Linksys 900 Series Administrator's Manual page 86

Troubleshooting FAQ
Perform the following steps:
A.
1.
Check all the connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and
Handset cord.)
2.
Check the wall socket and confirm that AC power is available.
3.
Try plugging another electrical device into the socket to confirm power.
Why does the phone not make or receive calls?
Q.
If the phone does not make or receive calls, perform the following steps.
A.
1.
Press the Menu button, then 11, then 2.
This provides the registration information for Extension 1 of the phone. The screen should display
E1 Registered and other information in the format provided below:
There may be a problem if the screen displays Not Registered.
2.
Write down whether the phone is Registered or Not Registered.
3.
To exit from this option, press the Menu button.
4.
Get the current IP address of the phone by pressing Menu, 9, 2.
The phone displays the current IP address.
5.
If there is no address or the address does not appear correct for your network, restart the phone, the
SPA9000, and the router or DHCP server.
Why are voice calls of poor sound quality?
Q.
The source of this issue is often one of the following two issues:
A.
•
•
To troubleshoot this problem, gather the following information:
Identify when and where the issue occurred. Look at the Redial List (calls that the user made) by
pressing Menu, 3, 1, and write down the calls that were affected. Then look at the Answered Calls
by pressing Menu, 3, 2, and write down the calls that were affected.
Identify the type of voice quality issue (for example, part of the conversation is dropped, excessive
echo, unclear or garbled speech, one way conversation, or low volume)
6.
Get the current IP address of the phone by pressing Menu, 9, 2.
7.
Contact the network administrator or service provider. Be prepared to provide the call log
information, the voice quality issue type, the current IP address and registration status (Registered,
Not Registered).
Linksys 900 Series IP Phone Administrator Guide
3-36
Text Box: E1 Registered
Last Reg: 08:33 1/3
Next Reg in: 13s
Status cancel cancel
The phone or call controller may have been configured improperly.
The transport network has performance issues.
Chapter 3 Managing Linksys 900 Series IP Phones
Document Version 3.1