Service Policy; Customer Support - Humminbird Legend 1000 Operating Instructions Manual

Techsonic Industries Service Policy
Even though you'll probably never need to take advantage of our
incredible service policy, it's good to know that we back our products this
confidently. We do it because you deserve the best. We will make every
effort to repair your unit within three business days from the receipt of
your unit at our factory. This does not include shipping time to and from
our factory. Units received on Friday are typically shipped by the following
Wednesday, units received Monday are typically shipped by Thursday, etc.
All repair work is performed by factory-trained technicians to meet
exacting factory specifications.
Factory-serviced units go through the same rigorous testing and quality
control inspections as new production units.
After the original warranty period, a standard flat rate service charge will
be assessed for each repair (physical damage and missing parts are not
included). Any repairs made after the original warranty will be warranted
for an additional 90 days after service has been performed by our factory
technicians. You can contact our Customer Resource Center or visit our
website to verify the flat rate repair fee for your product (visit the Product
Support section):
http://www.humminbird.com
We reserve the right to deem any product unserviceable when replacement
parts are no longer available or impossible to obtain. This Service Policy is
valid in the United States only. This applies only to Humminbird products
returned to our factory in Eufaula, Alabama. This Service Policy is subject to
change without notice.
Contacting Humminbird
Contact the Humminbird Customer Resource Center in any of the following ways:
(Monday - Friday 8:00 a.m. to 4:30 p.m. Central Standard Time):
(typically we respond to your e-mail within three business days):
custserv@techsonic.com
For direct shipping, our address is:
Techsonic Industries, Inc.
Eufaula, AL 36027 USA
CUSTOMER RESOURCE CENTER
SERVICE POLICY / SERVICE PROCEDURES
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by
phone or by email, to obtain a Repair Authorization Number for your unit.
Please have your product model name and serial number available before
calling the factory. If you contact the factory by e-mail, please include
your product model name and serial number in the e-mail, and use
Request for Repair Authorization Number for your e-mail subject header.
You should include your Repair Authorization Number in all subsequent
communications about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Techsonic Industries
Customer Resource Center.
• Tag product with your customer name, street address, phone
number and your assigned Repair
• Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Techsonic Industries, Inc., using an
insured carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Techsonic Industries
Customer Resource Center.
• Included payment in the form of credit card number and expiration
date, money order or personal check. Please do not send cash.
• Tag product with your customer name, street address, phone
number and your assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Return product freight prepaid to Techsonic Industries, Inc., using an
insured carrier with delivery confirmation.
By Telephone
334-687-0503
By e-mail
Service Department
108 Maple Lane
15