Service Policy; Customer Support - Humminbird Legend 2000 Operation Manual

Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by
phone or by email, to obtain a Repair Authorization Number for your unit.
Please have your product model name and serial number available before
calling the factory. If you contact the factory by e-mail, please include your
product model name and serial number in the e-mail, and use Request
for Repair Authorization Number for your e-mail subject header. You
should include your Repair Authorization Number in all subsequent
communications about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Techsonic Industries
Customer Resource Center.
• Tag product with your customer name, street address, phone
number and your assigned Repair
• Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Techsonic Industries, Inc., using an
insured carrier with delivery confirmation.
Contacting Humminbird
Contact the Humminbird Customer Resource Center in any of the following ways:
(Monday - Friday 8:00 a.m. to 4:30 p.m. Central Standard Time):
(typically we respond to your e-mail within three business days):
custserv@techsonic.com
For direct shipping, our address is:
Techsonic Industries, Inc.
Eufaula, AL 36027 USA
CUSTOMER RESOURCE CENTER
SERVICE POLICY / SERVICE PROCEDURES
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Techsonic Industries
Customer Resource Center.
• Included payment in the form of credit card number and expiration
date, money order or personal check. Please do not send cash.
• Tag product with your customer name, street address, phone
number and your assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Return product freight prepaid to Techsonic Industries, Inc., using an
insured carrier with delivery confirmation.
By Telephone
334-687-0503
By e-mail
Service Department
108 Maple Lane
15