HP ENVY Notebook Maintenance And Service Manual
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HP ENVY Notebook Maintenance And Service Manual

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See also: Maintenance and Service Manual
HP ENVY Notebook
HP ENVY TouchSmart Notebook
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP ENVY Notebook

  • Page 1 HP ENVY Notebook HP ENVY TouchSmart Notebook HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Company under license. Intel is a be bound by the terms of the HP End User trademark of Intel Corporation in the U.S. License Agreement (EULA). If you do not and other countries.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 Service tag and PCID label ........................4 Service tag ........................... 4 PCID label ..........................5 2 External component identification ........................ 6 Display ..............................6 Buttons and speakers ........................... 7 Keys ..............................8 Lights ..............................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ..........32 Component replacement procedures ....................32 Battery ..........................33 Service cover ........................34 Hard drive .......................... 34 Memory modules ....................... 37 WLAN module ........................38 Optical drive ........................41 6 Removal and replacement procedures for Authorized Service Provider parts ........44 Component replacement procedures ....................
  • Page 9 Remove everything and reinstall Windows ................ 91 Recovering using HP Recovery Manager ................92 What you need to know ..................92 Using the HP Recovery partition to recover a minimized image (select models only) ...................... 92 Using HP Recovery media to recover ............... 93 Changing the computer boot order ..............

  • Page 11: Product Description

    Description Product Name HP ENVY Notebook HP ENVY TouchSmart Notebook HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC ● Processors Intel® Core™ i7-4900MQ (2.8GHz, SC turbo up to 3.8GHz), 1600MHz (8MB L3, Quad 47W) ● Intel® Core™ i7-4800MQ (2.7GHz, SC turbo up to 3.7GHz), 1600MHz (6MB L3, Quad 47W) ●...
  • Page 12 Category Description Supports up to 16-GB of system RAM in the following configurations: ● 4096-MB total system memory (2048×2) ● 4096-MB total system memory (4096×1) ● 6144-MB total system memory (2048×1 + 4096×1) ● 8192-MB total system memory (4096×2) ● 8192-MB total system memory (8192×1) ●...
  • Page 13 Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG, 1280×720 by 30 frames per second) Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...

  • Page 14: Service Tag And Pcid Label

    Category Description Power requirements Supports the following HP AC adapters: ● 65W (4.5mm connector) (select models only) ● 65W EM (4.5mm connector) (select models only) ● 90W (4.5mm connector) (select models only) ● 90W EM (4.5mm connector) (select models only) ●...

  • Page 15: Pcid Label

    Item Description Function Part number/Product number This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 16: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 17: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 18: Keys

    Component Description Speakers (2) Produce sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, the spacebar, or the key.

  • Page 19: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 20: Touchpad

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Left side Component Description...

  • Page 21: Right Side

    Reads data from and writes data to memory cards such as Secure Digital (SD). ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● Power light White: The computer is on. ●...
  • Page 22 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 23: Bottom

    Bottom Component Description HP Triple Bass Reflex Subwoofer Provides superior bass sound. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Component Description Speakers (2) Produce sound. Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 4 for details.
  • Page 26 Item Component Spare part number Display panel: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 20 For touch models 720252-001 720783-001 Top cover For non-touch models 720271-001 For touch models 720272-001...
  • Page 27 Item Component Spare part number For use in Saudi Arabia 720244-171 For use in Russia 720244-251 For use in Japan 698679-291 For use in Belgium 720244-A41 For use in the Netherlands 720244-B31 For use in Switzerland 720244-BG1 For use in Canada 720244-DB1 For use in Norway 720244-DH1...
  • Page 28 Item Component Spare part number System board for use only with computer models equipped with an Intel HM 87 Express 720266-001 chipset and discrete graphics (includes processor and replacement thermal material). 720267-001 System board for use only with computer models equipped with an Intel HM 87 Express 720266-501 chipset, discrete graphics, and Windows 8 Standard (includes processor and replacement 720267-501...
  • Page 29 Item Component Spare part number 2-GB PC3L 12800 1600MHz shared 691739-001 4-GB PC3L 12800 1600MHz shared 691740-001 8-GB PC3L 12800 1600MHz shared 693374-001 (22) WLAN module Intel® Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, 670290-001 Bluetooth 4.0) Realtek RTL 8188EE 802.11b/g/n 1×1 Wi-Fi 709848-001 Qualcomm Atheros AR 9485GN 802.11b/g/n 1×1 Wi-Fi...

  • Page 30: Display Assembly Subcomponents

    Display enclosure (includes 2 rubber screw covers): 720223-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (nPFC, RC 4.5mm, 3-wire) 710412-001 90-W HP Smart AC adapter (PFC, 4.5mm, 3-wire) 710413-001 Chapter 3 Illustrated parts catalog...
  • Page 31 Component Spare part number 120-W slim AC adapter (PFC, 4.5mm, 3-wire) 710415-001 Power cord (3-pin, black, 1-M): For use in Australia 490371-011 For use in Denmark, Finland, Norway 490371-081 For use in Europe 490371-021 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number Optical drive DVD+/-RW Double-Layer SuperMulti drive for non-touch models 720246-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer for non-touch models 720247-001 DVD+/-RW Double-Layer SuperMulti drive for touch models 720248-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer for touch models 720249-001 Hard drive 750-GB 5400RPM SATA RAW 63.5mm (2.5 in)

  • Page 33: Sequential Part Number Listing

    Component Spare part number For use in Australia 490371-011 For use in Europe 490371-021 For use in the United Kingdom and Singapore 490371-031 For use in Denmark, Finland, Norway 490371-081 For use in Switzerland 490371-111 For use in Japan 490371-291 For use in South Africa 490371-AR1 Screw Kit...
  • Page 34 Spare part Description number 710412-001 65-W nPFC 3-wire 4.5-mm AC adapter for use in all countries and regions 710413-001 90-W PFC 3-wire 4.5-mm AC adapter for use in all countries and regions 710415-001 120-W PFC 3-wire Slim 4.5-mm AC adapter for use in all countries and regions 710417-001 6-cell, 62WHr 32.8AH Li-ion battery 710418-001...
  • Page 35 Spare part Description number 720244-071 Backlit keyboard for non-touch models for use in Turkey (includes keyboard cable) 720244-171 Backlit keyboard for non-touch models for use in Saudi Arabia (includes keyboard cable) 720244-251 Backlit keyboard for non-touch models for use in Russia (includes keyboard cable) 720244-291 Backlit keyboard for non-touch models for use in Japan (includes keyboard cable) 720244-A41...
  • Page 36 Spare part Description number 720265-501 System board for touch models equipped with Intel HM87 Express chipset and Windows 8 Standard (includes replacement thermal material) 720265-601 System board for touch models equipped with Intel HM87 Express chipset and Windows 8 Pro (includes replacement thermal material) 720266-001 System board for touch models equipped with Intel HM87 Express chipset 740M/2G (includes...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...

  • Page 43: Battery

    Battery Description Spare part number 6-cell, 62WHr 32.8AH Li-ion battery 710417-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 44: Service Cover

    Service cover Description Spare part number Service cover For non-touch models 720254-001 For touch models 720255-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 45 Before removing the primary hard drive or secondary hard drive (select models only), follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 46 Use the tab to remove the hard drive from the hard drive bay (3). If it is necessary to disassemble the primary or secondary hard drive: ▲ Remove the hard drive cable (1), and then remove the hard drive bracket (2). Reverse these procedures to reassemble and install the hard drive.

  • Page 47: Memory Modules

    Memory modules Description Spare part number 2-GB (PC3L, 12800, 1600-MHz) 691739-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Wlan Module

    WLAN module Description Spare part number Intel® Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 4.0) 670290-001 Realtek RTL 8188EE 802.11b/g/n 1×1 Wi-Fi 709848-001 Qualcomm Atheros AR 9485GN 802.11b/g/n 1×1 Wi-Fi 675794-001 Mediatek MT7630E 802.11 b/g/n 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 710418-001 Ralink RT3290LE 802.11 b/g/n 1×1 Wi-Fi Bluetooth 4.0 Combo Adapter 690020-001...
  • Page 49 Remove the WLAN module: Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1). NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 auxiliary terminal. Remove the Phillips PM screws (2) that secure the WLAN module to the system board.
  • Page 50 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti drive for non-touch models 720246-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer for non-touch models 720247-001 DVD+/-RW Double-Layer SuperMulti drive for touch models 720248-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer for touch models 720249-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 52 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two screws (1) that secure the optical drive bracket to the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 53 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 55: Display Panel

    Display panel Description Spare part number Display bezel (includes 2 rubber screw covers) 720227-001 17.3-in, LED, HD, BrightView display panel for non-touch models 720257-001 17.3-in, LED, FHD, AG display panel for non-touch models 720256-001 Before removing the display panel, follow these steps: Shut down the computer.
  • Page 56 Lift the display bezel cover (4), and then remove the cover (5). Remove the display hinge covers (1),1 screw per hinge. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57 Remove the 6 display panel screws (2 on the top and 6 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel. Support the display panel as you lean the panel forward (1), and then release the support strip (2) that secures the display panel connector.
  • Page 58 Remove the 4 screws securing the hinge brackets to the panel (1), and then remove the panel (2). Reverse this procedure to install the display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Rtc Battery

    RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Base Enclosure

    Base enclosure Description Spare part number Base enclosure for non-touch models 720225-001 Base enclosure for touch models 720226-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Remove 10 2.5x4-MM screws (1), and then remove 4 screws from the left and right sides of the base enclosure (2). Remove 3 2x5-MM screws around the memory module area. Component replacement procedures...
  • Page 62 Remove 3 2x3-MM screws from the optical drive bay, and then remove 5 2x3-MM screws from the hard drive bays. Remove 3 1.5x2-MM screws from the battery bay. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Front Speakers

    Disconnect the subwoofer cable (1), the optical drive cable (2), and the front speaker cable (3) from the system board. Remove the base enclosure. NOTE: Use a thin, non-conductive tool to remove the base enclosure. Front speakers Description Spare part number Front speaker Kit (includes left and right speakers and cable) 720262-001 Component replacement procedures...
  • Page 64 Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 65: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board For non-touch models 720246-001 720247-001 729727-001 For touch models 720248-001 720249-001 729728-001 Before removing the optical drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Subwoofer

    ▲ Remove the screw (1), and then lift the optical drive board (2) to remove it. Reverse this procedure to install the optical drive board. Subwoofer Description Spare part number Subwoofer 720263-001 Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 ▲ Disconnect the subwoofer cable (1), remove the 3 screws (2), and then remove the subwoofer (3) and 3 rubber grommets (4). Reverse this procedure to install the subwoofer. Component replacement procedures...

  • Page 68: Display Hinges And Top Cover

    Display hinges and top cover Description Spare part number Display hinges (including covers and brackets) 720238-001 Top cover for non-touch models 720271-001 Top cover for touch models 720272-001 Before removing the hinges and top cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the display hinge covers: Disengage the WLAN cable (1) and the display cable (2), and then disconnect the webcam cable (3). Remove the 3 6.5-MM screws on the left side (5) and the 4 6.5-MM screws on the right side (5) that secure the hinges to the display panel.

  • Page 70: Display Panel Cable Assembly

    Display panel cable assembly Description Spare part number Display panel cable assembly 720229-001 Before removing the display panel cable assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 71: Webcam Assembly

    Webcam assembly Description Spare part numbers Webcam assembly 720273-001 Webcamera/microphone cable 720229-001 Before removing the webcam assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Wlan Antenna Cables

    WLAN antenna cables Description Spare part numbers WLAN antennas 720222-001 Before removing the antenna cables: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 ▲ Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the left and right sides of the hinge. Reverse this procedure to install the WLAN antenna cables. Component replacement procedures...

  • Page 74: Usb/Audio Board

    USB/Audio board Description Spare part number USB/Audio board for models with internal graphics 720251-001 USB/Audio board for models with switchable discrete graphics 724142-001 Before removing the USB/Audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Remove the USB/Audio board and cables: Disconnect the USB/Audio board cable (1) disconnect the ZIF connector for the ribbon cable (2) from the top cover, and then disengage the cable (3) from the channels. Remove the screws securing the USB/Audio board (4). Component replacement procedures...

  • Page 76: Fingerprint Reader Board

    Disengage the audio cable (1), disconnect the board (2), and then remove the USB/Audio board (3). Reverse this procedure to install the USB/Audio board and cables. Fingerprint reader board Description Spare part number Fingerprint reader board 720236-001 Before removing the Fingerprint reader board, follow these steps: Shut down the computer.

  • Page 77: Power Connector Cable

    Remove the optical drive (see Optical drive on page 41). Remove the base enclosure (see Base enclosure on page 50). Remove the fingerprint reader board and cable: Disconnect the cable (1) that secures the fingerprint reader to the top cover. Release the top cover shield (2) and (3),, and then remove the fingerprint reader board.
  • Page 78 Remove the optical drive (see Optical drive on page 41). Remove the base enclosure (see Base enclosure on page 50). Remove the power connector cable: Release the metal clip to disconnect the power connector cable (1) from the system board. Disengage the cable from the clips (2).

  • Page 79: Fan

    Description Spare part number Fan (with foil) 720235-001 Before removing the fan: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: System Board

    Lift the fan (4) to remove it. Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For non-touch models: For use only with computer models equipped with Intel HM77 Express chipset (includes 720268-001 replacement thermal material) For use only with computer models equipped with Intel HM77 Express chipset and Windows 8...
  • Page 81 Description Spare part number For use only with computer models equipped with Intel HM87 Express chipset and Windows 8 720265-501 Standard (includes replacement thermal material) For use only with computer models equipped with Intel HM87 Express chipset and Windows 8 Pro 720265-601 (includes replacement thermal material) For use only with computer models equipped with Intel HM87 Express chipset 740M/2G (includes...

  • Page 82: Heat Sink

    Remove the 6 screws (5). Lift the system board (1) , and then remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink for models equipped with an Intel HM87 Express chipset and internal graphics (includes 720231-001...
  • Page 83 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.

  • Page 84: Processor

    ▲ Loosen the 4 captive screws in the order listed on the heat sink (1), and then remove the heat sink (2). NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink. Processor Description Spare part number...

  • Page 85: Keyboard

    Remove the service cover (see Service cover on page 34). Remove the hard drive (see Hard drive on page 34). Remove the RTC battery (see RTC battery (see RTC battery on page 49). Remove the memory modules (see Memory modules on page 37).
  • Page 86 For use in country or region: Spare part number: For use in country or region: Spare part number: For use in the United States 720242-001 For use in the United Kingdom 720244-031 720244-001 For use in Germany 720244-041 For use in France 720244-051 For use in Italy 720244-061...
  • Page 87 Remove the 6 Phillips PM 2x3 screws (1), and then release the shield from the keyboard (2). Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1), slide the keyboard to release it from the tabs, and then remove the keyboard from the top cover (2). Reverse this procedure to install the keyboard.

  • Page 88: Rear Speakers

    Rear speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 720261-001 Before removing the rear speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 89: Power Button Board

    ▲ Disengage the power connector cable (1) from the tabs, remove the 4 screws (2), and then remove the rear speakers (3). Reverse this procedure to install the rear speakers. Power button board Description Spare part number Power button board (includes cable) 720250-001 Before removing the Power button board, follow these steps: Shut down the computer.

  • Page 90: Touchpad Module

    Remove the WLAN module (see WLAN module on page 38). Remove the optical drive (see Optical drive on page 41). Remove the base enclosure (see Base enclosure on page 50). Remove the fan (see Fan on page 69). Remove the system board (see System board on page 70).
  • Page 91 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 92 Lift up on the rear edge, slide backward, and then remove the TouchPad button board and cable (3). Reverse this procedure to install the TouchPad button board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 93: Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 94: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
  • Page 95 To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Windows 8 –...

  • Page 96: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current...

  • Page 97: Hard Drive Specifications

    Metric U.S. Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.329) Color tolerance (White)

  • Page 98: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 99: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 100: Restore And Recovery

    Remove everything and reinstall Windows on page ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 101: Remove Everything And Reinstall Windows

    IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications.

  • Page 102: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 103: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 104: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 105 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm²...

  • Page 106: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 11 Recycling...

  • Page 107: Index

    22 removal 45 hard drive boot order spare part number 20 identifying 14 changing HP Recovery spare part numbers 25, 26 light 11 Manager 93 display panel cable product description 2 buttons spare part number 20...
  • Page 108 24, 26 mute 9 product description 3 heat sink, spare part numbers 18 power 9, 11 USB 3.0 11, 12 HP Recovery Manager 92 wireless 9 power button board correcting boot problems 93 spare part numbers 25 starting 92...
  • Page 109 25 system 92 spare part numbers 25 Speaker Kit, spare part number USB flash drive 93 USB/Audio board, spare part 53, 78 using HP Recovery media 89 numbers 18 speakers recovery media identifying 8, 14 creating 89 removal 53, 78...
  • Page 110 WLAN module, spare part numbers 19 100 Index...

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