Diagnostic Tools - HP PAVILION Pavilion ZE4300 Service Manual

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the
notebook:
•
Notebook e-Diagtools diagnostic program (below)
•
Power-on self-test (page 3-20)
•
Sycard PCCtest 450 PC card (page 3-26)
•
Windows Management Instrumentation (page 3-27)
•
BIOS Setup utility (page 3-27)
e-Diagtools Diagnostic Program
The hardware diagnostic programs provide two levels of testing:
•
User-level testing using a basic hardware test.
•
Advanced testing using individual hardware tests.
The tests are designed to run after the system reboots, so that the notebook will be in a predictable state
during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The
notebook reboots when you exit the program so drivers can be loaded.
Updating e-Diagtools
You can download the latest version of e-Diagtools using e-Diagtools for Windows.
Running e-Diagtools
The following procedure describes how to run e-Diagtools. The individual steps might differ slightly for
different versions of e-Diagtools.
1. Select Start > Turn Off Computer (Shut Down) or Restart.
2. When the HP logo appears, press
The first time you run the program, you are prompted to select the language for the program.
3. When the menu appears, press
4. When the Configuration Description appears, check the list of detected hardware.
5. Run the basic test. Press
complete.
6. If you intend to exit without running the advanced tests, press
Press to exit e-Diagtools.
F3
7. Optional: run the advanced tests. Press
8. Use the arrow keys and
hardware.
9. Press to run the selected tests and add the results to the Support Ticket.
F2
3-18 Troubleshooting and Diagnostics
to start the diagnostic test.
F10
to run e-Diagtools.
F2
to start the basic hardware test. The results appear when the test is
F2
to open the advanced test screen.
F2
to select the test you want to run. Tests are listed only for detected
enter
to view the Support Ticket.
F4
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