Caller Confirmation Prior To Transferring; Call Screening; Call Transfer; Chaining - Toshiba Strata CIX GVPH Programming Manual

Voice processing system

Table of Contents

How Voice Processing Operates

Feature Programming

Caller Confirmation Prior to Transferring

System-wide Feature

This feature defaults to enabled (True). To disable this feature, reset the dtmf_gate parameter

to False.

When enabled, the system states, "Say yes at the tone." A verbal response completes the

transfer to a company operator and "no response" causes the system to disconnect the call.

Mailbox Feature

This feature defaults to disabled (Off).

To enable it, set the Screen Calls field (Users Menu Options Screen) to On. This enables the

user to turn this feature On or Off from the phone's dial pad. If you set the Screen Calls Lock

field to On, the user is prevented from changing the Call Screening feature in this manner,

and only the Administrator can change it.

This feature can also be set to switch automatically to Call Screening mode and back again at

a certain time/day/date, using the Auto (Scheduling) Menu.

Mailbox Feature

All voice processing call transfers are controlled by the User ID and Extension fields (Users

Menu Options screen). Entering only the destination extension results in a supervised call

transfer. Other call transfer types are implemented with Tokens.

XXXH = blind transfer to extension XXX.

Note

XXXU = release the call to extension XXX if ring tone is detected.

Mailbox Feature

Voice processing's chaining feature enables the flow of control during call processing to be

directed from one User ID to another, based on the results of dialing the Extension field

(Users Menu Groups/Chains screen).

The User ID can not be configured in Do Not Disturb mode.

Note

The three possible chaining conditions are Done, RNA and Busy.