Page 1 (For Europe Only) Copyright Copyright © 2001 by Canon, Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon, Inc.
Page 2: Using This Guide
In addition, this guide uses brackets to identify the buttons you press when performing different functions: [Stop]. This guide contains information for two Canon models. Please note that the illustrations of the fax in this guide may differ from your model. Instructions for specific models are labelled with the fax names.
Page 3: Important Safety Instructions
• Do not allow small objects (such as pins, paper clips, or staples) to fall into the fax. If something does fall into the fax, unplug it immediately and contact your local authorised Canon dealer or the Canon help line.
Page 4: Location
If you notice anything unusual (smoke, strange odours, noises) around the fax, unplug it immediately. Contact your local authorised Canon dealer or the Canon help line. • Do not allow anything to rest on the power cord, and do not place the fax where the cord will be walked on.
Page 5: Table Of Contents
Table of Contents INTRODUCTION Using this guide ............iii Customer support ............iii Important safety instructions ........iv Handling and maintenance ..............iv Location ..................... v Power supply .................... v Unpacking ..............1-2 1. SETTING UP Removing the shipping materials ............1-3 Assembling the fax .............
Page 6 Table of Contents Preparing documents ..........3-2 3. HANDLING Types of documents you can scan ............ 3-2 DOCUMENTS Problem documents ................3-2 Loading documents ........... 3-3 Problems with multipage documents ..........3-4 Adding pages to the document ............3-4 Paper requirements ............ 4-2 4.
Page 7 MACHINE Setting TOLL SAVER ................8-5 Setting TAM MONITOR ............... 8-6 (TAM MODE) Recording voice memos ..........8-7 (FAX-EB15 Deleting messages ............8-8 Playing telephone messages ........8-9 only) Remote control features ......... 8-10 Registering the password for remote control ....... 8-10 Using remote control .................
Page 8 Table of Contents Clearing jams ............10-2 10. SOLUTIONS Jams in the Automatic Document Feeder (ADF) ......10-2 Jams in the multi-purpose tray ............10-3 TO COMMON Periodic cleaning ............10-4 PROBLEMS Cleaning the exterior of the fax ............10-4 Cleaning the interior of the fax ............
Page 10: Setting Up Unpacking ................................................................... 1-2 Removing The Shipping Materials
SETTING UP Unpacking ..............1-2 Removing the shipping materials ........1 - 3 Assembling the fax ............. 1-4 Attaching components ............. 1 - 4 Making connections ........... 1-5 Connecting the handset, telephone line and external devices ... 1 - 5 Connecting the AC power cord ..........
Page 11: Unpacking
• One-touch sheet • M label (UK only) • Power cord • Documentation • Telephone line • Warranty* If any of these items are damaged or missing, notify your Canon dealer immediately. * This item is only included in some countries.
Page 12: Removing The Shipping Materials
Unpacking Removing the shipping materials ______________ Remove the shipping materials as shown below. Remove the shipping tapes from the top Remove the protective piece from the of the fax. multi-purpose tray. q, then open the Open the document tray Remove the protective sheet from the operation panel partially by gently Automatic Document Feeder (ADF).
Page 13: Assembling The Fax
Assembling the fax To see how the fax looks fully assembled, see Main components of your fax, p. 2-2. Attaching components ________________________ Your fax comes with the document tray already attached. However, if you accidentally remove the tray, reattach it by fitting the tabs on the tray into the slots on the fax.
Page 14: Making Connections
Making connections Connecting the handset, telephone line and external devices _______________________________ There are three jacks on the rear of the fax for connection of the following: • Telephone line • Handset • Extension phone (i.e. an additional telephone that you may wish to place away from the fax to answer calls from a different location) or answering machine*.
Page 15 • Due to the range of specifications, Canon cannot guarantee that all answering machines* will be compatible with your fax. • If you have connected an external device to your fax, be sure to select the correct receive mode. (see Chapter 7) •...
Page 16: Connecting The Ac Power Cord
Making connections Connecting the AC power cord ________________ Plug the fax into a 200–240 volt AC 50/60 Hz outlet. Plug the power cord connector into the Plug the other end of the power cord into rear of the fax. a properly grounded AC power outlet. There is no power switch on the fax.
Page 17: Installing The Bj Cartridge
Guidelines _____________________________________ Follow these guidelines to ensure optimum performance of your BJ cartridge. • Use only a Canon BX-20 Black BJ cartridge in your fax. • Store BJ cartridges at room temperature. • Keep BJ cartridges in their packaging until you are ready to use them. This is to prevent the BJ cartridge from drying out.
Page 18: Installing The Bj Cartridge In Your Fax
Installing the BJ cartridge Installing the BJ cartridge in your fax _________ When there is no BJ cartridge installed in your fax, PUT IN CARTRIDGE is displayed on the LCD. Follow the procedure below to install the BJ cartridge. Make sure the fax is plugged in. Open the printer cover using the printer Open the document tray.
Page 19 Raise the blue cartridge lock lever on the Remove the BJ cartridge from its cartridge holder. package, then remove the orange q and tape w. protective cap Do not touch these precision components. • Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head.
Page 20 Installing the BJ cartridge Circuit board • Do not try to manually move or stop the cartridge holder since this may damage the fax. • Do not touch the components shown or any metal parts since this may adversely affect operation of the fax and/or affect print quality.
Page 21: Loading Paper
Loading paper Selecting the right kind of paper ______________ The quality of the paper you use affects the print quality of the fax. Using paper that meets the following guidelines will ensure the best possible printing results. Paper guidelines _______________________________ •...
Page 22: Loading Paper In The Multi-Purpose Tray
Loading paper Loading paper in the multi-purpose tray _______ Follow the procedure below to load paper in the multi-purpose tray. q, then Make sure the paper thickness lever is Raise the paper rest until it stops set to m (left). move the paper guide to the left to match the size of your paper •...
Page 23: Setting The Tel Line Type
Setting the TEL LINE TYPE Your fax is factory-set to work with rotary pulse telephone lines*. If you have a tone line, you will need to change the telephone line setting. Follow the procedure below to set TEL LINE TYPE. Function Press [Function].
Page 24: Dialling Through A Switchboard (Pbx)
Dialling through a switchboard (PBX) A PBX (private branch exchange) is an on-site telephone switchboard. • If your fax is connected through a switchboard, dial an outside line access number first. Then dial the rest of the number. • If you want to dial with automatic dialling, you may have to insert a pause between the outside line number and the telephone number when you register the number for one-touch or coded speed dialling.
Page 25 Use [ 1] or [ 2] to select PBX. Press [Start/Copy] twice. ACCESS TYPE EARTH CONNECTION Use [ 1] or [ 2] to select the access line type for the switching system. PREFIX You can select EARTH CONNECTION*, PREFIX or HOOKING.
Page 26 PREPARING TO USE YOUR FAX Main components of your fax ........2-2 Fax controls — the operation panel ......2-3 Guidelines for entering numbers, letters, and symbols ..............2-5 Correcting mistakes ............2 - 7 Registering sender information ......... 2-8 Personalising your fax ............
Page 27: Main Components Of Your Fax
Main components of your fax Paper rest ADF (Automatic Document Feeder) and printer cover Document tray Paper guide Document guides Multi-purpose tray Printer cover tab Operation panel (see p. 2-3) Output tray Output tray extension Handset Paper thickness lever Cartridge holder Please note that your fax may differ from the illustration above.
Page 28: Fax Controls - The Operation Panel
Cleaning Resolution Cartridge Function See below One-touch speed dialling/ These are the buttons on the FAX-EB15 operation panel. Internet/Special function See p. 2-4 for buttons on buttons (see below) the FAX-EB10 operation panel. Hold button (see p. 2-6) This button is also used to enter a space when entering data.
Page 29 Cursor buttons (see pp. 2-6, 2-7) Receive mode button (see Chapter 7) Stop button Start/Copy button Hook button (see p. 6-6) FAX-EB15 Scroll buttons (see p. 9-2) Fast forward/Rewind (Cursor) buttons (see pp. 2-6, 2-7, 8-9) TAM button (see p. 8-3) Play button (see p.
Page 30: Guidelines For Entering Numbers, Letters, And Symbols
Guidelines for entering numbers, letters, and symbols When you come to a step that requires you to enter a name or number, see the table below to determine which numeric button to press for the character you want. Button Uppercase Letter Lowercase Letter Number Mode Mode (:A)
Page 31: Entering Letters
Switching between number and letter modes Press [:] to select uppercase letter mode (:A), lowercase letter mode (:a), or number mode (:1). (Uppercase letter mode) (Lowercase letter mode) (Number mode) Entering letters Press [ :] to switch to uppercase letter mode (:A) or lowercase letter mode (:a).
Page 32: Entering Numbers
Use [ 3] or [ 4] to move the cursor under the incorrect character. CANEN Use the numeric buttons to enter the correct character over the incorrect character. CANON PQRS WXYZ When you have finished making corrections, press [Start/Copy] to register your new entry.
Page 33: Registering Sender Information
The illustration below shows a sample document with the identifying information. 27/12 2001 10:12 FAX 123 4567 CANON CANON CANADA The page number THE SLEREXE COMPANY LIMITED SAPORS LANE•BOOLE•DORSET•BH25 8ER TELEPHONE BOOLE (945 13) 51617 – FAX 123456 Our Ref.
Page 34: Setting The Date And Time
Registering sender information Setting the date and time _____________________ Follow the procedure below to set the date and time for your fax. The date and time appear on the LCD as well as on the documents you send. Press [Function]. Function Press [Registration].
Page 35: Registering Your Fax/Telephone Number And Name
Registering your fax/telephone number and name Follow the procedure below to register your fax/telephone number and name or company name so that this information appears at the top of each document you send. Press [Function]. Function Press [Registration]. DATA REGSTRATION Registration Press [Start/Copy] twice.
Page 36 Registering sender information Press [Start/Copy]. Enter your name (up to 24 characters) using the CANON numeric buttons. (see p. 2-5) Correct errors by moving the cursor under the incorrect character using [3] or [4] and entering the PQRS WXYZ correct character.
Page 37: Registering One-Touch Speed Dialling Numbers And Names
Registering one-touch speed dialling numbers and names The quickest way to dial a fax number is to use one-touch speed dialling. This allows you to dial a number by pressing a single button. Before you can use one-touch speed dialling, you must register the receiving number with your fax.
Page 38 Wait a second for NAME to appear. NAME Press [Start/Copy]. Enter the party’s name (up to 16 characters) CANON ITALIA using the numeric buttons. (see p. 2-5) Correct errors by moving the cursor under the incorrect character using [3] or [4] and entering the...
Page 39: Registering Coded Speed Dialling Numbers And Names
Registering coded speed dialling numbers and names Use coded speed dialling to dial a fax number at the press of three buttons. A fax/telephone number can be registered under each two-digit speed dialling code (00-99) and you can register up to 100 locations, with each number containing up to 120 digits.
Page 40: Registering Group Dialling Numbers And Names
Registering group dialling numbers and names The quickest way to send a document to multiple destinations is to use group dialling. This allows you to send a document to fax numbers registered in a group by either pressing a single button, or by pressing [Coded Dial/Directory] and then entering the two-digit code under which the group is registered.
Page 41 Press [Start/Copy] twice. TELEPHONE NUMBER TEL= Enter the one-touch and/or coded speed dialling numbers you want to register in the group. To enter a destination registered for one-touch speed dialling: Press [Function], then press the one-touch speed Function 905 795 1111 dialling button(s) under which the number(s) you want to register in the group are registered.
Page 42 Registering group dialling numbers and names Enter the party’s name (up to 16 characters) using the numeric buttons. (see p. 2-5) Canon GROUP 1_ :1 Correct errors by moving the cursor under the incorrect character using [3] or [4] and entering the...
Page 43: Automatic Dialling
Automatic dialling Sending a document using one-touch speed dialling, coded speed dialling or group dialling numbers _______________________________________ To use this feature you must first register numbers for one-touch speed dialling (see pp. 2-12, 2-13), coded speed dialling (see p. 2-14) or group dialling (see pp. 2-15 to 2-17). Follow the procedure below to send a document using a one-touch speed dialling, coded speed dialling or group dialling number.
Page 44: Sending A Document Using Directory Dialling
1ST LETT OF NAME Press a numeric button to enter the first letter of the name of the party you are searching for. 01 Canon CANADA PQRS WXYZ Press [ 1] or [ 2] to display the other names and numbers registered for the button letter group.
Page 45: Special Dialling
Special dialling This section explains how to dial long-distance numbers and confirm a dial tone. Long-distance dialling When you register a long-distance number, you may have to insert a pause within or after the number. For long-distance dialling, the location and length of the pause may differ depending on the telephone system.
Page 46: Using Alternative Telephone Networks (Uk Only)
The procedures described below show you how to use your fax with the services of Cable and Wireless Communications Limited. For details on using your fax with other alternative telephone services, contact your local authorised Canon dealer or the Canon help line. Attaching the M label__________________________ If you are using an alternative long-distance service, attach the M label provided with your fax below the button shown here.
Page 47 Use [ 1] or [ 2] to select M-KEY SETTING. M-KEY SETTING Press [Start/Copy]. Use [ 1] or [ 2] to select ON. Press [Start/Copy] twice. ACCESS CODE Use [ 1] or [ 2] to select the access code. You can select 132 or 131P. 131P Press [Start/Copy] twice.
Page 48: Sending With An Alternative Telephone Network
Using alternative telephone networks (UK only) Sending with an alternative telephone network Follow the procedure below to send using a registered long-distance service. Load the document face down into the Automatic Document Feeder (ADF). DOCUMENT READY See Loading documents, p. 3-3. You can set the scanning resolution and contrast.
Page 49: Registering Speed Dialling With The M Button
Registering speed dialling with the M button _ This allows you to send documents and make telephone calls over the services provided by Cable and Wireless Communications Limited at the press of one or a few buttons. Follow the procedure below to enter your access code and ID code when you register a number for one-touch or coded speed dialling.
Page 50: Preparing Documents
HANDLING DOCUMENTS Preparing documents ..........3-2 Types of documents you can scan ........3 - 2 Problem documents ............3 - 2 Loading documents ........... 3-3 Problems with multipage documents ........3 - 4 Adding pages to the document ........... 3 - 4...
Page 51: Preparing Documents
Preparing documents Types of documents you can scan _____________ Size The fax can scan standard A4-, letter-, or legal-size documents. Thickness Each sheet of the document should be of the same thickness and between 0.06 mm and 0.13 mm thick, with a paper weight between 50 g/m and 90 g/m Scanned area The actual area scanned by the fax is shown below.
Page 52: Loading Documents
Loading documents Follow the procedure below to load documents into the Automatic Document Feeder (ADF). Open the document tray. Adjust the document guides to the width of the document. Gently insert the top of the document face down into the ADF until you hear a beep.
Page 53: Problems With Multipage Documents
Problems with multipage documents __________ If you have trouble feeding multipage documents from the Automatic Document Feeder (ADF) into the fax, remove the stack and tap it on a flat surface to even the edges. Then slant the stack so that its front edge is bevelled, and insert the stack into the ADF.
Page 54: Printable Area
HANDLING PAPER Paper requirements ............ 4-2 Printable area ..............4 - 2 Loading paper ..............4 - 2...
Page 55: Paper Requirements
Paper requirements Your fax supports A4-, letter-, and legal-size paper in portrait orientation. You can use regular copier paper, cotton bond paper, or typical letterhead. Your fax does not require special ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on the package to see if the paper has a preferred side for printing.
Page 56 MAKING COPIES Copying documents ..........5-2...
Page 57: Copying Documents
Copying documents One of the convenient features of the fax is its ability to make high quality copies. You can make up to 99 copies of one document at a time. It is recommended that the output tray is extended when making copies. If the tray does not extend easily, use your other hand to support the fax while extending the tray.
Page 58 SENDING DOCUMENTS Preparing to send a document ......... 6-2 Adjusting the quality of your documents ....... 6 - 2 Sending methods ............6 - 3 Dialling methods ............. 6 - 4 Sending documents ..........6-5 Memory sending ............. 6 - 5 Manual sending ..............
Page 59: Preparing To Send A Document
Preparing to send a document Before you send a document, see Chapter 3: HANDLING DOCUMENTS. Adjusting the quality of your documents ______ Setting the scanning resolution Resolution is a measure of the fineness or clarity of a printout. Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.
Page 60: Sending Methods
Preparing to send a document Use [ 1] or [ 2] to select SCAN CONTRAST. SCAN CONTRAST Press [Start/Copy]. STANDARD Use [ 1] or [ 2] to adjust the scanning contrast. You can select STANDARD, DARKER or DARKER LIGHTER. Press [Start/Copy]. OFFHOOK ALARM Press [Stop].
Page 61: Dialling Methods
Dialling methods ______________________________ There are several methods of dialling the receiving party’s number, depending on how your fax is set up. Regular dialling Dial a fax number using the numeric buttons. Remember that when using regular dialling, you must press [Start/Copy] after entering the number. One-touch speed dialling (see p.
Page 62: Sending Documents
This means you do not have to wait for the fax to finish sending before you can retrieve your original document. You can send up to 20* A4-size pages at a time with memory sending (based on the Canon FAX Standard Chart No.1, standard resolution).
Page 63: Manual Sending
Manual sending ________________________________ If you would like to first speak with the person you are sending the document to, use manual sending. You need to connect the handset (included with your fax) or an optional extension phone to the fax for manual sending. Follow the procedure below to send a document using manual sending.
Page 64: Messages Displayed During Sending
The receiving party’s phone is ringing. CALLING After a few moments the LCD begins changing every second. TX/RX NO. 0003 ⇓ Receiving party’s name CANON INC. (For some models, the receiving party’s name may not be displayed.) ⇓ Receiving party’s number 7893456 ⇓ ECM TX P.002...
Page 65: Cancelling Sending
Cancelling sending Follow one of the procedures below to stop sending a document before transmission is completed. Cancelling memory sending Press [Stop]. CANCEL? AYES #NO The fax asks you to confirm that you want to cancel sending. YES=(A) NO=(#) Press [ :] to cancel sending. •...
Page 66: Redialling When The Line Is Busy
Redialling when the line is busy There are two methods of redialling: manual redialling and automatic redialling. This section explains these two methods. Manual redialling ______________________________ Press [Redial/Pause] to dial the last number you dialled with the numeric buttons. (This starts redialling regardless of whether automatic redialling is enabled.) Cancelling manual redialling To cancel manual redialling, press [Stop].
Page 67: Cancelling Automatic Redialling
Cancelling automatic redialling Automatic redialling cannot be cancelled with the [Stop] button while the fax is waiting to redial. Follow the procedure below to cancel automatic redialling. Wait until the fax begins redialling. DIALLING Press [Stop]. The fax asks you to confirm that you want to cancel CANCEL? AYES #NO automatic redialling.
Page 68 Redialling when the line is busy Use [ 1] or [ 2] to select TX SETTINGS. TX SETTINGS Press [Start/Copy]. ECM TX Use [ 1] or [ 2] to select AUTO REDIAL. AUTO REDIAL Press [Start/Copy]. • To disable automatic redialling, use [1] or [2] to select OFF, then press [Start/Copy].
Page 69: Delayed Sending
Delayed sending Your fax can send documents automatically at a preset time. This allows you to take advantage of lower late night long-distance rates offered by some telephone companies. It is possible to set the fax to send transmissions at 30 different preset times. See Sending a document to more than one location for details, p.
Page 70: Sending Other Documents While The Fax Is Set For Delayed Sending
Delayed sending Press [Start/Copy]. DELAYED TX The fax scans the document into memory. TX/RX NO. 0005 SCANNING P.001 When the set time comes, the fax dials and sends the document. Sending other documents while the fax is set for delayed sending ____________________________ You can send, receive, and copy other documents even when the fax is set for sending at a preset time.
Page 71 Use [ 1] or [ 2] to select the file you want to delete. TX/RX NO. 0005 Use [3] or [4] to display the telephone number and the time for which delayed sending has been set. Press [Start/Copy]. OK TO DELETE? YES=(A) NO=(#) Press [ :] to delete the file.
Page 72: Sequential Broadcasting
You can also include one location using regular dialling. Remember that when using regular dialling, you must press [Start/Copy] after entering the number. You can send up to 50 A4-size pages (based on the Canon FAX Standard Chart No.1, standard resolution).
Page 73: Documents Stored In Memory
Documents stored in memory Printing a list of documents in memory _______ Your fax can print a list of documents stored in memory, along with the transaction number (TX/RX NO.) of each document. Once you know the transaction number of a document in memory, you can print it or delete it.
Page 74: Deleting A Document From Memory
Documents stored in memory Press [ :] to print the first page only, or press [#] to print all pages of the document. The fax prints the document. To continue printing other documents in memory, repeat the procedure from step 4. To finish, press [Stop].
Page 75 Press [Start/Copy]. OK TO DELETE? The fax asks you to confirm that you want to delete the document. YES=(A) NO=(#) Press [ :] to delete the document. ERASING END If you change your mind and want to keep the document in memory, press [#]. To continue deleting other documents in memory, repeat the procedure from step 4.
Page 76 RECEIVING DOCUMENTS Different ways to receive a document ....7-2 Receiving documents automatically: FAX ONLY MODE .... 7 - 3 Receiving both documents and telephone calls automatically: Fax/Tel mode ............7 - 5 Receiving documents manually: MANUAL MODE ....7 - 8 Receiving documents with an answering machine: ANS.MACHINE MODE (FAX-EB10 only) ......
Page 77: Different Ways To Receive A Document
Different ways to receive a document Your fax provides you with several modes for receiving documents. To determine which mode best suits your requirements, see the table below. Receive Mode Main Use Operation Requirements Details FAX ONLY MODE Answers all calls as fax Separate telephone line p.
Page 78: Receiving Documents Automatically: Fax Only Mode
Different ways to receive a document Receiving documents automatically: FAX ONLY MODE __________________________________________ If you have a separate telephone line for your fax, set FAX ONLY MODE for the fax to answer all calls as fax calls. Setting FAX ONLY MODE (FAX-EB10 only) Your fax is factory-set to FAX ONLY MODE.
Page 79 Use [ 1] or [ 2] to select FAX ONLY MODE. FAX ONLY MODE Press [Start/Copy]. INCOMING RING Press [Stop]. Setting ends and the fax returns to standby mode. 15:00 FaxOnly Check that FaxOnly is displayed on the LCD. If FaxOnly is not displayed, repeat this procedure 15:00 FaxOnly from step 1.
Page 80: Receiving Both Documents And Telephone Calls Automatically: Fax/Tel Mode
Different ways to receive a document Receiving both documents and telephone calls automatically: Fax/Tel mode ___________________ Set this mode if you want your fax to automatically switch between voice and fax calls. For this mode, you need to connect the handset, or an optional extension phone to your fax. (see pp.
Page 81 What happens when Fax/Tel mode is selected Type of call Telephone Sending document Sending document manually automatically Telephone charges The fax answers without ringing. begin for the caller. The fax listens for the fax tone. (For 8 sec.) RING START TIME The fax tone The document is (Factory default...
Page 82 Different ways to receive a document Follow the procedure below to set the Fax/Tel mode options. Follow steps 1 to 5 on page 7-5. RING START TIME Press [Start/Copy]. 8SEC Use the numeric buttons to enter the time the fax waits before ringing when it receives a call. 9SEC •...
Page 83: Receiving Documents Manually: Manual Mode
Follow the procedures below to set the receive mode to MANUAL MODE. Press [Receive Mode] to select MANUAL MODE. MANUAL MODE 15:00 Manual Setting MANUAL MODE (FAX-EB15 only) Follow steps 1 to 4 on page 7-5. FAX ONLY MODE Use [ 1] or [ 2] to select MANUAL MODE. MANUAL MODE Press [Start/Copy].
Page 84 Different ways to receive a document Receiving a document manually Follow the procedure below to receive a document manually. Check that Manual is displayed on the LCD. (see p. 7-8) 15:00 Manual Check that the handset or an optional extension phone is connected to the fax.
Page 85: Receiving Documents With An Answering Machine: Ans.machine Mode (Fax-Eb10 Only)
Receiving documents with an answering machine: ANS.MACHINE MODE (FAX-EB10 only) _______________________________ Connecting an answering machine to your fax allows you to receive documents and telephone messages while you are out. In ANS.MACHINE MODE, your fax allows the answering machine to answer incoming calls, then listens for the fax tone and automatically receives the document if it detects this tone.
Page 86: Other Features
• If the memory becomes full, you will not be able to receive the remaining pages. Contact the sending party and ask them to resend the remainder of the document. * Based on Canon FAX Standard Chart No. 1, standard mode. 7-11...
Page 87: Polling To Receive Documents
TX/RX NO. 0047 If the other party is using a Canon fax machine which has the Polling ID function, ask them to set the Polling ID of their fax machine to 255 (11111111 binary number). For details on the Polling ID, see the other party’s fax machine manual. In all other cases the Polling ID is not a concern.
Page 88: Cancelling Receiving
Cancelling receiving Follow the procedure below if you want to stop receiving a document before reception is completed. Press [Stop]. CANCEL? AYES #NO The fax asks you to confirm that you want to cancel receiving. YES=(A) NO=(#) Press [ :] to cancel receiving. TX/RX CANCELLED •...
Page 89: Telstra Faxstream Duet (Australia Only)
™ Telstra FaxStream Duet (Australia only) Telstra offers the FaxStream Duet capability. If you subscribe to this service, your line is assigned ™ two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your fax recognises and automatically handles as a fax call.
Page 90: Operation For Network Switch System
™ Telstra FaxStream Duet (Australia only) Operation for network switch system _________ The procedures for using the network switch system are almost the same as when using the fax over a normal telephone line. When you receive calls, however, the fax will respond slightly differently as described below.
Page 91: Telecom Faxability (New Zealand Only)
Telecom FaxAbility (New Zealand only) Telecom N.Z. offers the FaxAbility capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your fax recognises and automatically handles as a fax call.
Page 92: Operation For Network Switch System
Telecom FaxAbility (New Zealand only) Operation for network switch system _________ The procedures for using the network switch system are almost the same as when using the fax over a normal telephone line. When you receive calls, however, the fax will respond slightly differently as described below.
Page 93 7-18...
Page 94: Using The Built-In Answering
USING THE BUILT-IN ANSWERING MACHINE (TAM MODE) (FAX-EB15 only) Recording the outgoing message ......8-2 Types of messages that can be recorded ......8 - 2 Recording the outgoing message ........8 - 2 Setting TAM MODE ........... 8-3 Setting the recording time for a telephone message ....
Page 95: Recording The Outgoing Message
Recording the outgoing message Before you use TAM MODE, you must record an outgoing message. Use the microphone on the operation panel to record your outgoing message. Only one outgoing message, no longer than 20 seconds, can be recorded. You could record an outgoing message similar to the following: “Hello. I can’t answer the phone right now, but please leave your name and a message after the beep.”...
Page 96: Setting Tam Mode
Setting TAM MODE Setting TAM MODE allows you to receive telephone messages and fax transmissions while the fax is unattended. When you cancel TAM MODE, any new telephone messages will be played automatically. Follow the procedure below to set TAM MODE. Press [TAM] to set TAM MODE.
Page 97: Setting The Recording Time For A Telephone Message
Setting the recording time for a telephone message__________________________________________ You can set the recording time for each telephone message. Follow the procedure below to set the recording time for each telephone message. Press [Function]. Function Press [Registration]. DATA REGSTRATION Registration Press [Start/Copy]. USER SETTINGS Use [ 1] or [ 2] to select TAM SETTINGS.
Page 98: Setting Toll Saver
Setting TAM MODE Setting TOLL SAVER_____________________________ Setting TOLL SAVER allows you to check whether you have any new messages when you call from a remote location. Follow the procedure below to set TOLL SAVER. Press [Function]. Function Press [Registration]. DATA REGSTRATION Registration Press [Start/Copy].
Page 99: Setting Tam Monitor
Setting TAM MONITOR ________________________ TAM MONITOR allows you to screen all incoming calls. Follow the procedure below to set TAM MONITOR. Press [Function]. Function Press [Registration]. DATA REGSTRATION Registration Press [Start/Copy]. USER SETTINGS Use [ 1] or [ 2] to select TAM SETTINGS. TAM SETTINGS Press [Start/Copy].
Page 100: Recording Voice Memos
Recording voice memos Use this feature when you are going out and want to leave a message for another member of the family. Use the microphone on the operation panel to record your voice memo. Only one voice memo, 30, 60, or 120 seconds*, can be recorded. If you record a new voice memo when there is already a voice memo recorded, the old voice memo will be deleted.
Page 101: Deleting Messages
Deleting messages Follow the procedure below to delete the alternative outgoing message, a voice memo, the fax/tel message or forwarding message. Use [ 1] or [ 2] to select the type of message you FAXTEL MESSAGE want to delete. Press [Delete]. ERASE MESSAGE? The fax asks you to confirm that you want to delete the message.
Page 102: Playing Telephone Messages
Playing telephone messages Telephone messages will be played back in order from the oldest message recorded. If a voice memo has been recorded, it will be played back first. Follow the procedure below to play back your telephone messages. Press [Play]. PLAYBACK...
Page 103: Remote Control Features
Remote control features Use these features when you call home to play back any messages you may have received. You can also use the remote control features to set TAM MODE. You must register a four-digit PIN as your password before you can use these features. (see below) Registering the password for remote control___ Follow the procedure below to set your password.
Page 104: Using Remote Control
Remote control features Using remote control____________________________ Call home. The outgoing message will be played. Press [#] while the outgoing message is playing. Enter your password when you hear the beeps indicating that you should enter your password. When your password is accepted, you will hear a confirmation tone (a short series of beeps).
Page 105 List of remote control commands Command Sub-command* Description Play ICM Repeat Skip Stop playback Delete Delete all ICM Record voice memo End recording Play voice memo Repeat Stop playback Delete voice memo Record outgoing message End recording Record alternative outgoing message End recording Record forwarding message End recording...
Page 106: Forwarding Telephone Messages
Forwarding telephone messages This feature allows you to automatically forward telephone messages, recorded when the fax is set to TAM MODE, to a registered forwarding number. You can use remote control to access the forwarding number and listen to your telephone messages. •...
Page 107: Setting The Number Of Redial Times
Press [Start/Copy]. TEL= Use the numeric buttons to enter the forwarding number. TEL= 1234 • A maximum of 40 digits can be entered. • Correct errors by pressing [Clear] and re-entering the number. • Press [3] to delete the rightmost digit. Press [Start/Copy].
Page 108: Setting Pin Entry
Forwarding telephone messages Press [Start/Copy] twice. REDIAL INTERVAL 2MIN. Use the numeric buttons to enter the redial interval. 5MIN. The redial interval can be set between 1 and 99 minutes*. Press [Start/Copy]. PIN ENTRY Press [Stop]. Setting ends and the fax returns to standby mode. Setting PIN ENTRY ____________________________ Follow the procedure below to set PIN ENTRY.
Page 109: When A Forwarded Call Is Received
When a forwarded call is received When FWD SETTINGS is set to ON, telephone messages recorded when the fax is set to TAM MODE will be automatically forwarded to a registered forwarding number. Follow the procedure below to access your telephone messages. A call is received at the forwarding number.
Page 110 SETTINGS AND ACTIVITY REPORTS Selecting a menu ............9-2 Activity reports ............9-8 How to print a report ............9 -8 Activity report ..............9 -9 One-touch speed dialling list ........... 9 -1 0 Coded speed dialling list ..........9 -1 0 Group dialling list ............
Page 111: Selecting A Menu
Setting ends and the fax returns to standby mode. • If at any stage you want to return to standby mode, press [Stop]. • If you pause for more than 60 seconds while accessing a menu, the fax will automatically return to standby mode. * FAX-EB15 only...
Page 112: User Settings
Selecting a menu USER SETTINGS For details on accessing the settings below, see p. 9-2. Name Description Settings Set the date and ti m e ( 2 4-hour cl o ck) usi n g the numeri c buttons. – DATE & TIME Enter your fax number using the numeric buttons.
Page 113: Settings
REPORT SETTINGS For details on accessing the settings below, see p. 9-2. Name Description Settings TX REPORT Enable/disable automatic printing of the transmission report. OUTPUT NO/ OUTPUT YES: Set the fax to print an activity report every PRINT ERROR ONLY ti m e you send a document.
Page 114: Printer Settings
Enable/disable economy printing (ink saving feature). ON/ OFF (Factory settings are shown in bold type.) NET SWITCH is only available in Australia and New Zealand. ** MANUAL MODE only appears on the FAX-EB15. ***Up to 5 times in New Zealand.
Page 115: System Settings
SYSTEM SETTINGS For details on accessing the settings below, see p. 9-2. Name Description Settings Restrict sending with a password. – UN/LOCK PHONE Set a four-digit password to restrict access to the LOCK 0000 t o 9999 PASSWORD PHONE setting below. Restrict sending.
Page 116 Selecting a menu TAM SETTINGS (FAX-EB15 only) For details on accessing the settings below, see p. 9-2. Name Description Settings Set the maximum recording time for each recorded message. 0 seconds/ 30 seconds / MESSAGE LENGTH 60 seconds/120 seconds Set a four-digit PIN so that you can access the fax from...
Page 117: Activity Reports
Activity reports Your fax keeps track of most of its sending and receiving operations. These operations can be printed out in the form of activity reports that can help you check the dates and times of fax transmissions and whether or not each transaction was successful. How to print a report __________________________ Depending on the type of report, you can have the fax print the report automatically, or you can print it directly.
Page 118: Activity Report
*************************** ACTIVITY REPORT *************************** ST. TIME CONNECTION MODE PGS. RESULT A 27/12 13:43 905 795 1111 Canon CANADA 5001 AUTO RX 1 OK 00’33 A 27/12 13:45 905 795 1111 Canon CANADA 5002 AUTO RX 1 OK 00’24 A 27/12 13:51...
Page 119: One-Touch Speed Dialling List
Canon DEUTSCH. [ A 02] 1 49 39 25 25 Canon FRANCE [ A 32] 81 773 3173 Canon UK [ A 21] Canon GROUP 1 01] 905 795 1111 Canon CANADA [ A 03] 516p488 6700 Canon U.S.A. 9-10...
Page 120: User's Data List
DOC. MEMORY LIST **************************** TX/RX NO MODE CONNECTION PGS. SET TIME ST. TIME 0046 TRANSMIT [ A 01] Canon TOKYO 27/12 23:24 0047 TRANSMIT 04] Canon ITALIA 27/12 23:26 0048 B’CAST 01] Canon CANADA 27/12 23:38 [ A 02] Canon FRANCE...
Page 121: Tx (Transmission) Report
27/12 2001 14:59 FAX 123 4567 CANON ********************* TX REPORT ********************* TRANSMISSION OK TX/RX NO 0003 CONNECTION 1 432 2060 CONNECTION ID Canon OPTICS ST. TIME 12/27 14:59 USAGE T 00’00 27/12 2001 14:59 FAX 123 4567 CANON PGS. SENT RESULT #018 BUSY/NO SIGNAL...
Page 122: Rx (Reception) Report
27/12 2001 14:59 FAX 123 4567 CANON ********************* RX REPORT ********************* RECEPTION OK TX/RX NO 5004 CONNECTION 905 795 1111 Canon CANADA ST. TIME 27/12 14:59 USAGE T 01’59 PGS. RESULT OK: Reception successful NG: Some or no pages received...
Page 123: Restricting Use Of The Fax
Restricting use of the fax Use the lock feature of the fax to prevent unauthorised use of the fax. To restrict access to the LOCK PHONE setting, you need to register a password. Set the password and LOCK PHONE setting as explained below. Locking the fax ________________________________ Follow the procedure below to restrict use of the fax.
Page 124: Changing The Access Password
Restricting use of the fax Use [ 1] or [ 2] to select ON. Press [Start/Copy]. Press [Stop]. Setting ends and the fax returns to standby mode. Changing the access password ________________ Follow the procedure below to change the access password. Follow steps 1 to 3 on p.
Page 125: Cancelling The Restriction Setting
Cancelling the restriction setting ______________ Follw the procedure below to cancel the restriction setting. Follow steps 1 to 3 on p. 9-14. UN/LOCK PHONE Press [Start/Copy]. PASSWORD PASSWORD appears on the LCD. Enter the current four-digit access password PASSWORD using the numeric buttons. The password is not displayed as you enter it.
Page 126 SOLUTIONS TO COMMON PROBLEMS Clearing jams ............10-2 Jams in the Automatic Document Feeder (ADF) ....1 0 - 2 Jams in the multi-purpose tray ......... 1 0 - 3 Periodic cleaning ............10-4 Cleaning the exterior of the fax ........
Page 127: Clearing Jams
• If a multipage document is loaded, remove the locks into place, or the fax will not function entire document from the ADF. properly. If the paper does not pull out easily, do not force it. Contact your local authorised Canon dealer or the Canon help line. 10-2...
Page 128: Jams In The Multi-Purpose Tray
Clearing jams Jams in the multi-purpose tray ________________ If paper jams in the multi-purpose tray, CLEAR PAPER JAM is displayed on the LCD. Follow the procedure below to clear the jam. You do not need to unplug the fax when clearing paper jams. Close the document tray if necessary.
Page 129: Cleaning The Exterior Of The Fax
Periodic cleaning Your fax requires little periodic maintenance. This section describes the necessary cleaning procedures for the fax. Please note the following before cleaning: • Be sure to disconnect the power cord before cleaning the fax. Since documents in memory are erased when the power is disconnected, print any documents stored in memory before disconnecting the power cord.
Page 130: Cleaning The Scanner Components
Periodic cleaning Use a clean, soft, dry, lint-free cloth to When you are finished, close the printer remove any ink or paper debris from the cover. interior of the fax (shaded area), especially around the platen. Close the document tray. Reconnect the power cord.
Page 131 • If the scanner components are dirty, the documents you send or copy will also be dirty. • Be sure to use a soft cloth to avoid scratching the components. Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the components or generate static charges.
Page 132: Testing And Cleaning The Bj Cartridge Print Head
Periodic cleaning Testing and cleaning the BJ cartridge print head ___________________________________________ The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper. To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your fax is equipped with a print head cleaning function that does this.
Page 133: Replacing The Bj Cartridge
Cleaning the BJ cartridge print head If your printouts become faint or streaked, or if their quality otherwise deteriorates, print the nozzle check pattern to see if the print head nozzles are operating properly (see p. 10-7). If the pattern is broken or missing, clean the BJ cartridge print head.
Page 134 Periodic cleaning Open the printer cover using the printer Press [Cartridge]. cover tab. (see p. 2-2) Cartridge • Do not try to manually move or stop the Circuit board cartridge holder since this may damage the fax. • Do not touch the components shown or any metal parts since this may adversely affect operation of the fax and/or affect print quality.
Page 135 With the label facing outwards, insert Press [Cartridge]. the BJ cartridge into the cartridge holder. Lower the blue cartridge lock lever until it locks into position. Cartridge The cartridge holder moves to its home position on the right side of the fax and begins cleaning the BJ cartridge print head.
Page 136: Troubleshooting
Troubleshooting Paper feeding problems _______________________ Paper does not load. The multi-purpose tray may contain too many sheets. • Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P). (see p. 1-12) Paper may not be loaded correctly. •...
Page 137: Faxing Problems
Faxing problems _______________________________ Sending problems You cannot send a document. The fax may have overheated. • Unplug the fax and let it cool for several minutes. Then plug it back in and try sending again. The fax may not be set for the type of telephone line in use (pulse/tone). •...
Page 138: Receiving Problems
Troubleshooting Cannot send using Error Correction Mode (ECM). The receiving party’s fax machine may not support ECM. • If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disabled. •...
Page 139 The fax does not switch automatically between telephone and fax reception. The fax may not be set to switch automatically between telephone and fax reception. • For the fax to switch automatically, the receive mode must be set to FAX/TEL AUTO SW (Fax/ Tel mode) or ANS.MACHINE MODE* (see Chapter 7).
Page 140 Troubleshooting Faxes do not print. The BJ cartridge may not be installed properly. • Make sure the BJ cartridge is installed properly. (see p. 1-9) • Be sure to remove the orange protective tape from the BJ cartridge before you install it. (see p.
Page 141: Copying Problems
Copying problems _____________________________ The fax will not make a copy. The BJ cartridge may need to be replaced. • Determine if the problem is with the BJ cartridge and replace if necessary. (see p. 10-8) The document may not have been loaded correctly into the Automatic Document Feeder (ADF).
Page 142: Print Quality Problems
Troubleshooting Print quality problems _________________________ The print quality is not what you expect; print is not clear, is splashed, has missing dots or white streaks. The paper you are using may not be supported by the fax. • Make sure you are using the recommended paper. (see p. 4-2) You may be printing on the wrong side of the paper.
Page 143: Lcd Messages
LCD messages The following messages are displayed on the LCD when the fax is performing a function or encounters an error. The error code appears in the activity report. (see p. 9-9) Message Error Code Cause Action AUTO REDIAL — The fax is waiting to Wait for the fax to redial the receiving...
Page 144 LCD messages Message Error Code Cause Action CARTRIDGE JAMMED — The cartridge holder Clear the paper jam or cannot move. This is whatever is obstructing normally due to a the cartridge holder and paper jam. then press [Stop] and start again. Do not attempt to move the cartridge holder manually.
Page 145 ##343 The waste ink tank Contact your local (which holds the ink authorised Canon dealer used for print head or the Canon help line to cleaning) may be full. have the waste ink tank replaced immediately. CLEAR PAPER JAM —...
Page 146 LCD messages Message Error Code Cause Action LOAD PAPER — The multi-purpose Load paper in the multi- tray is empty. purpose tray (see p. 1-13). Make sure the stack does not exceed the paper limit mark (P). Then press [Stop] and start again. MEMORY FULL #037 The fax’s memory is...
Page 147 Message Error Code Cause Action NOT AVAILABLE #025 In manual sending, Use regular dialling, or you entered a speed enter a one-touch speed dialling number dialling button or coded under which a group speed dialling code that is registered. only has one fax/ telephone number registered.
Page 148: In Case Of A Power Failure
DELAYED TX 03] Canon EUROPA 1 27/12 15:58 17:20 0023 B’CAST 01] Canon CANADA 3 27/12 16:03 05] Canon OPTICS [ A 32] Canon UK 0024 TRANSMIT 1 27/12 16:08 5009 MEMORY RX 03] Canon EUROPA 1 27/12 16:20 –––––...
Page 149: Specifications
Approx. 5.8 kg Specifications are subject to change without notice. Based on the Canon FAX Standard Chart No.1, Standard mode. ** If you have not set up the Internet feature, registration for 8 numbers. ***If you have not set up the Internet feature, registration for 107 numbers.
Page 150: Index
2-4, 8-9 Coded dial/Directory button adding pages in 3-4 FAX-EB10 2-4 2-3, 2-15, 2-19 jams in 10-2 FAX-EB15 2-4 Coded speed dialling loading documents in 3-3 numeric 2-3, 2-5 description 2-14 ALARM VOLUME setting one-touch speed dialling 2-3...
Page 151 FAX-EB10 1-5, 1-6, 2-4, Deleting machine 7-10 7-3, 7-10 all telephone messages 8-9 requirements for scanning FAX-EB15 2-3, 2-4, 7-3, 9-2 document from memory Fax network, setting 7-14, 6-17, 6-18 scanned area 3-2 7-16 message 8-8...
Page 152 Index FORWARDING MSG Internet button 2-3, 2-12 (See Main unit 1-2 deleting 8-8 also the separate Internet MAN/AUTO SWITCH setting description 8-2 Fax Manual) Forwarding number, setting 8-13, 8-14 MANUAL MODE Forwarding telephone description 7-2, 7-8 messages 8-13 to 8-15 Jack receiving in 7-8, 7-9 t (extension phone) 1-6...
Page 153 Play button 2-4, 8-9 for 2-12, 2-13 Playing telephone messages sending a document using Microphone (FAX-EB15 only) 2-18 Polling button 2-3, 7-12 One-touch speed dialling list MID PAUSE SET setting 9-4 Power cord 1-2, 1-7...
Page 154 Index paper feeding 10-11 manual 6-9 RX (Reception) REPORT print quality 10-17 REDUCE DIMENSION setting description 9-13 receiving 10-13 to 10-15 setting 9-4 receiving in memory when Registering RX SETTINGS 7-11 access type 1-15, 1-16 menu 9-2 sending 10-12, 10-13 alternative telephone network menu list 9-5 telephone 10-16...
Page 155 Index Setting date and time 2-9 TELEPHONE # MARK Setting forwarding number setting 9-3 8-13, 8-14 Telephone line 1-2 UN/LOCK PHONE setting Setting PIN ENTRY 8-15 connecting 1-5, 1-6 Setting TAM MODE setting type 1-14 UNIT NAME setting 9-3 8-3 to 8-6 Telephone message UNIT TELEPHONE # setting Shipping materials, removing...

This manual is also suitable for:

Eb10 Fax-eb15 Fax-eb10

Canon EB15 User Manual

Using this Guide

Customer Support

Important Safety Instructions

Unpacking

Assembling the Fax

Making Connections

Installing the BJ Cartridge

Loading Paper

Setting the TEL LINE TYPE

Dialling through a Switchboard (PBX)

Main Components of Your Fax

Fax Controls - the Operation Panel

Guidelines for Entering Numbers, Letters, and Symbols

Registering Sender Information

Registering One-Touch Speed Dialling Numbers and Names

Registering Coded Speed Dialling Numbers and Names

Registering Group Dialling Numbers and Names

Automatic Dialling

Special Dialling

Using Alternative Telephone Networks (UK Only)

Preparing Documents

Loading Documents

Paper Requirements

Copying Documents

Preparing to Send a Document

Sending Documents

Cancelling Sending

Redialling When the Line Is Busy

Delayed Sending

Sequential Broadcasting

Documents Stored in Memory

Different Ways to Receive a Document

Other Features

Cancelling Receiving

Telstra Faxstream Duet (Australia Only)

Telecom Faxability (New Zealand Only)

Using the Built-In Answering

Recording the Outgoing Message

Setting TAM MODE

Recording Voice Memos

Deleting Messages

Playing Telephone Messages

Remote Control Features

Forwarding Telephone Messages

When a Forwarded Call Is Received

Selecting a Menu

Settings

Activity Reports

Restricting Use of the Fax

Clearing Jams

Periodic Cleaning

Troubleshooting

LCD Messages

In Case of a Power Failure

Specifications

Index

Quick Links

Related Manuals for Canon EB15

Summary of Contents for Canon EB15