Troubleshooting - VTech BM3500 User Manual

Appendix

Troubleshooting

If you have dificulty with this product, please try the
suggestions below. For customer service, contact VTech
on 1 300 369 193.
My baby monitor does not work at all.
• Make sure the baby unit and the parent units are installed correctly
(pages 2 and 11).
• Make sure the parent unit battery pack is installed (pages 9 and 10)
and charged correctly (page 12). For optimum daily performance,
charge the parent unit when it is not is use.
• Make sure the power adapters are securely plugged into the power
outlet.
• Make sure the power adapter cords are plugged irmly into the baby
unit and parent unit.
• Make sure the baby unit and the parent unit are turned on.
• The parent unit may be too far away from the baby unit. Move the
parent unit closer to the baby unit (but not less than 1 metre).
• Unplug the electrical power to the baby unit and parent unit. Wait
for approximately 15 seconds, then plug it back in. Turn on the baby
unit and the parent unit. Allow up to one minute for the baby unit
and the parent unit to synchronize.
• Charge the battery in the parent unit for up to 12 hours.
• If the battery is completely depleted, it may take up to 30 minutes
to charge the parent unit before it can be used for a very short time
(page 12).
• Remove and install the battery again. If that still does not work, it
may be necessary to purchase a new battery.
• Large obstructions may impact the reception. Try to relocate the
baby unit, away from large obstructions such as walls and doors.
• Other electronic products may cause interference with your video
and audio monitor. Try installing your video and audio monitor as
far away from these electronic devices as possible: wireless routers,
radios, cellular telephones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and cordless telephones.
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