HP ENVY 17 Maintenance And Service Manual
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HP ENVY 17 Maintenance And Service Manual

HP ENVY 17 Maintenance And Service Manual

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Maintenance and Service Guide
HP ENVY 17 Laptop PC
HP ENVY 17m Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP ENVY 17

  • Page 1 Maintenance and Service Guide HP ENVY 17 Laptop PC HP ENVY 17m Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Chrome is a trademark of Google LLC. Intel, bound by the terms of the HP End User License Not all features are available in all editions or Celeron, Core, Optane, Pentium, Thunderbolt, Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Right side ................................4 Left side ................................. 5 Display ..................................6 Low blue light mode (select products only) ..................6 Keyboard area ................................ 8 Touchpad .............................
  • Page 6 Backing up information and creating recovery media ..................61 Using Windows tools ......................... 61 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..61 Restoring and recovery ............................62 Restoring, resetting, and refreshing using Windows tools .............. 62 Recovering using HP Recovery media ....................
  • Page 7 Starting HP PC Hardware Diagnostics UEFI ..................66 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........66 Downloading the latest HP PC Hardware Diagnostics UEFI version ......66 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 viii...

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP ENVY 17 Laptop PC HP ENVY 17m Laptop PC HP model numbers:17m-cg0001~17m-cg0999, 17-cg0001~17-cg0999 Processors Intel® i7-1065G7 (1.3 GHz, turbo up to 3.9 GHz, 3200 MHz FSB, 8 MB L3 cache, quad core, 12 W) Intel Core i5-1035G1 (1.0 GHz, turbo up to 3.6 GHz, 3200 MHz FSB, 6 MB L3 cache, quad core, 12 W)
  • Page 10 USB 3.2 Gen Type A ports (3); two on left side, one on right side; supports HP Sleep & Charge (right side) USB 3.2 Gen 1 Type-C port (supports data transfer, Power Delivery 3.0, Type-C adapter [65 W], Media card reader Supports SD™/SDHC™/SDXC™...
  • Page 11 Supports battery fast charge AC adapter 65 W HP Smart AC adapter (non-PFC, slim black barrel, 4.5 mm, straight) 90 W HP Smart AC adapter, (Smart PFC, standard barrel, 4.5 mm, straight, 1.8 m) Power cord 1 m, conventional power cord (C5) Security Trusted Platform Module (TPM) 2.0, firmware based...

  • Page 12: Getting To Know Your Computer

    Getting to know your computer Right side Table 2-1 Right-side components and their descriptions Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.

  • Page 13: Left Side

    Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Cables, adapters, or both (purchased separately) might be required. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left side...

  • Page 14: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...
  • Page 15 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Display...

  • Page 16: Keyboard Area

    Keyboard area NOTE: Keyboards can vary by language. Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter.

  • Page 17: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.

  • Page 18: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader NOTE: Keyboards can vary by language. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description Speakers (2) Produce sound. Power button ● When the computer is off, press the button briefly to turn on the computer.
  • Page 19 Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Right-click the Power icon, and then select Power Options. ▲ Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader. ▲...

  • Page 20: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again closes the Start menu. Action keys Execute frequently used system functions as defined by the icon symbols on...

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. To learn more about your power settings, see your power options: Right-click the Power icon, and then select Power Options.
  • Page 22 Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...

  • Page 23: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly FHD antiglare natural silver finish nontouch screen L87972-001 UHD antiglare natural silver finish nontouch screen L87973-001 FHD antiglare nightfall black finish nontouch screen L92495-001 UHD antiglare nightfall black finish nontouch screen L92496-001 FHD antiglare nightfall black finish touch screen L87971-001...
  • Page 25 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Top cover with keyboard For use in Saudi Arabia in natural silver finish with backlight L87983-171 For use in Belgium in natural silver finish with backlight L87983-A41 For use in the Czech Republic and Slovenia in natural silver finish with backlight L87983-FL1...
  • Page 26 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number For use in Hungary in nightfall black finish with wood veneer and backlight L87984-211 For use in International in nightfall black finish with wood veneer and backlight L87983-B31 For use in Israel in nightfall black finish with wood veneer and backlight L87983-BB1...
  • Page 27 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 1 T GB PCIe-NVMe Value L85370-001 1 T GB PCIe-NVMe Value Gen 3 × 4 TLC SS L85348–001 512 GB M2 2280 PCIe NVMe Value L85364-001 512 GB, PCIe, Gen 3 ×...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Display panel FHD antiglare, touch screen, natural silver finish L87971-001 FHD antiglare, touch screen, natural black finish L92494-001 FHD antiglare, nontouch screen, natural black finish L87972-001 UHD antiglare, nontouch screen, natural silver finish L87973-00...

  • Page 29: Mass Storage Devices

    Mass storage devices Table 3-3 Mass storage devices and their descriptions Item Component Spare part number Solid-state drives 1 T GB PCIe-NVMe 3 × 4 TLC SS L85348-001 1 T GB PCIe-NVMe Value L85370-001 512 GB, PCIe, Gen 3 × 4 TLC SS L85360-001 512 GB, PCIe, Gen 3 ×...

  • Page 30: Cables

    Cables Table 3-4 Cables and their descriptions Component Spare part number Hard drive connector cable L87952-001 USB board cable L87954-001 IR sensor cable L87953-001 Touchpad L87955-001 Touch screen board cable (select products only) L87956-001 Miscellaneous parts Table 3-5 Miscellaneous parts and their descriptions Component Spare part number AC adapter...
  • Page 31 For use in Switzerland L22324-001 For use in the United Kingdom L22320-001 Hub, USB-C–to–Multiport 916838-001 Hub, USB-C to USB-A Hub L39572-001 Hub, HP Elite USB-C Multi Port Hub L39572-001 Adapter, USB to Gigabit RJ45 829941-001 Adapter, USB-C to VGA 831751-001 Adapter, USB-C–to–USB-A 916838-001...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 34: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 35: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 52 screws that must be removed, replaced, or loosened when servicing the parts described in this chapter.

  • Page 38: Bottom Cover And Rubber Feet

    Bottom cover and rubber feet Table 5-1 Bottom cover and rubber feet descriptions and part numbers Description Spare part number Bottom cover in natural silver finish L87948-001 Bottom cover in nightfall black finish L87949-001 Rubber foot kit for natural silver finish L87974-001 Rubber foot kit for nightfall black finish L87975-001...
  • Page 39 On the hinge side, lift up near both hinges to remove the bottom cover from the computer (2). Reverse this procedure to install the bottom cover and rubber feet. Component replacement procedures...

  • Page 40: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery (4 cell, 55 Whr) L43267-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 30).

  • Page 41: Wlan Module

    WLAN module Table 5-3 WLAN module description and part number Description Spare part number Intel Wireless-AC 2230 802.11ac 2 × 2 Wi-Fi + Bluetooth, MIPI + BRI L22634-005 Intel Wireless-AC 2230 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L57250-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your...
  • Page 42 Remove the WLAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 43: Hard Drive, Drive Rubber Holder, And Cable

    Hard drive, drive rubber holder, and cable Table 5-4 Hard drive, drive rubber holder, and cable descriptions and part numbers Description Spare part number Hard drive, 1 TB, 7200 rpm L06427-855 Hard drive connector L87952-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 44 If it is necessary to remove the hard drive connector from the hard drive (1), remove the 4 M2.5 × 2.5 screws securing the hard drive brackets to each side of the hard drive (2), and then remove the two hard drive brackets (3).

  • Page 45: Solid-State Drive And Optane Memory Module

    Solid-state drive and Optane Memory Module Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 512 GB, PCIe, Gen 3 × 4 L85360-001 512 GB, PCIe, value L85364-001 256 GB, PCIe, Gen 3 × 4 L85350-001 256 GB, PCIe L85354-001 128 GB, SATA-3, TLC L85346-001...

  • Page 46: Memory Module

    Memory module Table 5-6 Memory descriptions and part numbers Description Spare part number 8 GB L46598-005 4 GB L83673-005 16 GB L67710-005 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 47 IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. To install the memory modules: Align the notched edge of the memory module with the tab in the memory module slot (1). Press the module into the slot until seated (2).
  • Page 48 Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 49: Usb Board

    USB board Table 5-7 USB board description and part number Description Spare part number USB board L87965-001 USB board cable L87954-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 30).

  • Page 50: Touchpad

    Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L87955-001. Touchpads that are included with keyboard/top covers with wood veneer cannot be replaced. Table 5-8 Touchpad description and part number Description Spare part number Touchpad (in natural silver finish)

  • Page 51: Fans

    Fans Table 5-9 Fan description and part number Description Spare part number Fan/heat sink L87960-001 Fan (CPU) L87961-001 Fan (GPU) L87962-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 30).
  • Page 52 Reverse this procedure to install the GPU fan. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Heat Sink

    Heat sink Table 5-10 Heat sink and thermal pad descriptions and part numbers Description Spare part number Heat sink L87960-001 Thermal pad L90545-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29).
  • Page 54 Clean the pads (1) and also clean and reapply thermal material to the surfaces of the system board components (2) each time the heat sink is removed. NOTE: Depending on your product, thermal material quantity and location might vary. Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 55: System Board

    System board Table 5-11 System board descriptions and part numbers Description Spare part number System board including integrated Intel Core i7-1065G7 processor and 4 GB of discrete graphics memory L87980-601 System board including integrated Intel Core i7-1065G7 processor and 2 GB of discrete graphics memory L87979-601 System board including integrated Intel Core i5-1035G1 processor and 2 GB of discrete graphics memory L87978-601...
  • Page 56 Remove the three Phillips M2.0 × 3.0 screws (1), and then remove the USB Type C bracket securing the system board (2). Remove the four M2.0 × 3.0 screws securing the system board (3). ▲ Lift the system board (1), and then remove the board (2). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 57 Reverse this procedure to install the system board. Component replacement procedures...

  • Page 58: Speakers

    Speakers Table 5-12 Speaker description and part number Description Spare part number Speakers (includes left and right speakers and cables) L87977-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 30).

  • Page 59: Display Assembly

    Display assembly Table 5-13 Display assembly descriptions and part numbers Description Spare part number Display assembly, FHD, natural silver finish nontouch L87972-001 Display assembly, UHD, natural silver finish, nontouch L87973-001 Display assembly, FHD, nightfall black finish, nontouch L92495-001 Display assembly, UHD, nightfall black finish, nontouch L92496-001 Display assembly, FHD, nightfall black finish, touch screen L92494-001...
  • Page 60 Separate the display from the computer by pulling the display up and away from the chassis (3). Reverse this procedure to install the display assembly. Position two suction cup tools at the illustrated locations on the display panel (1), and then rotate each locking lever down to lock the cup (2).
  • Page 61 Download and install the touch panel firmware when you replace the touch screen board or touch panel. Download the correct calibration firmware file based on your panel specification. For more information, see HP Help and Support. Peel the bottom nonstick backing off the double-sided tape (1).
  • Page 62 Peel the top nonstick backing off the double-sided tape so it can be secured to the rear (3). Place the panel on top of the display panel cover (1), and then press the panel down to secure it to the display enclosure (2). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 63 If it is necessary to remove or replace the touch screen board, remove the touch screen board cable from the touch screen board on the display assembly (1), and then remove both touch screen cables from the touch screen board (2). Release the adhesive tape from the touch screen board (3), and then remove the touch screen board after releasing it from the clips securing it.
  • Page 64 If it is necessary to remove or replace the webcam, peel back the tape (1) and disconnect the webcam cable from the connector (2). Locate the display cable locations (3). Use a plastic tool to pull the webcam from the display panel cover (4), and then remove the webcam (5). To release the webcam cable from the webcam connector, lift the release arm on the webcam connector securing the webcam cable to the connector (1), and then release the webcam cable (2).
  • Page 65 If it is necessary to remove the hinges from the display enclosure, remove the six screws securing the left and right hinges (1). Remove the left and right hinges (2). The display hinges are available as spare part number L87963-001. If it is necessary to remove or replace the antenna, detach the auxiliary antenna (1) from the adhesive securing it to the display panel enclosure .Remove the main antenna (2)., and disengage the cable from the clips that secure the antenna cable to the display enclosure (3).

  • Page 66: Power Connector

    Power connector Table 5-14 Power connector description and part number Description Spare part number Power connector L87959-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 30).
  • Page 67 Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 30). Remove the battery (see Battery on page 32). Remove the heat sink (see Heat sink on page Remove the system board (see System board on page 47).

  • Page 68: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The table provides the country codes. Table 5-15 Keyboard/top cover description and part number Description Spare part number...

  • Page 69: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 70: Restoring And Recovery

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 71: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 72: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 73: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool downloads to the selected location.

  • Page 74: Starting Hp Pc Hardware Diagnostics Uefi

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲...

  • Page 75: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.
  • Page 76 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 77: Specifications

    Specifications Computer specifications Table 8-1 Computer specifications Metric U.S. Dimensions Width 39.9 cm 15.70 in Depth 25.9 cm 10.19 in Height (front to back) 1.93 cm 0.75 in Weight 2730 g (depending on 6.01 lb configuration) Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 78: Display Specifications

    Display specifications Table 8-2 Display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252 mm3 ×...
  • Page 79 Table 8-3 Hard drive specifications (continued) 500 GB* 750 GB* Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply.

  • Page 80: Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 81 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer reboots. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

  • Page 82: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...

  • Page 83: Questions And Answers

    Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Questions and answers How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive.
  • Page 84 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 85 Follow the on-screen instructions. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. How can the Custom Secure Boot Keys be reset? Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot does not clear the keys.

  • Page 86: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 87: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 88 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 89: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 90: Index

    Bluetooth label 14 hinge kit boot order, changing 62 spare part number 20 electrostatic discharge (ESD) 25 bottom components 13 HP PC Hardware Diagnostics UEFI preventing damage 26 bottom cover downloading 66 esc key, identifying 12 removal 30 starting 66...
  • Page 91 2 labels discs 62 USB SuperSpeed 4 Bluetooth 14 HP Recovery partition 62 USB SuperSpeed port with HP regulatory 14 media 62 Sleep and Charge 5 serial number 14 USB flash drive 62 USB Type-C SuperSpeed port with...
  • Page 92 18 spare part numbers 41 USB board cable spare part numbers 22 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying 4 USB Type-C SuperSpeed port with HP Sleep and Charge, identifying 5...

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Envy 17m

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