Troubleshooting - Digimerge DH200 SERIES Instruction Manual

TROUBLESHOOTING

When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error Possible Causes
• DVR is not receiving • Cable from power adapter is
power, or is not loose or is unplugged
powering up
• Cables are connected, but DVR
unit is not receiving sufficient
power
• Remote control is • Batteries in the remote control
not detected by the are drained
system
• There are no batteries in the
remote control
• Hard drive is not • Hard drive cables are loose or
detected by the not properly connected
system
• Hard drive has not been
initialized (formatted) by the
system
• There is no hard drive in the
system
Hard drive is full (0%) • Repeat Record is not enabled
and the unit is no
longer recording
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• Install a fresh CR2025 battery in the remote
control
• Remove the housing and check that hard drive
cables are firmly connected
• From the Main Menu, select
> >
System Disk Format and select Internal and then
ATTENTION
click Start. : Formatting erases all
video data on the hard drive
• Open the housing and install a 3.5" SATA hard
drive
• From the Main Menu, select
> >
System Disk Overwrite and select ON. This
enables the system to continuously record by
overwriting data once the hard drive is full
Troubleshooting
97