Troubleshooting; Section 7 Troubleshooting - Axis OfficeBasic USB User Manual

Section 7

Troubleshooting

Overriding Port Status
LED Indicators
Indicator
Power
Network
Web Interface
Symptoms
The print server's Web interface
cannot be accessed from a Web
browser.
AXIS OfficeBasic USB & AXIS OfficeBasic Parallel User's Manual
This section provides useful information to help you resolve difficulties
you may experience with your Axis print server. Fault symptoms, possible
causes and remedial actions are provided within a quick reference table.
Please visit www.axis.com for the latest troubleshooting tips, more
support and additional help through the FAQ database or to fill in and
submit a Support question.
LED Indicators, on page 51
Web Interface, on page 51
IP Address Check with Ping, on page 52
Axis Support Server Report, on page 52
Some USB printers do not deliver correct port status to the print server
(for instance always reporting printer off-line even if the printer is on-
line). To override this, see "Overriding Port Status" on page 50.
The LED indicators on the print server will flash in sequences to indicate
different conditions:
Color/Behavior
Green
Not lit
Orange
Orange flashing
Not lit
Possible causes
The print server is not connected
properly.
Problem with your proxy server.
Other networking problems.
Troubleshooting
Explanation
OK
No power/Error
OK - network connected
Activity on network
No physical connection to the network
Remedial actions
1. Check Power and Network indicator.
2. Check that assignment of IP addresses
for the print server is correct.
3. To further check the IP addresses, run
the Ping command from another com-
puter as described in "IP address check"
at the end of this chapter. Follow the
appropriate recommendations.
Verify the proxy server settings in your
Web browser.
1. Verify that your network is accessible
through your network socket.
2. Verify that your network cable is func-
tional.
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