Table of Contents
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Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for Cisco Unified
CallManager 5.1 (SCCP and SIP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Phone Guide
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Table of Contents
Related Manuals for Cisco CP-7941G-RF
Summary of Contents for Cisco CP-7941G-RF
- Page 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
- Page 3 Confrn again. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries.
- Page 4 iDivert Send a call to a voice messaging system Join Join several calls already on a single line to create a conference Links View related Help topics Main Display the Help main menu MeetMe Host a Meet-Me conference call more Display additional softkeys NewCall Make a new call...
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Page 5: Table Of Contents
Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) - Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Using BLF to Determine a Line State Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer...
- Page 7 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP)
- Page 8 OL-11526-01...
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Page 9: Getting Started
Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Then... Press on the phone when you need assistance. -
Page 10: Finding Additional Information
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml... - Page 11 In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Getting Started...
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Page 12: Accessibility Features
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •... -
Page 13: Connecting Your Phone
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 10/100 SW... - Page 14 To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
- Page 15 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.
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Page 16: An Overview Of Your Phone
An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. - Page 17 Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) An Overview of Your Phone...
- Page 18 Item Description Programmable Depending on configuration, buttons programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial • Web-based services (for example, a • Phone features (for example, a Privacy The buttons illuminate to indicate status: Phone screen Shows phone features.
- Page 19 16 Handset light strip Indicates an incoming call or new voice message. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) An Overview of Your Phone For more information, see...
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Page 20: Understanding Phone Screen Features
Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area. -
Page 21: Understanding Feature Buttons And Menus
Learn about a menu Press item Highlight a menu item, then press Get help using Help Press Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Messages Services Directories Settings Help on your phone and wait a few seconds for the menu to display. -
Page 22: Understanding Lines Vs. Calls
Lines—Each line corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. -
Page 23: Recognizing Recording Tones
To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) -
Page 24: Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Place a call using the handset... -
Page 25: Placing A Call-Additional Options
Make a priority (precedence) call (SCCP phones only) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Then... 1. Press for the new line. The first call is automatically placed on hold. -
Page 26: Answering A Call
Book (PAB) entry Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Unified Extension Mobility profile Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. -
Page 27: Ending A Call
• Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the call-on-hold icon: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Then... Use Call Pickup. -
Page 28: Using Mute
Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset. If you want to... Toggle Mute on Toggle Mute off Switching Between Multiple Calls You can switch between multiple calls on one or more lines. -
Page 29: Transferring Calls
Talk to the transfer recipient before transferring a call (consult transfer) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) for the highlighted line. Then... 1. From an active call, press Transfer. 2. Enter the target number. -
Page 30: Sending A Call To A Voice Messaging System
If you want to... Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only) Redirect a call to a voice messaging system Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. -
Page 31: Forwarding All Calls To Another Number
Set up or cancel call forwarding remotely, or for a non-primary line Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Then... Press iDivert. One of two things occurs: • The call is transferred to your voice messaging system. -
Page 32: Using Do Not Disturb
Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. -
Page 33: Making Conference Calls
Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me. -
Page 34: Starting And Joining A Standard Conference
Starting and Joining a Standard Conference A standard (ad hoc) conference allows at least three people to participate in a single call. If you want to... • Create a conference by calling participants • Add new participants to an existing conference Create a conference by joining two or more existing calls (SCCP phones only) - Page 35 • Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Then...
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Page 36: Starting Or Joining A Meet-Me Conference Call
Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. Join a Meet-Me conference End a Meet-Me conference Then... -
Page 37: Advanced Call Handling
2. To place a call, access the Fast Dial service on your phone. See Directory on Your Phone, page Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Setting Up Speed Dials on the Web, page (a speed-dial button). -
Page 38: Picking Up A Redirected Call On Your Phone
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... -
Page 39: Using A Shared Line
The maximum number of calls that a shared line supports can vary by phone. Note Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) appears when another phone that shares your line has a connected call. -
Page 40: Adding Yourself To A Shared-Line Call
Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is Look for the remote-in-use icon in use View details about... -
Page 41: Preventing Others From Viewing Or Barging A Shared-Line Call
You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk or in a conference room). -
Page 42: Making And Receiving Secure Calls
• Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. -
Page 43: Prioritizing Critical Calls
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Then... -
Page 44: Using Cisco Extension Mobility
Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. -
Page 45: Using A Handset, Headset, And Speakerphone
Adjust the volume level for a call Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Using a Handset, Headset, and Speakerphone Then... Lift it to go off-hook; replace it to go on-hook. -
Page 46: Obtaining A Headset
Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page 7. Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. -
Page 47: Using Phone Settings
Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. -
Page 48: Customizing The Phone Screen
Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone 1. Choose screen contrast 2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. Note Change the background 1. -
Page 49: Using Call Logs And Directories
Delete.) Go off-hook to place the call. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) > Missed Calls, Placed Calls, or Received Calls. Each stores up >... - Page 50 If you want to... Then... Dial from a call log Choose (while connected to Highlight a call record. another call) If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) Press Dial.
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Page 51: Directory Dialing
PAB is a directory of your personal contacts. – Fast Dials allows you to assign codes to PAB entries for quick dialing. – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Using Call Logs and Directories... -
Page 52: Using Corporate Directory On Your Phone
Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate 1. Choose directory (while not on 2. User your keypad to enter a full or partial name and press Search. another call) 3. -
Page 53: Using Personal Directory On Your Phone
3. If necessary, choose Phones to modify a phone number. 4. Press Update. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) > Personal Directory (exact name can vary). Using Call Logs and Directories... - Page 54 If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and e-mail information. 5.
- Page 55 • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Using Call Logs and Directories...
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Page 56: Accessing Voice Messages
Accessing Voice Messages To access voice messages, use the Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... -
Page 57: Customizing Your Phone On The Web
You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages. -
Page 58: Configuring Features And Services On The Web
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page Using Personal Directory on the Web The Personal Directory feature set consists of: •... -
Page 59: Configuring Fast Dials On The Web
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Using Your Personal Address Book on the... -
Page 60: Using The Address Book Synchronization Tool
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions. -
Page 61: Setting Up Phone Services On The Web
Press phone programmable button Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) available (optional). If you do not see this option, ask your system administrator to configure a service URL button for your phone. -
Page 62: Controlling User Settings On The Web
Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator. -
Page 63: Controlling Line Settings On The Web
4. In the Message Waiting Lamp area, choose from various settings. Note 5. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) phone, verify that the appropriate line is selected or choose a new one. for various conditions. - Page 64 If you want to... Then do this after you log in... Change the ring pattern 1. Select a device. per line 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your 4. In the Ring Settings area, choose a setting to tell your phone how to 5.
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Page 65: Using Cisco Webdialer
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... - Page 66 (To display the host name on the phone, choose • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.
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Page 67: Understanding Additional Configuration Options
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Assistant Understanding Additional Configuration Options For more information... - Page 68 Consider using Cisco Unified Video calls (SCCP phones Advantage, which enables you to make only) video calls using your Cisco IP Phone, your personal computer, and an external video camera. Determine the state of a Ask your administrator to set up the...
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Page 69: Troubleshooting Your Phone
Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) code (FAC) after dialing a number. (SCCP phones only) some features during certain hours of the day. -
Page 70: Viewing Phone Administration Data
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose configuration data configuration item that you want to view. Access status data Choose Access phone model Choose... -
Page 71: Cisco One-Year Limited Hardware Warranty Terms
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. - Page 72 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
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Page 73: Index
URL entry in erasing Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) viewing and dialing from call park call pickup, using call waiting... - Page 74 Cisco Unified IP Phone Expansion Module 7914 Cisco Unified Video Advantage Cisco WebDialer See also WebDialer Client Matter Code conference calls Meet-Me...
- Page 75 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) using icons for call states for lines iDivert description of...
- Page 76 indicator for listening to messages button, description of missed calls, records of MLPP, using multiparty calls viewing details of multiple calls, handling mute button, description of mute, using navigation button, description of network configuration data, locating on-hook dialing online help, using Personal Address Book See PAB Personal Address Book (PAB)
- Page 77 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) status line, viewing subscriptions See services, subscribing to suspicious calls, tracing switching calls Tabs, phone and feature...
- Page 78 web-based services See User Options web pages WebDialer OL-11526-01...
- Page 80 Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.;...