Service Policy - Humminbird Platinum ID 120 Operation Manual

MAINTENANCE AND WARRANTY

SERVICE POLICY

SERVICE POLICY
This Service Policy is valid in the United States only. This applies to Humminbird units
returned to our factory in Eufaula, Alabama, and is subject to change without notice.
All repair work is performed by factory-trained technicians to meet exacting factory
specifications. Factory serviced units go through the same rigorous testing and quality
control inspection as new production units.
Even though you'll probably never need to take advantage of our incredible service
guarantee, it's good to know that we back our unit this well. We do it because you
deserve the best. We will make every effort to repair your unit within three working days
from the receipt of your unit. This does not include shipping time to and from our factory.
Units received on Friday are usually shipped by Wednesday, units received Monday are
usually shipped by Thursday, etc.
We reserve the right to deem any product unserviceable when replacement parts are no
longer reasonably available or impossible to obtain.
After the original warranty period, a standard flat rate service charge will be assessed
for each repair (physical damage and missing parts are not included). Please call our
Customer Support Department to verify the service charge for your unit.
The standard service charge includes UPS or Parcel Post freight only. If charges are
not prepaid, the unit will be returned COD. If you are experiencing problems related to
bottom or depth readings please send your transducer along with your unit when
sending for repair.