NCR RealScan 7883 Installation And Owner's Manual
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NCR RealScan 7883 Installation And Owner's Manual

NCR RealScan 7883 Installation And Owner's Manual

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RealScan 7883
Installation and Owner
Guide
12623
497-0424789
Release I
August 2007
Information Products
RSD-Atlanta

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Summary of Contents for NCR RealScan 7883

  • Page 1 RealScan 7883 Installation and Owner Guide 12623 497-0424789 Release I August 2007 Information Products RSD-Atlanta...
  • Page 2 NCR RealScan 7883 Installation and Owner Guide The program products described in this book are licensed products of NCR Corporation. It is the policy of NCR to improve products as new technology, components, software, and firmware become available. Therefore, NCR reserves the right to change specifications without prior notice.

  • Page 3: Table Of Contents

    NCR RealScan 7883 Mountings ....................7 Installation Instructions ......................8 Step 1 - Installing Power Supply and Interface Cables............9 Connecting the Cables to an NCR RealScan 7883 ............9 Auxiliary RS-232 Port ....................12 Special Installations ..................... 13 Step 2 - Setting Program Parameters and Verifying Host Connection.......16 Turning on the RealScan 7883..................
  • Page 4 NCR RealScan 7883 Installation and Owner Guide ® Calibrating the METTLER TOLEDO Scale.............. 48 Sensormatic Deactivation Indicators ................50 Sensormatic Programmable Functions................. 50 Troubleshooting......................51 Programming Worksheets......................53 ASCII Code Chart ........................61 Regulatory Information ......................62 Federal Communications Commission (FCC) Radio Frequency Interference Statement .............................

  • Page 5: Revision Record

    NCR RealScan 7883 Installation and Owner Guide Revision Record Date Pages Issue Remarks 02-02 First printing. 07-02 Updated to match latest units. 09-02 Added USB Interface. Updated to match latest units. 10-02 59-72 Added Programming Tags. 09-03 Added 7883-1200 information.

  • Page 6: Obtaining Additional Information

    • Technical assistance in the United States: 1-800-262-7782 • Technical assistance in other countries: call your local NCR office • To order parts: 1-800-438-7830 Note: If you find any defective parts during installation of a new scanner, contact the Customer Satisfaction Hotline at one of the following.

  • Page 7: Ncr Realscan 7883 Mountings

    NCR RealScan 7883 Mountings The NCR RealScan 7883 Scanner is a small, compact laser scanner available in two models. The RealScan 7883 has many of the same features found in larger scanners. The RealScan 7883 can be mounted horizontally in a checkstand or vertically above the checkstand.

  • Page 8: Installation Instructions

    Installation Instructions When installing a RealScan 7883, it is recommended that you first mount the Power Supply and run all the cables. After connecting the unit to the host terminal, make any necessary programming changes and scan some good tags to verify that the scanner is communicating with the host terminal.

  • Page 9: Step 1 - Installing Power Supply And Interface Cables

    Connecting the Cables to an NCR RealScan 7883 The NCR RealScan 7883 is powered through an external Power Supply. An interface cable connects the RealScan 7883 to the host terminal. Two RS-232 peripheral ports are provided for connecting other devices such as an NCR 7837 Hand- Held Scanner.

  • Page 10: Usb Interface Connection

    7883-1000 USB Interface Connection Connecting a RealScan 7883-1000 Scanner to a USB port on a host terminal requires a special cable. One end of the Dongle Adapter Cable connects to the host terminal. The other end has an Interface Box that contains a printed circuit board with all the necessary circuitry.
  • Page 11 7 to 8 20001 7883-1200 or 1694/5 USB Interface Connection Connecting a RealScan 7883-1200 or 1694/5 Scanner to a USB port on a host terminal requires a USB cable. No additional hardware is required. There are two cables available. 497-0424789...

  • Page 12: Auxiliary Rs-232 Port

    The NCR RealScan 7883 includes two Auxiliary RS-232 Peripheral Ports. The purpose of this feature is to permit other peripheral devices to connect to the host terminal through the RealScan 7883. This eliminates the need of the host terminal having additional RS-232 ports.

  • Page 13: Special Installations

    Special Installations RS-232 Peripherals The RealScan 7883 includes two auxiliary RS-232 ports. This permits other peripheral devices to connect to the host terminal through the RealScan 7883, eliminating the need of the host terminal having additional RS-232 ports. Programming of the ports is required. The various sequences and the action taken is given below for handheld scanners.

  • Page 14: Programming The Realscan 7892

    NCR RealScan 7883 Installation and Owner Guide Programming the RealScan 7892 Set the RealScan 7892 communication parameters to match the requirements of the RealScan 7883 auxiliary port. 7892 Programming requirements are provided below: From standard RS-232 protocol 2 0 5 4 1 5...
  • Page 15 NCR RealScan 7883 Installation and Owner Guide FACTORY DEFAULT RS232, 7 DATA, 1 STOP, SPACE PARITY Prefixes / Code 39 - a, Code 128 - f, Code I 2of 5 - b Default Data Format UPC-A Prefix A UPC-E Prefix E...

  • Page 16: Step 2 - Setting Program Parameters And Verifying Host Connection

    Connection Now you need to turn on the NCR RealScan 7883. First load new firmware if needed then make any necessary program changes. Next scan a few tags to verify that the RealScan 7883 is communicating with the host terminal.

  • Page 17: Programming Defaults

    NCR RealScan 7883 Installation and Owner Guide Programming Defaults Scanning the Default programming tag sets most program parameters to the default programmed at the factory. The original defined default values are shown in the chart below. However, some parameters do not have default values so they are not changed, they stay as they are programmed.
  • Page 18 NCR RealScan 7883 Installation and Owner Guide 18 Bar Codes – 5 RSS Enable Disable Scans Required On RSS 14 Scans Required On RSS E UCC1128 Emulation Mode Normal Mode 16 Label Identifiers Identifier Type Default Prefix Common Byte 1...

  • Page 19: Programming For Usb Connection

    (1 0 5). The RealScan 7883-1200 or 1694/5 Scanner outputs USB and uses a cable which connects directly to the terminal. It must be programmed for NCR/232- USB. Other parameters may be set as required by the host terminal. Set the required program parameters by scanning the following sequence of programming tags. These must be the first tags scanned after supplying power to the unit.

  • Page 20: Reduced Space Symbology

    4. Hex 4, Hex 8, Hex 5 – turns off configuration message processing. 5. Change any other parameters as required by the host terminal. 6. Save and Reset – saves the parameters just entered and resets the RealScan 7883 Scanner Reduced Space Symbology Reduced Space Symbology (RSS) permits more data to be recorded in a smaller physical space.

  • Page 21: Making Other Program Changes

    RealScan 7883 sets the parameters to these values. Changing the RealScan 7883 program is accomplished by scanning the proper sequence of programming tags, which are included with the unit. Following are three major steps for making program changes.

  • Page 22: Scan Sample Tags

    Now you should scan some sample tags to verify that the RealScan 7883 is communicating with the host terminal. Following are four good tags that you can use. After verifying that the RealScan 7883 is communicating properly with the host terminal, continue with the installation.

  • Page 23: Determining Label Quality

    NCR RealScan 7883 Installation and Owner Guide Determining Label Quality Many labels in a typical retail environment are unreadable. The following illustration shows some of the common problems. Vendors and printers regularly supply products to the market with bar codes that are overprinted, underprinted, or truncated.

  • Page 24: Step 3 - Setting Realscan 7883 Scan Zone

    NCR RealScan 7883 Installation and Owner Guide Step 3 - Setting RealScan 7883 Scan Zone The scan zone on a NCR RealScan 7883 Scanner can be set to horizontal or vertical. Changing the scan zone changes the angle of the scan lines coming from the scanner.

  • Page 25: Horizontal - Pass-By Scanning

    NCR RealScan 7883 Installation and Owner Guide Horizontal - Pass-by Scanning This installation provides the most efficient way to scan items. It is typically used in checkouts where speed is extremely important. In this installation, the operator slides items from the input area on the checkstand, across the scanner, and to the output area on the checkstand.

  • Page 26: Vertical - Presentation Scanning From Top

    NCR RealScan 7883 Installation and Owner Guide Vertical - Presentation Scanning from Top This installation is used on small checkout counters that do not have enough room for pass-by scanning. Here the operator picks up the item, presents it toward the top of the scanner, and then bags the item all in one motion.

  • Page 27: Step 4 - Mounting The Realscan 7883

    Rubber Feet The NCR RealScan 7883 Scanner is supplied with rubber feet that are attached to the sides of the cabinet. This permits the scanner to sit on the checkstand in a vertical position without being mounted to the Vertical Mounting Bracket.
  • Page 28 NCR RealScan 7883 Installation and Owner Guide 3. Install two Latch Clips – horizontal installation only. These clips secure the RealScan 7883 to the Plastic Top Plate in case something falls on the assembled unit. Plastic Top Plate Scanner Latch Clip...

  • Page 29: Vertical Mounting Bracket

    NCR RealScan 7883 Installation and Owner Guide Vertical Mounting Bracket Scanner Vertical Mount Bracket Laser Scan Direction Mounting Screws (Three) Interface Cable Power Cable Ground Wire RS-232 Peripheral Cable Laser Scan Direction Laser Scan Direction 16016 497-0424789 Release H 02/05...

  • Page 30: Checkstand Cutout

    14231 Checkpoint Cable If you are installing a RealScan 7883 Scanner, with the Checkpoint feature, on a Vertical Mounting Bracket, route the Checkpoint Cable along side the Interface Cable. Note: If the installation includes the Checkpoint feature, a representative from Checkpoint must connect the Checkpoint Cable to the Checkpoint equipment after you install the RealScan 7883.

  • Page 31: Operating The Scanner

    Be sure this switch is in the On position. The Red Indicator is on when the RealScan 7883 is ready. When the scanner reads a bar code, the Red Indicator turns off and the Green Indicator turns on.

  • Page 32: Cleaning The Scanner

    NCR RealScan 7883 Installation and Owner Guide Cleaning the Scanner Keeping the scan windows clean helps keep the read rate exceptionally high. During normal operation the scan windows get dirty, and if you permit the dirt to accumulate, performance degrades to the point where the scanner cannot read bar codes.

  • Page 33: Correcting Scanner Problems

    Correcting Scanner Problems When the RealScan 7883 is first turned on, several diagnostic tests are run to check the status of various components. If a failure occurs, a series of beeps and flashes of the Green Status Indicator identify it. The number of beeps (flashes) identifies the problem.
  • Page 34 NCR RealScan 7883 Installation and Owner Guide There are other conditions that are not identified by the diagnostics when you turn on the RealScan 7883. The following chart identifies some of the more common problems. Status Possible Problem Indicators Tone...

  • Page 35: Interface Information

    NCR RealScan 7883 Installation and Owner Guide Interface Information Interface Connector Complies with FDA radiation Performance standards 21 CFR Subchapter J. VCCI-1 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received including interference that may cause undesired operation.

  • Page 36: Communications Protocol

    NCR RealScan 7883 Installation and Owner Guide Communications Protocol The Communications Protocol function identifies the communications protocol the RealScan 7883 is using. Scan the Diagnostics Mode and Hex 3 programming tags (must be first tags scanned after applying power). Three beeps sound after scanning the Hex 3 tag, identifying the programming tag.

  • Page 37: Checkstand Hole - Realscan 7883 Horizontal Mount

    NCR RealScan 7883 Installation and Owner Guide NCR RealScan 7883 Specifications Checkstand Hole – RealScan 7883 Horizontal Mount Item Flow SIDE VIEW Features F062 8 5/8 in. 8 5/8 in. 1/16 in. 1 1/16 in. 1/2 in. 21.91 cm 21.91 cm 0.16 cm...

  • Page 38: Checkstand Hole - Realscan 7883 Flat Mount

    Ventilation Requirements The NCR RealScan 7883 is designed to operate without an exhaust fan in the checkstand; however, there must be adequate convection air flow. The ambient temperature inside the checkstand cannot be higher than 104° F (40° C). Also, the ambient temperature inside the checkstand cannot be higher than 12.6°...

  • Page 39: Electrical Wiring

    NCR RealScan 7883 Installation and Owner Guide Electrical Wiring Belt Control Input Belt Lighting Motor Voltage Misc. Equip. Conduit Circuit A: Checkstand Main Service Checkstand Panel Frame Note: Neutral and The electrical wiring must meet all electrical codes, laws, and regulations.

  • Page 40: Tm Hs

    8217AS, & Sensormatic ScanMax HS system is composed of components from three companies. NCR manufactures the scanner, METTLER TOLEDO manufactures the scale, and Sensormatic manufactures the tag deactivation system. Depending upon the customers' requirements, any one of these companies, or a combination of them, may fill an order for the system and may install or service it. Therefore, the system may be delivered in three separate boxes or all together in one box.

  • Page 41: Mettler Toledo Components

    NCR RealScan 7883 Installation and Owner Guide METTLER TOLEDO Components Mounting Bracket With Scale Attached Top Plate Bridge Plate 20206 Sensormatic Components Deactivation Controller Brick Key Switch Alarm Box AC Power Cord 20207 497-0424789 Release H 02/05 41 of 76...

  • Page 42: System Construction

    NCR RealScan 7883 Installation and Owner Guide System Construction ® The NCR RealScan 7883, METTLER TOLEDO Scale, & ScanMax HS system can be constructed for right-to-left scanning or for left-to-right scanning. This is accomplished through the orientation of the Bridge Plate within the scale unit.

  • Page 43: Configuring The Scale

    NCR RealScan 7883 Installation and Owner Guide Configuring the Scale First determine if the system needs to be configured for scanning from right-to-left or from left-to-right. Install the Bridge Plate on the scale unit inside the Mounting Bracket accordingly. Right-To-Left...

  • Page 44: Installing The Scanner

    NCR RealScan 7883 Installation and Owner Guide Installing the Scanner 1. Using the Velcro Strips provided by NCR, attach the Key Switch Alarm Box to the RealScan 7883 as shown. Note: The top of the Key Switch Alarm Box must be below the top of the RealScan 7883.

  • Page 45: Connecting Sensormatic Components

    NCR RealScan 7883 Installation and Owner Guide Connecting Sensormatic Components 1. Position the Deactivation Brick on top of the Bridge Plate as shown under Configuring the Scale. The cable from the Deactivation Brick must be routed from the bottom of the brick toward the center of the Bridge Plate.

  • Page 46: Routing The Cables

    NCR RealScan 7883 Installation and Owner Guide Routing the Cables How the cables are routed depends on the configuration, right-to-left or left-to-right scanning. In either case the cables are held in place with a cable clamp attached to the Bridge Plate.

  • Page 47: Completing The Installation

    NCR RealScan 7883 Installation and Owner Guide Left-To-Right Scanning Customer End 20218 Checkout System End 20219 Completing the Installation Position the unit inside the cutout in the self-checkout terminal. Then install the Top Plate. The Top Plate must positioned correctly for the type of scanning. Refer to Configuring the Scale.

  • Page 48: 497-0424789 Release H

    NCR RealScan 7883 Installation and Owner Guide ® Calibrating the METTLER TOLEDO Scale Before proceeding make sure the scanner is configured for a scale. The programming tag sequence is below. The sequence to disable the scale is located in the Programming Worksheets section, on page 59. If speech is enabled, the 7883-1200 or 1694/5 will speak that the Scale Failed if the scale is not connected or not calibrated and the scanner is configured for a scale.
  • Page 49 NCR RealScan 7883 Installation and Owner Guide proper weight. 5. Depress the Zero Scale button or scan the Reset Scale tag. Two short beeps per second start to sound. 6. Place 20 pounds (or 10kg) on the Top Plate. 7. Depress the Zero Scale button or scan the Reset Scale tag. One long beep per second starts to sound.

  • Page 50: Sensormatic Deactivation Indicators

    NCR RealScan 7883 Installation and Owner Guide Sensormatic Deactivation Indicators The Key Switch Alarm Box that is fastened to the RealScan 7883 with Velcro strips, contains two indicators to indicate the status of the unit. • Solid Green – Unit has received an interlock signal.

  • Page 51: Troubleshooting

    Scale Cable connection to the RealScan 7883. • Program RealScan 7883 to enable scale by scanning the following sequence of tags Programming Mode, Hex 3, Hex 0, Hex 3, Save and Reset. If the scale is still not weighing items properly, perform the following.
  • Page 52 NCR RealScan 7883 Installation and Owner Guide Position 1 Down Position 2 – 8 Up for 30.00 lb, Only position 3 Down for 15.000 kg Sensormatic Deactivation If the Sensormatic deactivation is not working, check the following. • Controller Box Power Cable connections.

  • Page 53: Programming Worksheets

    NCR RealScan 7883 Installation and Owner Guide Programming Worksheets Communications Protocol Protocol RS-232 Slot Scanner Hand-Held Bar Code Reader IBM 1520 IBM USB Bar Code (RS-232) Reader 20552 7883-1200 or 1694/5 only Good Read Tone Tone On/Off When entering Tone Frequency, the adjustment can be Tone incremented upward by scanning the Hex B tag.
  • Page 54 1350 1500 Restart Lockout Timer Active Time (Minutes) NOTE: NCR suggests that you do not set the Active Time parameter to 0. Leaving the laser light on all the time reduces its life expectancy. R0136 Bar Codes – 1 UPC/EAN...

  • Page 55: Bar Codes

    NCR RealScan 7883 Installation and Owner Guide Bar Codes - 2 Code 39 Disable Enable Minimum 2 - F Default Characters Allowed Full ASCII Disable Enable Check Digit Present Disable Enable Transmit Check Digit Disable Enable Allow 1- or 2-Character...
  • Page 56 NCR RealScan 7883 Installation and Owner Guide Bar Codes - 3 Interleaved 2 of 5 Disable Enable Bar Code Length Range Specific Check Check Characters Value 1 0 - 3 0 - 9 Minimum Character 1 Character 2 Default: Characters...

  • Page 57: Label Identifiers

    NCR RealScan 7883 Installation and Owner Guide Bar Codes – 5 RSS Enable Disable Enable Enable Enable RSS 14 Only RSS E Only RSS 14 & RSS E Scans Required On RSS 14 1 Scan 2 Scans 3 Scans 4 Scans...
  • Page 58 NCR RealScan 7883 Installation and Owner Guide RS-232 Parameters - 1 Baud Rate 1200 2400 4800 9600 19200 Parity Even None Stop Bits 1 Stop Bit 1 Stop Bit 2 Stop Bits 2 Stop Bits Character 7-Bit Character 8-Bit Character...
  • Page 59 NCR RealScan 7883 Installation and Owner Guide RS-232 Prefix Byte Prefix Byte Disable Enable ASCII Code 0 - 7 0 - F Default Hex Character Hex Character (ASCII Code Chart) (ASCII Code Chart) 20247-A RS-232 Terminator Byte Terminator Byte Disable...

  • Page 60: Wedge Options

    NCR RealScan 7883 Installation and Owner Guide 28 Wedge Options Country Code Option United States International B Caps Lock Option Caps Lock OFF Caps Lock ON C Number Lock & Keypad Option Keypad not Keypad Used Used Num Lock ON...

  • Page 61: Ascii Code Chart

    NCR RealScan 7883 Installation and Owner Guide Miscellaneous Parameters – RealScan 7883-1200 or 1694/5 IBM Tone Control (Good Read Tone Control) Disable Enable IBM Rexmit Control 3 Times Forever Enable/Disable Voice Messages Toggle IBM Tag Data Format ASCII 20557 ASCII Code Chart...

  • Page 62: Regulatory Information

    Caution: NCR is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. Such unauthorized modifications, substitutions, or attachments may void the user’s authority to operate the equipment. The correction of interference caused by such unauthorized modifications, substitutions, or attachments is the responsibility of the user.

  • Page 63: Ce Mark Applicability

    NCR RealScan 7883 Installation and Owner Guide Complies with FDA radiation Performance standards 21 CFR Subchapter J. VCCI-1 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received including interference that may cause undesired operation.

  • Page 64: Declaration Of Conformity

    We, NCR Corporation, Retail Solutions Division Atlanta, 2651 Satellite Boulevard, Duluth, Georgia, 30096-5810, U.S.A., declare under our sole responsibility that the product NCR RealScan 7883 Bar Code Scanner to which this declaration relates is in conformity with the following standard or other normative document following the provisions of the noted Directives.

  • Page 65: Laser Safety

    NCR RealScan 7883 Installation and Owner Guide Laser Safety The NCR RealScan 7883 is not intended for long-term viewing of the direct laser light. However, the unit is safe if used as it was intended. Note: The NCR RealScan 7883 is a CDRH Class IIa and IEC Class 1 Laser Product Laser Safety Label Appareil à...

  • Page 66: Laser Power

    NCR RealScan 7883 Installation and Owner Guide Laser Power The NCR RealScan 7883 meets the following laser power requirements. • Class 1 EN 60825-1: 1994 (Europäische Norm) • Class 1 IEC 825-1: 1993 (International Electrotechnical Commission) • Class IIA CDRH (Center for Devices and Radiological Health) FDA, U.S.A.

  • Page 67: Programming Tags

    NCR RealScan 7883 Installation and Owner Guide Programming Tags Volume Adjustment 11817 Reset 11818 Default R0046 497-0424789 Release H 02/05 67 of 76...

  • Page 68: Programming Mode

    NCR RealScan 7883 Installation and Owner Guide Programming Mode R0042 R0043 Save and Reset R0044 68 of 76 02/05 497-0424789 Release H...

  • Page 69: Abort

    NCR RealScan 7883 Installation and Owner Guide Abort R0045 Diagnostic Mode R0041 RS-232 Temporary Service Mode 16576 497-0424789 Release H 02/05 69 of 76...

  • Page 70: Mode 1

    NCR RealScan 7883 Installation and Owner Guide Mode 1 11500 Mode 2 11501 Reset Tallies 11502 70 of 76 02/05 497-0424789 Release H...

  • Page 71: Firmware Flashing

    NCR RealScan 7883 Installation and Owner Guide Firmware Flashing Super ASIC Models 20600 Hex 0 R0048 Hex 1 R0049 497-0424789 Release H 02/05 71 of 76...

  • Page 72: Hex 2

    NCR RealScan 7883 Installation and Owner Guide Hex 2 R0050 Hex 3 R0051 Hex 4 R0052 72 of 76 02/05 497-0424789 Release H...

  • Page 73: Hex 5

    NCR RealScan 7883 Installation and Owner Guide Hex 5 R0053 Hex 6 R0054 Hex 7 R0055 497-0424789 Release H 02/05 73 of 76...

  • Page 74: Hex 8

    NCR RealScan 7883 Installation and Owner Guide Hex 8 R0056 Hex 9 R0057 Hex A R0058 74 of 76 02/05 497-0424789 Release H...

  • Page 75: Hex B

    NCR RealScan 7883 Installation and Owner Guide Hex B R0059 Hex C R0060 Hex D R0061 497-0424789 Release H 02/05 75 of 76...

  • Page 76: Hex E

    NCR RealScan 7883 Installation and Owner Guide Hex E R0062 Hex F R0063 Copyright © 2003 by NCR Corporation 76 of 76 02/05 497-0424789 Release H...

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