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HP ENVY 17
Maintenance and Service Guide
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Summary of Contents

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    HP ENVY 17 Maintenance and Service Guide...

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    Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 6 Top components ... 6 Display components ... 6 Button ... 7 Keys ... 8 Lights ... 9 TouchPad ... 10 Front components ... 11 Left-side components ... 12 Right-side components ...

  • Page 6: Table Of Contents

    Component replacement procedures ... 35 Service tag ... 35 Computer feet ... 36 Battery ... 37 Primary hard drive ... 38 RTC battery ... 41 Memory module ... 42 Secondary hard drive ... 44 WLAN module ... 48 Keyboard ... 50 Top cover ...

  • Page 7: Table Of Contents

    7 Backup and recovery ... 88 Recovery discs ... 89 Performing a system recovery ... 90 Recovering using the dedicated partition (select models only) ... 90 Recovering using the recovery discs ... 90 Backing up your information ... 91 Using Windows Backup and Restore ... 91 Using system restore points ...

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    viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology): ● ● ● ● Intel Dual Core processors (support Intel Turbo Boost Technology): ● ● ● ● Chipset Intel HM55 Express chipset...

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    4096-MB total system memory (2048 × 2) Supports 6.35-cm (2.5-in) hard drives (HD), 12.5-mm (.49-in) and 9.5-mm (.37-in) thicknesses Customer-accessible Supports dual hard drive configuration, including solid-state drive (SSD) Serial ATA Accelerometer (HP Mobile Data Protection System 3D) RAID 0/1 Support ENWW...

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    Beats audio Supports Microsoft Premium Requirements Integrated HP triple bass reflex subwoofer HP ENVY HD webcam (fixed, no tilt) with activity LED, 1280×800 by 24 frames per second ENWW 2 TB: 1-TB HD (5200-rpm, 12.5-mm) × 2 1500 GB: 750-GB HD (5200-rpm, 12.5-mm) × 2 1280 GB: 640-GB HD (7200-rpm, 9.5-mm) ×...

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    Keyboard eject key design with eject icon Supports Multitouch gestures (enabled by default) Taps enable by default 120-W HP Smart Adapter and 65-W Slim Travel Adapter AC adapters with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) ENWW...

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    ENWW 9-cell, 2.80-Ah (93-Wh) Li-ion battery 6-cell, 2.80-Ah (62-Wh) Li-ion battery Windows® 7 Home Premium 64 Windows 7 Professional 64 Windows 7 Ultimate Linux embedded HP QuickWeb AC adapter Battery Hard drive (primary and secondary) RTC battery WLAN module Memory modules (2)

  • Page 14: External Component Identification, Top Components, Display Components

    External component identification Top components Display components Item Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam Chapter 2 External component identification Description Send and receive wireless signals to communicate with wireless local area networks. Record sound. On: The webcam is in use. Records video and captures still photographs.

  • Page 15: Button

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Top components...

  • Page 16: Keys

    Keys Item Component Windows logo key Action keys Windows applications key Integrated numeric keypad Optical drive eject key Chapter 2 External component identification Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the Displays the Windows Start menu.

  • Page 17: Lights

    Lights Item Component TouchPad off indicator Caps lock light Power light Mute light Wireless light ENWW Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● White: Caps lock is on. ● Off: Caps lock is off. ●...

  • Page 18: Touchpad

    TouchPad Item Component TouchPad off indicator Left TouchPad button Right TouchPad button TouchPad zone Chapter 2 External component identification Description Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. Functions like the left button on an external mouse. Functions like the right button on an external mouse.

  • Page 19: Front Components

    Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. Produce sound. Front components...

  • Page 20: Left-side Components

    Left-side components Item Component Vent External monitor port RJ-45 (network) jack Mini DisplayPort HDMI port eSATA/USB port SuperSpeed USB port Chapter 2 External component identification Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

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    Item Component Audio-out (headphone) jack/Audio-in (microphone) jack Audio-out (headphone) jack ENWW Description Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 22: Right-side Components

    Right-side components Item Component USB ports (2) Digital Media Slot Optical drive Battery light Power connector Security cable slot Chapter 2 External component identification Description Connect optional USB devices. ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ●...

  • Page 23: Bottom Components

    Bottom components Item Component Subwoofer Battery bay Vents (7) Hard drive bay Memory module compartment Battery release latch ENWW Description Contains the subwoofer speaker. Holds the battery. NOTE: The battery is preinstalled in the battery bay at the factory. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog ENWW...

  • Page 25: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Product name Serial number (s/n) Part number/Product number (p/n) Model description Warranty period ENWW Description This is the product name affixed to the front of the computer.

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog ENWW...

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    Item Description Display assembly (includes display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers): 17.3-in AG, FG, FHD 17.3-in AG, FG, HD NOTE: spare part numbers. Keyboard (includes keyboard cable and keyboard light cable): For use in Belgium For use in Brazil For use in Denmark, Finland, and Sweden For use in France...

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    Item Description Plastics Kit, includes: (9a) Hard drive cover (9b) memory module compartment cover (10) Processor (includes replacement thermal material): Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45W processor Intel Core i5-540M 2.53-GHz (SC turbo up to 3.06-GHz), 35W processor Intel Core i5-520M 2.40-GHz (SC turbo up to 2.93-GHz), 35W processor Intel Core i5-430M 2.26-GHz (SC turbo up to 2.53-GHz), 35W processor...

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    Item Description 2-GB (19) WLAN module: Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands,...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Description Webcam/microphone module Bluetooth module Display Cable Kit (includes display panel cable, Bluetooth module cable, and webcam/microphone module cable) Display hinge covers (2) Display Hinge Kit (includes left and right display hinges) Wireless Antenna Kit (includes left and right wireless antenna transceivers and cables) Display enclosure (includes logo light and cable) Display Screw Kit (not illustrated, includes Mylar screw covers)

  • Page 31: Plastics Kit

    Plastics Kit Item Description Plastics Kit, includes: memory module compartment cover (includes 2 captive screws, secured by C-clips) Hard drive cover (includes 2 captive screws, secured by C-clips) ENWW Spare part number 603795-001 Plastics Kit...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Description Optical drive: Blu-ray ROM DVD±RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Hard drive (includes hard drive brackets and hard drive cables): Primary hard drive Secondary hard drive 640-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 1-TB, 5400-rpm...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Description 120-W HP Smart AC adapter (PFC RC/V 3-wire) Power cord: For use in Australia For use in Brazil For use in Denmark For use in Europe, the Middle East, and Africa For use in India For use in Italy...

  • Page 34: Sequential Part Number Listing

    Sequential part number listing Spare part number 409371-001 409371-011 409371-021 409371-031 409371-061 409371-081 409371-111 409371-202 409371-AA1 409371-AD1 409371-D61 537921-001 572509-001 572510-001 582564-001 582564-002 Chapter 3 Illustrated parts catalog Description Power cord for use in the United States and Canada Power cord for use in Australia and New Zealand Power cord for use in Europe, the Middle East, and Africa Power cord for use in the United Kingdom and Singapore Power cord for use in Italy...

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    Spare part Description number 583053-001 Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor (includes replacement thermal material) 586170-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45W processor (includes replacement thermal material) 593550-001 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 593562-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 594187-001...

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    Spare part number 603789-001 603790-001 603791-001 603791-031 603791-041 603791-051 603791-061 603791-071 603791-121 603791-131 603791-201 603791-251 603791-281 603791-291 603791-A41 603791-AD1 603791-B31 603791-BG1 603791-DH1 603792-001 603793-001 603794-001 603795-001 603796-001 603797-001 603798-001 603799-001 603800-001 604063-001 Chapter 3 Illustrated parts catalog Description DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Blu-ray ROM DVD±RW Super Multi Double-Layer Drive Keyboard for use in the United States and Canada (includes keyboard cable and keyboard light cable) Keyboard for use in the United Kingdom and Singapore (includes keyboard cable and keyboard light...

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    USB/Card Reader board (includes cable) 608650-001 Fan/heat sink assembly for use only with Intel Core i7, 45-W processors (includes replacement thermal material) 609941-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 617348-001 Power connector cable ENWW Sequential part number listing...

  • Page 38: Removal And Replacement Procedures, Preliminary Replacement Requirements, Service Considerations, Cables And Connectors

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Drive Handling, Grounding Guidelines, Electrostatic Discharge Damage

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

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    CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

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    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

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    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 43: Component Replacement Procedures, Service Tag

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 82 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 44: Computer Feet

    Item Component Model description Warranty period Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 603798-001. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below.

  • Page 45: Battery

    Battery Description 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 46: Primary Hard Drive

    Primary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Description 640-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 1-TB, 5400-rpm 750-GB, 5400-rpm 640-GB, 5400-rpm 160-GB solid-state drive Hard Drive Hardware Kit (includes primary hard drive bracket and cable and secondary hard drive bracket and cable) Before removing the primary hard drive, follow these steps: Shut down the computer.

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    Pivot the front edge of the hard drive cover upward. Remove the hard drive cover. The hard drive cover is included in the Plastics Kit, spare part number 603795-001. Disconnect the primary hard drive cable from the system board. Use the Mylar tabs to remove the primary hard drive from the computer. If it is necessary to replace the primary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the primary hard drive.

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    Lift the primary hard drive bracket straight up (2) and remove the bracket from the hard drive. If it is necessary to replace the primary hard drive isolators, disconnect the isolators from the hard drive bracket. The primary hard drive bracket and isolators are included in the Hard Drive Hardware Kit, spare part number 603772-001.

  • Page 49: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Memory Module

    Memory module Description 4-GB (PC3, 10600, 1333-MHz) 2-GB (PC3, 10600, 1333-MHz) Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

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    Remove the memory module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. ENWW Component replacement procedures...

  • Page 52: Secondary Hard Drive

    Secondary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Description 640-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 1-TB, 5400-rpm 750-GB, 5400-rpm 640-GB, 5400-rpm 160-GB solid-state drive Hard Drive Hardware Kit (includes primary hard drive bracket and cable and secondary hard drive bracket and cable) Before removing the secondary hard drive, follow these steps: Shut down the computer.

  • Page 53

    Remove the secondary hard drive: Disconnect the secondary hard drive cable from the system board, and then release the cable from the clips and routing channel built into the base enclosure. Remove the four Phillips PM2.5×6.0 screws that secure the secondary hard drive to the computer. Use the Mylar tab (1) to lift the rear edge of the secondary hard drive until it rests at an angle.

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    Remove the secondary hard drive (2) by sliding it up and away from the computer at an angle. If it is necessary to replace the secondary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the secondary hard drive. Lift the secondary hard drive bracket straight up (2) and remove the bracket from the hard drive.

  • Page 55

    If it is necessary to replace the secondary hard drive connector cable, disconnect the cable from the hard drive. The secondary hard drive bracket and secondary hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 603772-001. Reverse this procedure to reassemble and install the primary hard drive.

  • Page 56: Wlan Module

    WLAN module Description Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso,...

  • Page 57

    Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the two Phillips PM2.0×4.0 screws (2) that secure the WLAN module to the system board.

  • Page 58: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. Description For use in Belgium For use in Brazil For use in Denmark, Finland, and Sweden For use in France For use in French Canada For use in Germany For use in Italy For use in Japan...

  • Page 59

    Remove the keyboard: Remove the three Phillips PM 2.5×5.0 screws (1) and the Phillips PM 2.5×7.0 (2) screw that secure the keyboard to the computer. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of keyboard disengage from the slots in the top cover.

  • Page 60: Top Cover

    Release the ZIF connector (3) to which the keyboard light cable is attached, and then disconnect the keyboard light cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover Description Top cover (includes TouchPad and cable) Before removing the top cover, follow these steps: Shut down the computer.

  • Page 61

    Remove the eight Phillips PM2.5×8.0 screws (2) that secure the top cover to the computer. Remove the three Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer in the battery bay. Turn the computer display-side up, with the front toward you. Open the computer as far as it will open.

  • Page 62

    Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures ENWW...

  • Page 63: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Usb/card Reader Board

    USB/Card Reader board Description USB/Card Reader board (includes cable) Before removing the USB/Card Reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Optical Drive

    Remove the USB/Card Reader board (4). Reverse this procedure to install the USB/Card Reader board. Optical drive NOTE: The optical drive spare part kit includes a optical drive bracket. Description Blu-ray ROM DVD±RW Super Multi Double-Layer Drive DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Before removing the optical drive, follow these steps: Shut down the computer.

  • Page 66

    Remove the optical drive: Remove the three Phillips PM2.5×5.0 screws (1) that secure the optical drive to the computer. Slide the optical drive (2) to the right to disconnect it from the system board. Remove the optical drive (3) by lifting it straight up. Reverse this procedure to install the optical drive.

  • Page 67: Power Connector Cable

    Power connector cable Description Power connector cable Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: System Board

    System board Description System board (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69

    Remove the system board: Disconnect the following cables from the system board: (1) Bluetooth module cable (2) Display panel cable (3) USB/Card Reader board cable (4) Speaker cable ENWW Component replacement procedures...

  • Page 70

    Disconnect the subwoofer cable (1) and the power connector cable (2) from the system board. Remove the two Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Use the optical drive connector (1) to lift the right side of the system board (2) until it rests at an angle.

  • Page 71

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Component replacement procedures ENWW...

  • Page 72: Fan/heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description For use only with Intel Core i7, 45-W processors For use only with Intel Core i5, 35-W processors NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.

  • Page 73

    Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ●...

  • Page 74: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45-W processor Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45-W processor Intel Core i5-540M 2.53-GHz (SC turbo up to 3.06-GHz), 35-W processor Intel Core i5-520M 2.40-GHz (SC turbo up to 2.93-GHz), 35-W processor Intel Core i5-430M 2.26-GHz (SC turbo up to 2.53-GHz), 35-W processor Before removing the processor, follow these steps:...

  • Page 75

    Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. ENWW Component replacement procedures...

  • Page 76: Speakers

    Speakers Description Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 77: Subwoofer

    Subwoofer Description Subwoofer (includes cable) Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 78: Display Assembly

    Remove the subwoofer (4). NOTE: When removing the subwoofer, make note of the location of the isolators (5) that are installed in screw holes. Reverse this procedure to install the subwoofer. Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers.

  • Page 79

    Remove the display assembly: Disconnect the display panel cable (1) from the system board and release the cable from the clip (2) built into the base enclosure. Disconnect the Bluetooth module cable (3) from the system board. Release the wireless antenna cables (4) from the opening in the base enclosure. Release the wireless antenna cables from the clips built into the base enclosure (5) and subwoofer (6).

  • Page 80

    If it is necessary to replace the display enclosure or any of the display assembly internal components: Remove the Mylar screw covers (1). The screw covers are included in the Display Screw Kit, spare part number 603776-001. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display enclosure to the display assembly.

  • Page 81

    If it is necessary to replace the webcam/microphone module: Remove the Phillips PM2.0×4.0 screw (1) that secures the webcam/microphone module to the display bezel. Release the webcam/microphone module (2) as far as the webcam/microphone module allows. Disconnect the webcam/microphone module cable (3) from the webcam/microphone module.

  • Page 82

    Disconnect the Bluetooth module cable (2) from the Bluetooth module. Remove the Bluetooth module. The Bluetooth module is available using spare part number 537921-001. If it is necessary to replace the display panel cable: Release the support strip (1) that secures the display panel cable to the display panel. Release the display panel cable from the clips (2) and routing channel built into the display bezel.

  • Page 83

    If it is necessary to replace the display hinges and hinge covers: Remove the two Phillips PM2.0×4.0 screws (1) that secure the hinge covers to the display bezel. Remove the hinge covers (2). Remove the six Phillips PM2.5×5.0 screws (1) that secure the hinges to the display panel. Remove the four Phillips PM2.0×4.0 screws (2) that secure the hinges to the display panel.

  • Page 84

    If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips and routing channel built into the display enclosure. Release the two pieces of tape that secure the wireless antenna cables to the display enclosure.

  • Page 85: Setup Utility (bios), Starting Setup Utility, Using Setup Utility, Changing The Language Of Setup Utility

    Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 86: Navigating And Selecting In Setup Utility, Display System Information

    Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or ●...

  • Page 87: Updating The Bios, Determining The Bios Version, Enww

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Enww

    Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the page on the HP Web site that provides software for your computer: Windows 7—Select Start > Help and Support > Maintain.

  • Page 89

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating the BIOS ENWW...

  • Page 90: Specifications, Computer Specifications

    Specifications Computer specifications 416 275 31.7 38.7 3710 8.16 Dimensions Width Depth Height (front to back) Weight Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia)

  • Page 91: Inch, Wva, Fhd, Led Antiglare Display Specifications

    416 275 31.7 38.7 3710 8.16 Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, WVA, FHD, LED AntiGlare display specifications Dimensions Width Depth Diagonal Number of colors Contrast ratio Brightness Backlight...

  • Page 92: Inch, Sva, Hd+, Led Antiglare Display Specifications

    17.3-inch, SVA, HD+, LED AntiGlare display specifications Dimensions Width Depth Diagonal Number of colors Contrast ratio Brightness Backlight Character display Total power consumption Viewing angle Chapter 6 Specifications Metric U.S. 24.83 cm 9.78 in 38.77 cm 15.26 in 43.96 cm 17.31 in Up to 16.8 million, 45 to 60% color gamut 200:1 (typical)

  • Page 93: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Disk rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 94

    Blu-ray ROM DVD±RW Super Multi Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Chapter 6 Specifications Read: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD- ROM XA (mode 2, form 1 and form 2),...

  • Page 95

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode ENWW Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,...

  • Page 96: Backup And Recovery

    Backup and recovery Recovery after a system failure is as good as your most recent backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 97: Recovery Discs

    (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 98: Performing A System Recovery, Recovering Using The Dedicated Partition (select Models Only)

    Note the following when performing a system recovery: ● You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up the computer.

  • Page 99: Backing Up Your Information, Using Windows Backup And Restore

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times: ●...

  • Page 100: Using System Restore Points, When To Create Restore Points

    Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.

  • Page 101: Connector Pin Assignments, Audio-out (headphone)

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) ENWW Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone)

  • Page 102: External Monitor

    External monitor Chapter 8 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock ENWW...

  • Page 103: Hdmi

    HDMI ENWW Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock- No connect DDC clock DDC data...

  • Page 104: Rj-45 (network), Universal Serial Bus

    RJ-45 (network) Universal Serial Bus Chapter 8 Connector pin assignments Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data Data + Ground ENWW...

  • Page 105: Power Cord Set Requirements, Requirements For All Countries

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 106: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzlerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 107: Recycling, Battery, Display

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.

  • Page 108

    Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.

  • Page 109

    Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.

  • Page 110

    Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.

  • Page 111

    Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. ENWW Display 103...

  • Page 112

    Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 113: Index

    Index AC adapter, spare part number 25, 29 action keys 8 antenna location 6 removal 76 spare part number 22, 27, 76 audio, product description 3 audio-in jack connector pinout 93 location 13 audio-out jack connector pinout 93 location 13 base enclosure, spare part number 20, 28 battery...

  • Page 114

    external monitor port connector pinout 94 location 12 fan/heat sink assembly removal 64 spare part numbers 20, 28, 29, 64 feet locations 36 removal 52 spare part number 36, 52 fn key 8 front components 11 graphics, product description 1 grounding guidelines 31 guidelines equipment 34...

  • Page 115

    eSATA 12 external monitor 12 HDMI 12 mini DisplayPort 12 monitor 12 product description 4 SuperSpeed USB 12 Universal Serial Bus (USB) 12, 14 power button 7 power button board removal 55 spare part number 19, 28, 55 power connector 14 power connector cable removal 59 spare part number 19, 29, 59...

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