Transferring Calls; Performing A Consultative Transfer - Polycom SoundStation IP 6000 User Manual

Transferring Calls

Performing a Consultative Transfer

Please record first and last name then press # .
3.
Create a Conference - (Option 2):
Enter your extension then press # .
1.
Enter your password then press # . (Voicemail Password)
2.
• Create a conference that expires in 2 weeks press 1
• Create a non expiring conference press 2
• Create a conference with a custom expiration date press 3
Delete Existing Conference - (Option 3):
Enter your extension then press # .
1.
Enter your password then press # . (Voicemail Password)
2.
3. Enter the conference ID you want to delete then press # .
A call can be transferred in one of three ways:
• Consultative transfer—You have the option of either talking to the party
to whom you are transferring the call, or you can choose not to talk to the
party, and complete the transfer when you hear the party's ring-back
sound.
— Performing a Consultative Transfer
• Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call. You do not
have the option of talking to the party.
— Performing a Blind Transfer
• Attended transfer—The parties are automatically connected to each other
after you exit a conference.
— Set up a conference call and then end your participation. For more
information, see
Conferences on page 3-9.
Perform a consultative transfer if you want to talk to the party to whom you
are transferring the call. Or, you can choose not to talk to the party. In this case,
you wait for the party's ring-back sound, and then transfer the call.
on page 3-11.
on page 3-11.
Setting Up Conferences
Using the Features of Your Phone
on page 3-6 and Ending
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