IBM C400 User Manual page 72

How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact IBM or
your reseller to obtain warranty service. If you do not register the Machine with IBM, you
may be required to present proof of purchase as evidence of your entitlement to warranty
service.
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination and resolution
procedures that IBM specifies. An initial diagnosis of your problem can be made either by a
technician over the telephone or electronically by access to an IBM website. The type of
warranty service applicable to your Machine is specified in Part 3 - Warranty Information.
You are responsible for downloading and installing designated Machine Code (microcode,
basic input/output system code (called "BIOS"), utility programs, device drivers, and
diagnostics delivered with an IBM Machine ) and other software updates from an IBM
Internet Web site or from other electronic media, and following the instructions that IBM
provides. If your problem can be resolved with a Customer Replaceable Unit ("CRU") (e.g.,
keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you
to install. If the Machine does not function as warranted during the warranty period and your
problem cannot be resolved over the telephone or electronically, through your application of
Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM
to provide warranty service, will either, at its discretion, 1) repair it to make it function as
warranted, or 2) replace it with one that is at least functionally equivalent. If IBM is unable to
do either, you may return the Machine to your place of purchase and your money will be
refunded. IBM or your reseller will also manage and install selected engineering changes that
apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item IBM or your
reseller replaces becomes its property and the replacement becomes yours. You represent that
all removed items are genuine and unaltered. The replacement may not be new, but will be in
good working order and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features,
parts, options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its
2. obtain authorization from the owner to have IBM or your reseller service a Machine that
3. where applicable, before service is provided:
4. (a) ensure all information about identified or identifiable individuals (Personal Data) is
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IBM C400 PROJECTOR: User's Guide
exchange;
you do not own; and
a. follow the service request procedures that IBM or your reseller provides;
b. backup or secure all programs, data, and funds contained in the Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to
permit IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine's location.
deleted from the Machine (to the extent technically possible), (b) allow IBM, your reseller
or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your
reseller considers necessary to fulfill its obligations under this Statement of Limited
Warranty (which may include shipping the Machine for such processing to other IBM
service locations around the world), and (c) ensure that such processing complies with any
laws applicable to such Personal Data.