Section 7 Troubleshooting - Keurig Vue Use & Care Manual

SECTION 7
Troubleshooting
SITUATION
Brewer does not
have power
Brewer will
not brew
Brewer brews only
a partial cup
Brewer shuts
off or turns on
automatically
Water Reservoir
light is flashing
The Touchscreen
indicates "The
Brew Process Has
Been Interrupted"
24
SOLUTION
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset your home's circuit breaker if necessary.
• Make sure that the Power Button has been turned on
and Touchscreen is illuminated.
• After placing the Vue ™ Cup portion pack in the Vue
Holder, make sure the Handle is pushed down securely and the
Touchscreen displays the beverage options. Push the flashing
"BREW" Button.
• If the Touchscreen indicates "Please Add Water," add water to
the Water Reservoir or make sure the Water Reservoir is seated
properly in its base.
• If the Touchscreen indicates "Please Add Water" even after
refilling, contact Customer Service at 1.866.901.BREW (2739).
• The Brew Head may need to be cleaned or the Brewer needs to
be de-scaled (refer to pages 21 and 22).
• Clean the Brew Head if necessary (refer to page 21).
• The Water Reservoir may have been removed during brewing.
Replace the Water Reservoir and perform cleansing brews
(refer to page 15) without a Vue
• De-scale the Brewer (refer to page 22).
• If you have repeated the de-scale procedure on your Brewer
two times and it is still only brewing a partial cup, contact
Customer Service at 1.866.901.BREW (2739).
• Check to make sure that the Auto On/Off and/or Energy Saver
settings have not been set. Please refer to pages 18 and 19 for
instructions.
• The water level is low and a full cup cannot be brewed.
Add water to Water Reservoir.
• If the water level is not low, remove the Water Reservoir, empty
and refill it. Replace the Water Reservoir and wait for the Water
Reservoir light to stop flashing.
• If the Brewer Handle has been lifted during the brewing
process, this message will be displayed. Lower the Brewer
Handle to resume.
™ Cup
™ Cup.