIES Instruction Manual

• My system does not • Continuous recording may be
seem to be recording disabled
• Cameras may be disabled
• Motion detection is enabled

Remote Connectivity Trouble Shooting

Error Possible Causes
• I cannot connect to • No internet connection
the system using a
• A DDNS account was not
DDNS URL
created
• Incorrect DDNS URL
• DDNS not enabled on the
system
• I receive an error • Incorrect user name and
when I try to log in to password
the system
/
• Press on the front panel, or
remote control or Virtual Remote—
For security, it is highly recommended to keep
continuous recording ON at all times
>
• Open Main Menu Record. Make sure cameras
are ON
• Motion detection means the camera will only
record when motion is detected. Open Main
>
Menu Record to enable/disable motion detection
on specific cameras
Solutions
• Ensure the DVR is connected to a high speed
internet connection.
• Ensure that you have created a DDNS account.
• Ensure that you type the URL in full
ie: http://tomsmith.digimerge.net:7000.
• Ensure there are no spelling errors in the
URL.
• Include http:// and the port number of your
system in the URL.
• Ensure DDNS is enabled on your system.
• The default user name is: admin
• The default password is: 000000
• Ensure that caps lock is disabled. The password
and user name are case sensitive.
Troubleshooting
on the
ATTENTION
:
99