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HP ENVY 17
Maintenance and Service Guide

Summary of Contents

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    HP ENVY 17 Maintenance and Service Guide...

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    Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

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    Revision history Revision Publication date Description ● September 2010 Chapter 1 — added new descriptions for the following components: ◦ Intel Quad Core i7-840QM 1.86-GHz, Intel Quad Core i7-740QM 1.73-GHz, and Intel Dual Core i5-450M 2.40-GHz processors ◦ 300-GB solid-state drive ◦...

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    Revision history...

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Top components ........................6 Display components ....................6 Button ........................7 Keys ........................8 Lights ........................9 TouchPad ....................... 10 Front components ........................11 Left-side components ....................... 12 Right-side components ......................

  • Page 8: Table Of Contents

    Component replacement procedures ..................36 Service tag ......................36 Computer feet ......................37 Battery ........................38 Primary hard drive ....................39 RTC battery ......................42 Memory module ...................... 43 Secondary hard drive ....................45 WLAN module ......................49 Keyboard ....................... 51 Top cover .......................

  • Page 9: Table Of Contents

    7 Backup and recovery ...................... 89 Recovery discs ........................90 Performing a system recovery ....................91 Recovering using the dedicated partition (select models only) ........91 Recovering using the recovery discs ................91 Backing up your information ....................92 Using Windows Backup and Restore ................. 92 Using system restore points ..................

  • Page 11: Product Description

    Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology): ● Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3 cache, 1333-MHz front side bus (FSB), 45-W ●...

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    4096-MB total system memory (2048 × 2) Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.5-mm (.49-in) and 9.5-mm (.37-in) thicknesses Customer-accessible Supports dual hard drive configuration, including solid-state drive Serial ATA Accelerometer (HP Mobile Data Protection System 3D) RAID 0/1 Support Chapter 1 Product description...

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    Blu-ray ROM DVD±RW Super Multi Double-Layer Drive ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive Audio and video Integrated dual-array digital microphones with beam-forming, echo-cancellation, noise-suppression software HD audio Beats audio Supports Microsoft Premium Requirements Integrated HP triple bass reflex subwoofer...

  • Page 14

    Category Description HP ENVY HD webcam (fixed, no tilt) with activity LED, 1280×800 by 24 frames per second Ethernet Integrated 10/100/1000 GB network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module: Two WLAN antennas built into display assembly Support for the following WLAN formats: ●...

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    Category Description Power 120-W HP Smart Adapter and 65-W Slim Travel Adapter AC adapters with localized cable plug requirements support (3-wire plug with ground pin, supports 3-pin DC connector) Support for the following batteries: ● 9-cell, 2.80-Ah (93-Wh) Li-ion battery ●...

  • Page 16: External Component Identification, Top Components, Display Components

    External component identification Top components Display components Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. Internal microphones (2) Record sound. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. Chapter 2 External component identification...

  • Page 17: Button

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Top components...

  • Page 18: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 19: Lights

    Lights Item Component Description ● TouchPad off indicator Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: The computer is on. ●...

  • Page 20: Touchpad

    TouchPad Item Component Description TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 21: Front Components

    Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. Speakers (2) Produce sound. Front components...

  • Page 22: Left-side Components

    Left-side components Item Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector.

  • Page 23

    Item Component Description Audio-out (headphone) jack/Audio-in (microphone) Produces sound when connected to optional powered jack stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 24: Right-side Components

    Right-side components Item Component Description USB ports (2) Connect optional USB devices. ● Digital Media Slot Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● Secure Digital High Capacity Memory Card ● xD-Picture Card Optical drive Reads and writes to an optical disc.

  • Page 25: Bottom Components

    Bottom components Item Component Description Subwoofer Contains the subwoofer speaker. Battery bay Holds the battery. NOTE: The battery is preinstalled in the battery bay at the factory. Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 27: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...

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    Item Description Spare part number Display assembly (includes display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers): 17.3-in AG, FG, FHD 603774-001 17.3-in AG, FG, HD+ 603773-001 NOTE: Display assembly subcomponents on page 23 for more display component information and spare part numbers.

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    Item Description Spare part number System board (includes replacement thermal material): For use with computer models equipped with an FHD display assembly (includes 1 GB of 618859-001 discrete graphics subsystem memory) For use with computer models equipped with an HD+ display assembly (includes 1 GB of 603771-001 discrete graphics subsystem memory) Plastics Kit, includes:...

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    Item Description Spare part number 750-GB, 5400-rpm 603787-001 640-GB, 5400-rpm 603785-001 Solid-state drive: 300-GB solid-drive 631146-001 160-GB solid-drive 603781-001 Hard Drive Hardware Kit (not illustrated, includes primary hard drive bracket and 603772-001 cable and secondary hard drive bracket and cable) (17) RTC battery 602745-001...

  • Page 32

    Item Description Spare part number Intel Centrino Advanced-N 6200 802.11a/b/g/n WLAN module 572509-001 Intel Centrino Advanced-N 6200 802.11a/b/g WLAN module 572510-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Description Spare part number Webcam/microphone module 603779-001 Bluetooth module 537921-001 Display Cable Kit (includes display panel cable, Bluetooth module cable, and 603777-001 webcam/microphone module cable): Display hinge covers (2) 604063-001 Display Hinge Kit (includes left and right display hinges) 603778-001 Wireless Antenna Kit (includes left and right wireless antenna transceivers and 603780-001...

  • Page 34: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit, includes: 603795-001 memory module compartment cover (includes 2 captive screws, secured by C-clips) Hard drive cover (includes 2 captive screws, secured by C-clips) Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Description Spare part number Optical drive: Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603790-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603789-001 Hard drive (includes hard drive brackets and hard drive cables): Primary hard drive Secondary hard drive 640-GB, 7200-rpm 621046-001...

  • Page 36: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapter: 135-W HP Smart AC adapter (PFC RC/V 3-wire) 613155-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 613154-001 Power cord: For use in Australia 490371-011 For use in Brazil 490371-202 For use in Denmark...

  • Page 37: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 409371-001 Power cord for use in the United States and Canada 409371-011 Power cord for use in Australia and New Zealand 409371-021 Power cord for use in Europe, the Middle East, and Africa 409371-031 Power cord for use in the United Kingdom and Singapore 409371-061...

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    Spare part Description number 583053-001 Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor (includes replacement thermal material) 586170-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45W processor (includes replacement thermal material) 593550-001 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 593562-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 594187-001...

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    Spare part Description number 603788-001 1-TB, 5400-rpm hard drive (includes hard drive bracket and hard drive cable) 603789-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603790-001 Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603791-001 Keyboard for use in the United States and Canada (includes keyboard cable and keyboard light cable) 603791-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable and keyboard light cable)

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    Fan/heat sink assembly for use only with Intel Core i7, 45-W processors (includes replacement thermal material) 609941-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 612259-001 Intel Core i7-740QM 1.73-GHz (SC turbo up to 2.93-GHz), 45W processor (includes replacement thermal material) 612260-001 Intel Core i7-840QM 1.86-GHz (SC turbo up to 3.20-GHz), 45W processor (includes replacement...

  • Page 41: Removal And Replacement Procedures, Preliminary Replacement Requirements, Tools Required, Service Considerations, Plastic Parts

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Drive Handling, Grounding Guidelines, Electrostatic Discharge Damage

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

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    CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

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    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Component Replacement Procedures, Service Tag

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 82 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 47: Computer Feet

    Item Component Description Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Warranty period This number describes the duration of the warranty period for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 603798-001.

  • Page 48: Battery

    Battery Description Spare part number 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 593550-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 593562-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Primary Hard Drive

    Primary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Description Spare part number 640-GB, 7200-rpm 621046-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750-GB, 5400-rpm 603787-001 640-GB, 5400-rpm 603785-001 300-GB solid-state drive 631146-001...

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    Remove the primary hard drive: Loosen the two captive Phillips screws that secure the hard drive cover to the computer. Pivot the front edge of the hard drive cover upward. Remove the hard drive cover. The hard drive cover is included in the Plastics Kit, spare part number 603795-001.

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    Use the Mylar tabs to remove the primary hard drive from the computer. If it is necessary to replace the primary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the primary hard drive. Lift the primary hard drive bracket straight up (2) and remove the bracket from the hard drive.

  • Page 52: Rtc Battery

    RTC battery Description Spare part number RTC battery 602745-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 53: Memory Module

    Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 599092-001 2-GB (PC3, 10600, 1333-MHz) 598856-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

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    Remove the memory module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 55: Secondary Hard Drive

    Secondary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable. Description Spare part number 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750-GB, 5400-rpm 603787-001 640-GB, 5400-rpm 603785-001 300-GB solid-state drive 631146-001...

  • Page 56

    Remove the secondary hard drive: Disconnect the secondary hard drive cable from the system board, and then release the cable from the clips and routing channel built into the base enclosure. Remove the four Phillips PM2.5×6.0 screws that secure the secondary hard drive to the computer. Use the Mylar tab (1) to lift the rear edge of the secondary hard drive until it rests at an angle.

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    Remove the secondary hard drive (2) by sliding it up and away from the computer at an angle. If it is necessary to replace the secondary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the secondary hard drive. Lift the secondary hard drive bracket straight up (2) and remove the bracket from the hard drive.

  • Page 58

    If it is necessary to replace the secondary hard drive connector cable, disconnect the cable from the hard drive. The secondary hard drive bracket and secondary hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 603772-001. Reverse this procedure to reassemble and install the primary hard drive.

  • Page 59: Wlan Module

    WLAN module Description Spare part number Broadcom 4312G 802.11b/g WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 619997-001 Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados, 582564-001 Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S.

  • Page 60

    Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the two Phillips PM2.0×4.0 screws (2) that secure the WLAN module to the system board.

  • Page 61: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. Description Spare part number For use in Belgium 603791-A41 For use in Brazil 603791-201 For use in Denmark, Finland, and Sweden 603791-DH1 For use in France 603791-051 For use in French Canada 603791-121...

  • Page 62

    Remove the keyboard: Remove the three Phillips PM 2.5×5.0 screws (1) and the Phillips PM 2.5×7.0 (2) screw that secure the keyboard to the computer. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of keyboard disengage from the slots in the top cover.

  • Page 63: Top Cover

    Release the ZIF connector (3) to which the keyboard light cable is attached, and then disconnect the keyboard light cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover Description Spare part number Top cover (includes TouchPad and cable) 603793-001 Before removing the top cover, follow these steps:...

  • Page 64

    Remove the eight Phillips PM2.5×8.0 screws (2) that secure the top cover to the computer. Remove the three Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer in the battery bay. Turn the computer display-side up, with the front toward you. Open the computer as far as it will open.

  • Page 65

    Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 66: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 603794-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Usb/card Reader Board

    USB/Card Reader board Description Spare part number USB/Card Reader board (includes cable) 604064-001 Before removing the USB/Card Reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Optical Drive

    Remove the USB/Card Reader board (4). Reverse this procedure to install the USB/Card Reader board. Optical drive NOTE: The optical drive spare part kit includes a optical drive bracket. Description Spare part number Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603790-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603789-001...

  • Page 69

    Remove the optical drive: Remove the three Phillips PM2.5×5.0 screws (1) that secure the optical drive to the computer. Slide the optical drive (2) to the right to disconnect it from the system board. Remove the optical drive (3) by lifting it straight up. Reverse this procedure to install the optical drive.

  • Page 70: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 617348-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 71: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use with computer models equipped with a 3D display assembly (includes 1 GB of discrete 620774-001 graphics subsystem memory) For use with computer models equipped with an FHD display assembly (includes 1 GB of discrete 618859-001 graphics subsystem memory) For use with computer models equipped with an HD+ display assembly (includes 1 GB of discrete...

  • Page 72

    Remove the system board: Disconnect the following cables from the system board: (1) Bluetooth module cable (2) Display panel cable (3) USB/Card Reader board cable (4) Speaker cable Chapter 4 Removal and replacement procedures...

  • Page 73

    Disconnect the subwoofer cable (1) and the power connector cable (2) from the system board. Remove the two Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Use the optical drive connector (1) to lift the right side of the system board (2) until it rests at an angle.

  • Page 74

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 75: Fan/heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with Intel Core i7, 45-W processors 608650-001 For use only with Intel Core i5, 35-W processors 603799-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.

  • Page 76

    Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ●...

  • Page 77: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-840QM 1.86-GHz (SC turbo up to 3.20-GHz), 45-W processor 612260-001 Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45-W processor 583053-001 Intel Core i7-740QM 1.73-GHz (SC turbo up to 2.93-GHz), 45-W processor 612259-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45-W processor 586170-001...

  • Page 78

    Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 79: Speakers

    Speakers Description Spare part number Speakers (include cable) 603796-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Subwoofer

    Subwoofer Description Spare part number Subwoofer (includes cable) 603800-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 81: Display Assembly

    Remove the subwoofer (4). NOTE: When removing the subwoofer, make note of the location of the isolators (5) that are installed in screw holes. Reverse this procedure to install the subwoofer. Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers.

  • Page 82

    Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the display assembly: Disconnect the display panel cable (1) from the system board and release the cable from the clip (2) built into the base enclosure. Disconnect the Bluetooth module cable (3) from the system board. Release the wireless antenna cables (4) from the opening in the base enclosure.

  • Page 83

    If it is necessary to replace the display enclosure or any of the display assembly internal components: Remove the Mylar screw covers (1). The screw covers are included in the Display Screw Kit, spare part number 603776-001. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display enclosure to the display assembly.

  • Page 84

    If it is necessary to replace the webcam/microphone module: Remove the Phillips PM2.0×4.0 screw (1) that secures the webcam/microphone module to the display bezel. Release the webcam/microphone module (2) as far as the webcam/microphone module allows. Disconnect the webcam/microphone module cable (3) from the webcam/microphone module.

  • Page 85

    Disconnect the Bluetooth module cable (2) from the Bluetooth module. Remove the Bluetooth module. The Bluetooth module is available using spare part number 537921-001. If it is necessary to replace the display panel cable: Release the support strip (1) that secures the display panel cable to the display panel. Release the display panel cable from the clips (2) and routing channel built into the display bezel.

  • Page 86

    If it is necessary to replace the display hinges and hinge covers: Remove the two Phillips PM2.0×4.0 screws (1) that secure the hinge covers to the display bezel. Remove the hinge covers (2). Remove the six Phillips PM2.5×5.0 screws (1) that secure the hinges to the display panel. Remove the four Phillips PM2.0×4.0 screws (2) that secure the hinges to the display panel.

  • Page 87

    If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips and routing channel built into the display enclosure. Release the two pieces of tape that secure the wireless antenna cables to the display enclosure.

  • Page 88: Starting Setup Utility, Using Setup Utility, Changing The Language Of Setup Utility, Setup Utility (bios)

    Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 89: Navigating And Selecting In Setup Utility, Display System Information

    Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or and f6.

  • Page 90: Updating The Bios, Determining The Bios Version

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 91: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the page on the HP Web site that provides software for your computer: Windows 7—Select Start > Help and Support > Maintain.

  • Page 92

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 5 Setup Utility (BIOS)

  • Page 93: Computer Specifications, Specifications

    Specifications Computer specifications 416 275 31.7 38.7 3710 8.16 Metric U.S. Dimensions Width 41.6 cm 16.38 in Depth 27.5 cm 10.83 in Height (front to back) 3.2 cm to 3.9 cm 1.25 in to 1.52 in Weight 3.71 kg 8.18 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 94: Inch, Wva, Fhd, Led Antiglare Display Specifications

    416 275 31.7 38.7 3710 8.16 Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, WVA, FHD, LED AntiGlare display specifications Metric...

  • Page 95: Inch, Sva, Hd+, Led Antiglare Display Specifications

    17.3-inch, SVA, HD+, LED AntiGlare display specifications Metric U.S. Dimensions Width 24.83 cm 9.78 in Depth 38.77 cm 15.26 in Diagonal 43.96 cm 17.31 in Number of colors Up to 16.8 million, 45 to 60% color gamut Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Backlight...

  • Page 96: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g 101 g Interface type SATA...

  • Page 97: Blu-ray Rom Dvd±rw Super Multi Double-layer Drive Specifications

    Blu-ray ROM DVD±RW Super Multi Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, DVD-RAM (Ver.2), DVD+R, DVD-R, CD- BD-RE, BD-RE-DL, DVD-ROM, DVD+R, R, and CD-ROM DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD- ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT...

  • Page 98: Dvd±rw And Cd-rw Super Multi Double-layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, Video DVD-RAM CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 99: Backup And Recovery

    Backup and recovery Recovery after a system failure is as good as your most recent backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 100: Recovery Discs

    (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 101: Performing A System Recovery, Recovering Using The Dedicated Partition (select Models Only)

    Note the following when performing a system recovery: ● You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up the computer.

  • Page 102: Backing Up Your Information, Using Windows Backup And Restore

    Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times: ●...

  • Page 103: Using System Restore Points, When To Create Restore Points, Create A System Restore Point

    Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point.

  • Page 104: Connector Pin Assignments, Audio-in (microphone), Audio-out (headphone)

    Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Chapter 8 Connector pin assignments...

  • Page 105: External Monitor

    External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor...

  • Page 106: Hdmi

    HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock- No connect DDC clock DDC data Ground...

  • Page 107: Rj-45 (network), Universal Serial Bus

    RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Universal Serial Bus Signal +5 VDC Data Data + Ground RJ-45 (network)

  • Page 108: Power Cord Set Requirements, Requirements For All Countries

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 109: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 110: Recycling, Battery, Display

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.

  • Page 111

    Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.

  • Page 112

    Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.

  • Page 113

    Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.

  • Page 114

    Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 104 Chapter 10 Recycling...

  • Page 115

    Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 116: Index

    Index buttons AC adapter, spare part power 7 Digital Media Slot 14 numbers 26, 30 TouchPad 10 display assembly action keys 8 removal 71 antenna spare part cables, service considerations 31 location 6 numbers 19, 28, 71 caps lock light 9 removal 77 subcomponents 23 chipset, product description 1...

  • Page 117

    external monitor port headphone jack memory module connector pinout 95 connector pinout 94 product description 2 location 12 location 13 removal 43 hinge spare part removal 76 numbers 21, 28, 43 fan/heat sink assembly spare part number 23, 28, 76 memory module compartment 15 removal 65 hinge cover...

  • Page 118

    ports video 3 subwoofer eSATA 12 wireless 4 location 15 external monitor 12 product name 1, 17, 36 removal 70 HDMI 12 product number 17, 36 spare part number 20, 30, 70 mini DisplayPort 12 SuperSpeed USB port 12 monitor 12 system board removal/replacement product description 4...

  • Page 119

    WLAN module removal 49 spare part numbers 21, 27, 30, 49 workstation guidelines 34 Index 109...

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