Support By Authorized Service Providers; Table 3-1. Asp Support Options - HP PAVILION Pavilion ZE4300 Service Manual

Support by Authorized Service Providers

In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable
option. Standard predefined models and standard special models do not include ASP support. The sales
force has the option of creating models with ASP support using the specials process.
The serial number label on the bottom of the notebook indicates the ASP support status for that model. See
the following table.
Serial Number Label
"NoASP"
"ASP"
In other countries, ASP support is standard in most situations but you should check the marking on the serial
number label to verify the ASP support status for that model.
3-2 Troubleshooting and Diagnostics

Table 3-1. ASP Support Options

ASP Support Status
No reimbursement to ASP for parts or labor. However the ASP is authorized to repair the
notebook, and reimbursement can be negotiated directly with the customer.
Parts and labor will be reimbursed to the ASP.
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